Customer reviews of zefal.com

Good product but contrary to what is indicated on the site, the frame pouch is too small for a standard size smartphone (iPhone 14 pro max). You have to force the zipper to close. It lacks two good cm in length.

Luggage rack not compatible with my bike and return shipping costs at the customer's expense...

Lack of information about shipping date, lack of tracking control, and lack of information in general. Delivery times were not met. Package delayed. Shipping prices excessively high. I will not repeat.

My package was looted by the carrier and no recourse is possible to obtain a refund. Disappointed with the way small customers are treated at Zéfal.

Package ordered 2 weeks ago and still nothing. Better to order on Amazon, it's more reliable.

The stamp acquired is not useful to me and does not meet my needs. I don't think it's right to have to pay for return shipping. Moreover, the price of this product and the other one that is also part of my order is very expensive. There are other suppliers offering exactly the same products much more economically and even the bag for the bike rack, I found it for a little more than half the price (and they are their products with their brand). Therefore, NO, I am NOT satisfied.

I chose Zefal because it is a French company. But as soon as I opened the package, I saw that the product was no longer the same quality as my previous purchase of the same reference: - quality of the plastic (much more "light" - phone placement with Velcro, much less practical as the phone is longer to insert, same for removing it. - and the made in China disappointed me for a French company, the initial reason for my purchase. Consequently, I make a link between the quality of the product and its origin. Previous purchase from memory in 2019. I doubt this one will last me as long. That's my feedback.

Good

Not in line with my expectations.

The pump is not working

The goods have not yet arrived. I am very dissatisfied

The package arrived slightly open.

Overall the shopping experience was good. A couple of feedbacks: 1. The shipping for these nozzles I ordered was way too expensive. The reason I bought them was the original one broken down just in one year. 2. The customer service provided me the wrong nozzle after I inquired where I could get the replacement nozzles. Fortunately I checked the pictures closely and chose the different one at my own risk.

An item returned because the system is not suitable for current saddles and return at my expense???

Not seeing my order arrive and especially having no tracking email, I called. No phone number on the site. Thank you Google. I leave a message for someone to call me back. They don't do it. I call back and I'm told they forgot to take care of my order but they will do it right away. I request express shipping to make up for it. Nope.

poorly packaged parcel slightly damaged product

The basket support for the Zefal basket is failing. Very poor quality product replaced by a Decathlon support which does the job very well. Moreover, I made a request to return the material and I am asked to return it at my expense. Conclusion: Zefal to avoid

The phone case received is not tailored for the iPhone 14 despite the information indicated on the site. I do not recommend.

Hard to conceive that delivery does not happen abroad, or at least in Europe

The items are good. Fair price but for items produced in Europe. How dare you sell such expensive products, put blue, white, and red flags all over your site and label your products as 'made in china'??? Are you mocking your customers? There is deception regarding the merchandise. It was a pleasure, I will turn to your competitors for my next orders.

After 5 hikes, I had to re-sew the waist strap... The seams on the straps could also be reinforced

I ordered a rear rack on the zefal.com website. The site states that orders are shipped approximately 48 hours after the order is placed; this suited me as I needed a new rack quickly, my bike being my main vehicle and needing to leave fairly soon for a trip. I placed the order before August 15, my bank account was debited immediately. I waited about ten days before contacting customer service, telling me that the service might be reduced during the summer; this first email went unanswered. I contacted customer service again about fifteen days after the order, and I received no response. Three weeks later, I finally managed to get someone on the phone who told me that it was normal, orders would only ship towards the end of the first week of September. The person did not take my name, and I still have not received any written response from customer service. In the end, I had to buy another rack from a competitor, which was delivered about fifteen days after I had left. This is really not serious and I don't think I will go through this company again; it's a shame because I am a more than confirmed cyclist, literally living with my bike - I have already started to create very bad press in my family (we are all cyclists) and in my cycling associations...