Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

1 star review

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Bertrand W.
Rating: 1 out of 5
following a purchase from 13/07/2026
Luggage rack not compatible with my bike and return shipping costs at the customer's expense...
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Response from zefal.com
Hello Bertrand,

Thank you for your feedback and we are sorry to hear that the luggage rack is not compatible with your bike. In case of doubts, our "questions" section is always open to ensure you do not make mistakes regarding compatibilities. The return shipping costs at the customer's expense are specified in our terms and conditions. We take your feedback into account and will strive to improve this.

Best regards,
The zefal.com team
V
Vicente M.
Rating: 1 out of 5
following a purchase from 23/06/2026
Lack of information about shipping date, lack of tracking control, and lack of information in general. Delivery times were not met. Package delayed. Shipping prices excessively high. I will not repeat.
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Response from zefal.com
Hello, Vicente:

We thank you for taking the time to share your experience. We understand your frustration regarding the lack of information about your order and we really want to improve your experience. Have our emails with the tracking link ended up in your spam folder? It is true that the package took one day longer than announced from the moment the carrier picked it up at our facilities; we are working to resolve this issue.

Best regards,
The zefal.com team
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Pinet Guillaume G.
Rating: 1 out of 5
following a purchase from 20/06/2026
My package was looted by the carrier and no recourse is possible to obtain a refund. Disappointed with the way small customers are treated at Zéfal.
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Alban L.
Rating: 1 out of 5
following a purchase from 17/05/2026
Package ordered 2 weeks ago and still nothing. Better to order on Amazon, it's more reliable.
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Bernard P.
Rating: 1 out of 5
following a purchase from 14/03/2026
The pump is not working
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Response from zefal.com
Hello Bernard,

Thank you for taking the time to share your experience. We are sorry to hear that the pump is not working as expected. We invite you to contact us directly to resolve this issue as soon as possible.

Best regards,
The Zefal team
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Christian A.
Rating: 1 out of 5
following a purchase from 15/03/2026
The goods have not yet arrived. I am very dissatisfied
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Mehdy P.
Rating: 1 out of 5
following a purchase from 28/06/2025
The basket support for the Zefal basket is failing. Very poor quality product replaced by a Decathlon support which does the job very well. Moreover, I made a request to return the material and I am asked to return it at my expense. Conclusion: Zefal to avoid
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Response from zefal.com
Hello Mehdy,

Thank you for taking the time to share your opinion. We are sorry to learn that you encountered difficulties with our product and our return process. The non-coverage of the return is specified in our T&Cs. Your feedback is valuable and will help us improve our services and the quality of our products.

Best regards,
The Zefal team
M
Mathieu T.
Rating: 1 out of 5
following a purchase from 07/09/2025
The phone case received is not tailored for the iPhone 14 despite the information indicated on the site. I do not recommend.
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Response from zefal.com
Hello Mathieu,

Thank you for taking the time to share your opinion. We are sorry to learn that the case received does not meet your expectations. Ref.7138 concerns the iPhone 14 (6.1''), if your iPhone is a Pro, Pro Max or Plus, we have the case that will fit. Please note that you have 3 weeks to return your product or make an exchange.

Best regards,
The Zefal team
R
Romain H.
Rating: 1 out of 5
following a purchase from 23/08/2025
The items are good. Fair price but for items produced in Europe. How dare you sell such expensive products, put blue, white, and red flags all over your site and label your products as 'made in china'??? Are you mocking your customers? There is deception regarding the merchandise. It was a pleasure, I will turn to your competitors for my next orders.
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Response from zefal.com
Hello Romain,

Thank you for taking the time to share your opinion. We produce 60% of our products (bottles, bottle holders, mudguards, mirrors, etc...) at our production site in Jargeau. Indeed, another part of the products, such as our luggage, is developed in our design office, but manufactured abroad. Information about whether our products are designed in France or not is specified in the 'advice and commitments' section of our product pages.

Best regards,
The Zefal team
C
Cédric B.
Rating: 1 out of 5
following a purchase from 09/08/2025
I ordered a rear rack on the zefal.com website. The site states that orders are shipped approximately 48 hours after the order is placed; this suited me as I needed a new rack quickly, my bike being my main vehicle and needing to leave fairly soon for a trip. I placed the order before August 15, my bank account was debited immediately. I waited about ten days before contacting customer service, telling me that the service might be reduced during the summer; this first email went unanswered. I contacted customer service again about fifteen days after the order, and I received no response. Three weeks later, I finally managed to get someone on the phone who told me that it was normal, orders would only ship towards the end of the first week of September. The person did not take my name, and I still have not received any written response from customer service. In the end, I had to buy another rack from a competitor, which was delivered about fifteen days after I had left. This is really not serious and I don't think I will go through this company again; it's a shame because I am a more than confirmed cyclist, literally living with my bike - I have already started to create very bad press in my family (we are all cyclists) and in my cycling associations...
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Response from zefal.com
Hello Cédric,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not fulfilled within the desired timeframe. Your feedback is valuable and allows us to improve our service. As of Thursday, August 7, it was indicated via a banner (at the top of our site) that we would not be shipping until our return from vacation, the company being completely closed during this period. This message may not have been visible enough, and we take note of it to prevent an experience like yours from happening during our next closures.

We take your comments very seriously and will examine how to improve our customer service. We hope you will give us another chance in the future.

Best regards,
The Zéfal team
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