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C
Rating: 4 out of 5
Smooth site, delivery as per the deadlines. Small downside on the choice of pickup points.
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Customer reviews of zefal.com
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 393 published reviews
Summary of reviews
Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Fast delivery. Very practical helmet mirror.
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B
Rating: 1 out of 5
The pump is not working
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Response from zefal.com
Hello Bernard,
Thank you for taking the time to share your experience. We are sorry to hear that the pump is not working as expected. We invite you to contact us directly to resolve this issue as soon as possible.
Best regards,
The Zefal team
Thank you for taking the time to share your experience. We are sorry to hear that the pump is not working as expected. We invite you to contact us directly to resolve this issue as soon as possible.
Best regards,
The Zefal team
J
Rating: 5 out of 5
Fast delivery, easy assembly. Satisfied.
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C
Rating: 1 out of 5
The goods have not yet arrived. I am very dissatisfied
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R
Rating: 5 out of 5
Fast shipping. Good product in appearance, too bad it is made in China and not in France.
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Response from zefal.com
Dear René,
We sincerely thank you for your positive review and your rating of 5/5. We are delighted to learn that you are satisfied with the speed of delivery and the quality of the product. We understand your concerns regarding manufacturing. 60% of our products are produced in France at our factory in Jargeau. However, it is difficult to make all of our products in France for technological and cost reasons, as with this mini-pump. Your feedback is valuable, and we hope to fully satisfy you with your future orders.
Best regards,
The Zéfal team
We sincerely thank you for your positive review and your rating of 5/5. We are delighted to learn that you are satisfied with the speed of delivery and the quality of the product. We understand your concerns regarding manufacturing. 60% of our products are produced in France at our factory in Jargeau. However, it is difficult to make all of our products in France for technological and cost reasons, as with this mini-pump. Your feedback is valuable, and we hope to fully satisfy you with your future orders.
Best regards,
The Zéfal team
-
Rating: 5 out of 5
Very good
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J
Rating: 3 out of 5
The package arrived slightly open.
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Response from zefal.com
Hello Julien,
Thank you for taking the time to share your feedback. We are sorry to hear that your package arrived slightly open. This does not meet our quality standards. We appreciate your feedback and will review it to improve our services. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Zefal team
Thank you for taking the time to share your feedback. We are sorry to hear that your package arrived slightly open. This does not meet our quality standards. We appreciate your feedback and will review it to improve our services. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Zefal team
G
Rating: 5 out of 5
Good products MADE IN FRANCE
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A
Rating: 5 out of 5
Fast and careful delivery, I recommend
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J
Rating: 5 out of 5
Good follow-up on customer feedback
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A
Rating: 5 out of 5
I am satisfied with the speed of your response and the delivery of the item I ordered.
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N
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Good
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P
Rating: 5 out of 5
Products meet my expectations. Timeliness and services very good.
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Z
Rating: 3 out of 5
Overall the shopping experience was good. A couple of feedbacks: 1. The shipping for these nozzles I ordered was way too expensive. The reason I bought them was the original one broken down just in one year. 2. The customer service provided me the wrong nozzle after I inquired where I could get the replacement nozzles. Fortunately I checked the pictures closely and chose the different one at my own risk.
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Response from zefal.com
Dear Zhenyu,
Thank you for taking the time to share your feedback on your shopping experience on our website. We are delighted to hear that you found your experience to be positive overall, but we sincerely regret the inconvenience caused regarding the delivery charges and the confusion with your nozzle order. Your comments are valuable and will help us improve our services. Please do not hesitate to contact us directly for any future assistance.
Kind regards,
The Zéfal team
Thank you for taking the time to share your feedback on your shopping experience on our website. We are delighted to hear that you found your experience to be positive overall, but we sincerely regret the inconvenience caused regarding the delivery charges and the confusion with your nozzle order. Your comments are valuable and will help us improve our services. Please do not hesitate to contact us directly for any future assistance.
Kind regards,
The Zéfal team
P
Rating: 5 out of 5
Perfect in every way.
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J
Rating: 4 out of 5
Products received quickly. Serious site
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R
Rating: 5 out of 5
Everything went well and the products are of quality.
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P
Rating: 5 out of 5
Very short delay. Products compliant with expectations
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B
Rating: 5 out of 5
Excellent product
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L
Rating: 5 out of 5
Order received in a timely manner.
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S
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Product meets my expectations.
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M
Rating: 5 out of 5
Very satisfied with my purchases. Easy to install mirrors. Excellent quality and ease of use.
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J
Rating: 5 out of 5
Product compliant received very quickly Can't wait to try it!
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S
Rating: 5 out of 5
Great!
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B
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Order placed live at Zéfal, fast delivery, product compliant
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M
Rating: 5 out of 5
5 stars
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N
Rating: 5 out of 5
Really great when it rains finally I no longer have wet buttocks after a 4-hour outing with 3 hours of rain! The installation of the mudguards is also very easy.
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J
Rating: 5 out of 5
Nothing to report, fast delivery and product conforms to what I expected. I am very satisfied!
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E
Rating: 5 out of 5
I had to order straps because one was missing in the mudguard set... bought on the Alltricks site
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Response from zefal.com
Hello Eric, sorry for this oversight in your order. Did you contact our customer service after receiving the product?
Best regards
Best regards
P
Rating: 5 out of 5
Delivery compliant and fast. Products tested right after on gravel. Nothing to complain about.
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L
Rating: 5 out of 5
Backpack with water pocket ideal for long distance trials.
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G
Rating: 5 out of 5
Great! Efficient and fast!
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F
Rating: 5 out of 5
Product conforms and is of good quality. Fast reception.
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G
Rating: 5 out of 5
totally satisfactory product
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E
Rating: 5 out of 5
Fast delivery Top
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J
Rating: 5 out of 5
Fast reception Item conforms to my expectations
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