Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

Reviews 1, 2, 3 and 4 stars

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M
Mathieu T.
Rating: 1 out of 5
following a purchase from 07/09/2025
The phone case received is not tailored for the iPhone 14 despite the information indicated on the site. I do not recommend.
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Response from zefal.com
Hello Mathieu,

Thank you for taking the time to share your opinion. We are sorry to learn that the case received does not meet your expectations. Ref.7138 concerns the iPhone 14 (6.1''), if your iPhone is a Pro, Pro Max or Plus, we have the case that will fit. Please note that you have 3 weeks to return your product or make an exchange.

Best regards,
The Zefal team
A
Anne F.
Rating: 3 out of 5
following a purchase from 18/05/2025
Hard to conceive that delivery does not happen abroad, or at least in Europe
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R
Romain H.
Rating: 1 out of 5
following a purchase from 23/08/2025
The items are good. Fair price but for items produced in Europe. How dare you sell such expensive products, put blue, white, and red flags all over your site and label your products as 'made in china'??? Are you mocking your customers? There is deception regarding the merchandise. It was a pleasure, I will turn to your competitors for my next orders.
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Response from zefal.com
Hello Romain,

Thank you for taking the time to share your opinion. We produce 60% of our products (bottles, bottle holders, mudguards, mirrors, etc...) at our production site in Jargeau. Indeed, another part of the products, such as our luggage, is developed in our design office, but manufactured abroad. Information about whether our products are designed in France or not is specified in the 'advice and commitments' section of our product pages.

Best regards,
The Zefal team
B
Barbara G.
Rating: 2 out of 5
following a purchase from 23/06/2025
After 5 hikes, I had to re-sew the waist strap... The seams on the straps could also be reinforced
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Response from zefal.com
Hello Barbara,

Thank you for your feedback. We are sorry to learn that you encountered issues with the waist strap and the straps. Do you have any photos of the defect on the waist strap to send us? Our customer service will give their opinion on this matter. We hope you continue to enjoy your hikes with our items.

Best regards,
The Zefal team.
C
Cédric B.
Rating: 1 out of 5
following a purchase from 09/08/2025
I ordered a rear rack on the zefal.com website. The site states that orders are shipped approximately 48 hours after the order is placed; this suited me as I needed a new rack quickly, my bike being my main vehicle and needing to leave fairly soon for a trip. I placed the order before August 15, my bank account was debited immediately. I waited about ten days before contacting customer service, telling me that the service might be reduced during the summer; this first email went unanswered. I contacted customer service again about fifteen days after the order, and I received no response. Three weeks later, I finally managed to get someone on the phone who told me that it was normal, orders would only ship towards the end of the first week of September. The person did not take my name, and I still have not received any written response from customer service. In the end, I had to buy another rack from a competitor, which was delivered about fifteen days after I had left. This is really not serious and I don't think I will go through this company again; it's a shame because I am a more than confirmed cyclist, literally living with my bike - I have already started to create very bad press in my family (we are all cyclists) and in my cycling associations...
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Response from zefal.com
Hello Cédric,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not fulfilled within the desired timeframe. Your feedback is valuable and allows us to improve our service. As of Thursday, August 7, it was indicated via a banner (at the top of our site) that we would not be shipping until our return from vacation, the company being completely closed during this period. This message may not have been visible enough, and we take note of it to prevent an experience like yours from happening during our next closures.

We take your comments very seriously and will examine how to improve our customer service. We hope you will give us another chance in the future.

Best regards,
The Zéfal team
M
Mathias F.
Rating: 4 out of 5
following a purchase from 07/04/2025
Good products matching the description. Package shipping ok
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M
Marie Claire P.
Rating: 4 out of 5
following a purchase from 24/08/2025
Fast delivery time satisfied with everything
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