Customer reviews of Personalshoepper.com

9,8 /10

Based on 300 published reviews

Summary of reviews

The store consistently delivers well-made footwear with accurate representations of the product, as many reviews highlight shoes and boots that are comfortable, well-crafted, and true to the site descriptions. Customers note fast processing and shipping, reliable delivery timelines, and responsive, helpful customer service, including quick WhatsApp support. Several purchases are described as excellent value for money, with favorable quality-to-price ratios and products made from materials like genuine leather. Overall, the shopping experience is portrayed as professional, dependable, and repeatable, with multiple mentions of future purchases and high satisfaction.

2 star reviews

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Rachele B.

Published on 08/02/2026 à 13h43 following a purchase from 30/01/2026

Genuine leather items, arrived quickly; packaging not cared for at all, they simply stuck tape along all the boxes (which obviously got damaged upon opening!); the boots have already been used, the soles are dirty

Translated reviews

Response from Personalshoepper.com Published on 24/07/2026

Good evening,

We pack our products with recycled packing paper, an ecological packaging that is a choice, and that is very appreciated by many customers. Regarding the products, we do not sell used products; if there are marks under the soles, they can only depend on returns/exchanges (we never accept used products, but a slight sign of testing may be present) or footwear used for model shooting, which are therefore not worn, but strictly used for the few minutes necessary to take the photos. Thank you

Corrie C.

Published on 04/11/2025 à 18h39 following a purchase from 29/07/2025

I received my order and the shoes were well-made and I really like them. However, they were the wrong size. I emailed the company requesting an exchange. They never replied to me. And now I'm stuck with shoes that are too small to despite their return policy. I do love the shoes and I do want them, so I'm disappointed.

Jennifer S.

Published on 11/01/2025 à 17h41 following a purchase from 02/12/2024

Suspiciously poor quality for boots “made in Italy”. And it cost £16 to return them. Lesson learned.