Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

Reviews 1, 2, 4 and 5 stars

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C
Claude N.
Rating: 4 out of 5
following a purchase from 07/10/2025
Satisfactory shopping experience. Fast delivery.
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C
Christophe M.
Rating: 5 out of 5
following a purchase from 27/09/2025
Matches the description
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H
Hervé V.
Rating: 5 out of 5
following a purchase from 05/10/2025
super product
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F
Frédéric Roussy R.
Rating: 5 out of 5
following a purchase from 03/10/2025
Good products and good compatibility. We'll see with time
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Jean Michel C.
Rating: 4 out of 5
following a purchase from 02/10/2025
Perfect
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N
Nathalie M.
Rating: 5 out of 5
following a purchase from 28/09/2025
Ultra fast delivery and good product
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Olivier L.
Rating: 5 out of 5
following a purchase from 28/09/2025
Excellent fast and reliable service. Good products made in France
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C
Carl R.
Rating: 5 out of 5
following a purchase from 28/09/2025
Very simple procedures, very professional process.
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F
Frédéric E.
Rating: 5 out of 5
following a purchase from 28/09/2025
the product is compliant with the order
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Louis G.
Rating: 5 out of 5
following a purchase from 28/09/2025
Very good products, meets my expectations.
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P
Pierre C.
Rating: 5 out of 5
following a purchase from 26/09/2025
Very satisfied with my order with the promotional prices.
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F
Frederic W.
Rating: 5 out of 5
following a purchase from 04/08/2025
Delivery was compliant and fast. The delivered material works perfectly
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R
Raphaël Laurent H.
Rating: 5 out of 5
following a purchase from 08/05/2025
Impeccable
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Ulric D.
Rating: 5 out of 5
following a purchase from 05/07/2025
Top
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G
Gregory B.
Rating: 5 out of 5
following a purchase from 23/09/2025
Products as described
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Q
Quentin R.
Rating: 5 out of 5
following a purchase from 20/09/2025
Great simple and effective products and fast logistics service. I recommend
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Trembleau P.
Rating: 5 out of 5
following a purchase from 22/09/2025
In line with our expectations
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L
Louis M.
Rating: 5 out of 5
following a purchase from 03/04/2025
Very good site. No issues
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B
Benoit P.
Rating: 5 out of 5
following a purchase from 20/09/2025
Perfect, and in line with my expectations, I recommend
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M
Michael K.
Rating: 5 out of 5
following a purchase from 22/09/2025
Good product and service, the communication in particular was excellent A big up to Marion for her attention to detail and timely emails.
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E
Emmanuel G.
Rating: 5 out of 5
following a purchase from 20/09/2025
material meets my expectations.
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Eric D.
Rating: 5 out of 5
following a purchase from 20/09/2025
Fast service
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Johann S.
Rating: 5 out of 5
following a purchase from 21/09/2025
Top bag, I put the essentials in it
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Christophe B.
Rating: 5 out of 5
following a purchase from 19/09/2025
Nothing to report
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J
Jean Francois M.
Rating: 5 out of 5
following a purchase from 23/08/2025
very good
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M
Michel S.
Rating: 5 out of 5
following a purchase from 19/09/2025
Odorless bottle which is very pleasant!!
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E
Eric M.
Rating: 5 out of 5
following a purchase from 21/04/2025
Very satisfied with all Zefal products, and moreover, many of them are Made In France
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C
Christophe T.
Rating: 5 out of 5
following a purchase from 23/08/2025
Fast and efficient delivery. Satisfied to find replacement parts.
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G
Gérard C.
Rating: 5 out of 5
following a purchase from 27/03/2025
Quality material. Order compliant. Fast shipping. I recommend
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D
Daniel V.
Rating: 5 out of 5
following a purchase from 04/05/2025
The delivered products perfectly match the description on the site.
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V
Vincent P.
Rating: 5 out of 5
following a purchase from 24/07/2025
compliant with the description, suitable for my occasional use.
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S
Stéphane C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast shipping, careful packaging, complete order, very good product. Thank you!
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P
Philippe J.
Rating: 2 out of 5
following a purchase from 07/07/2025
poorly packaged parcel slightly damaged product
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Response from zefal.com
Hello Philippe,

Thank you for taking the time to share your feedback. We are sorry to learn that your package arrived in an unsatisfactory condition. Your satisfaction is our priority and we take your feedback very seriously. We will strengthen our packaging protocols to prevent this from happening in the future.

Best regards,
The Zefal team
R
Renaud T.
Rating: 5 out of 5
following a purchase from 18/06/2025
compliant with the order.
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P
Philippe T.
Rating: 5 out of 5
following a purchase from 05/09/2025
Very good customer service
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J
Julio G.
Rating: 5 out of 5
following a purchase from 11/04/2025
I loved the purchase, receiving the products I ordered and very well packed, thank you, I will buy again later
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G
Gilles D.
Rating: 5 out of 5
following a purchase from 30/08/2025
Received on time and in line with my expectations.
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C
Céline C.
Rating: 5 out of 5
following a purchase from 11/09/2025
Order compliant, satisfied, however the packaging is still huge compared to the item. Maybe there could be a way to reduce it?
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H
Hugues D.
Rating: 5 out of 5
following a purchase from 05/09/2025
Good
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R
Roland C.
Rating: 5 out of 5
following a purchase from 16/09/2025
Nothing to report
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