Customer reviews of www.essence-box.fr

9,8 /10

Based on 702 published reviews

Summary of reviews

Essence-Box.fr stands out for consistently fast and careful delivery, with packages arriving quickly, well protected, and often accompanied by personalized notes that add a thoughtful touch. Customers highlight reliable communication and professional service, including friendly, responsive staff and clear, easy ordering with thorough packaging. The store earns praise for value, matching site descriptions, and a strong quality-to-price ratio across a wide range of products, with many customers expressing loyalty and eagerness to reorder. Overall, experiences emphasize dependable shipping, careful preparation, and trustworthy, customer-focused support.

2 star reviews

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Elodie C.

Published on 08/10/2025 à 18h59 following a purchase from 02/10/2025

I had ordered a pin for Pink October on Thursday morning and paid to receive my package in 24 hours, and I only received the package on Monday... I am a bit disappointed to have paid almost €8 in shipping for a delivery that took longer than usual. Thank you.

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Response from www.essence-box.fr Published on 13/10/2025

Hello Élodie, we sincerely apologize for this delay. Despite our efforts to deliver our orders as quickly as possible, some may be subject to unforeseen issues. We hope you will give us a chance to make it up to you. Have a great day, see you soon.

Virginie R.

Published on 11/09/2023 à 17h53 following a purchase from 03/09/2023

The parcel was not sent to the address indicated when the order was placed.

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Response from www.essence-box.fr Published on 27/09/2023

We apologize for the delay in delivery. We monitor each delivery and do our utmost to ensure that it goes as smoothly as possible, but sometimes Mondial Relay's 24/24h lockers are full and the parcel is redirected to the nearest collection point. As seen over the phone, please don't hesitate to contact us by phone so that we can do what's necessary if this happens again. See you soon 💚

Florinda T.

Published on 25/01/2023 à 15h38 following a purchase from 17/01/2023

Already no longer functional Product too fragile for the required use Very disappointed

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Response from www.essence-box.fr Published on 26/01/2023

Sorry to hear that Florinda, we will get in touch with you very quickly to see what is going on.