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A
Rating: 5 out of 5
Packaging, shipping tracking, deadlines and perfect products!
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Customer reviews of zefal.com
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 393 published reviews
Summary of reviews
Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
Reviews 1, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
Well received my Gravel mini pump, superb design and quality that makes it a nice useful object!
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P
Rating: 5 out of 5
Order meets my expectations
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C
Rating: 5 out of 5
Fast shipping Quality products
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R
Rating: 5 out of 5
Very useful tool for rear vision and therefore greater safety
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D
Rating: 5 out of 5
Everything is in order
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-
Rating: 5 out of 5
ras
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-
Rating: 5 out of 5
Fast and careful delivery
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G
Rating: 5 out of 5
Everything is going well as usual
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G
Rating: 5 out of 5
I really liked this site that sent me my product quickly. Seems serious and good choice of product.
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F
Rating: 5 out of 5
ras
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C
Rating: 5 out of 5
Fast shipping, good quality item, exactly matches the description
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A
Rating: 5 out of 5
Order arrived quickly and met my expectations
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B
Rating: 1 out of 5
Luggage rack not compatible with my bike and return shipping costs at the customer's expense...
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Response from zefal.com
Hello Bertrand,
Thank you for your feedback and we are sorry to hear that the luggage rack is not compatible with your bike. In case of doubts, our "questions" section is always open to ensure you do not make mistakes regarding compatibilities. The return shipping costs at the customer's expense are specified in our terms and conditions. We take your feedback into account and will strive to improve this.
Best regards,
The zefal.com team
Thank you for your feedback and we are sorry to hear that the luggage rack is not compatible with your bike. In case of doubts, our "questions" section is always open to ensure you do not make mistakes regarding compatibilities. The return shipping costs at the customer's expense are specified in our terms and conditions. We take your feedback into account and will strive to improve this.
Best regards,
The zefal.com team
D
Rating: 5 out of 5
Fast and compliant
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L
Rating: 5 out of 5
Good products
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F
Rating: 5 out of 5
Very ingenious, designed by and for cyclists
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V
Rating: 1 out of 5
Lack of information about shipping date, lack of tracking control, and lack of information in general. Delivery times were not met. Package delayed. Shipping prices excessively high. I will not repeat.
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Response from zefal.com
Hello, Vicente:
We thank you for taking the time to share your experience. We understand your frustration regarding the lack of information about your order and we really want to improve your experience. Have our emails with the tracking link ended up in your spam folder? It is true that the package took one day longer than announced from the moment the carrier picked it up at our facilities; we are working to resolve this issue.
Best regards,
The zefal.com team
We thank you for taking the time to share your experience. We understand your frustration regarding the lack of information about your order and we really want to improve your experience. Have our emails with the tracking link ended up in your spam folder? It is true that the package took one day longer than announced from the moment the carrier picked it up at our facilities; we are working to resolve this issue.
Best regards,
The zefal.com team
G
Rating: 5 out of 5
Perfect and fast. good products at competitive prices
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A
Rating: 5 out of 5
Sturdy and very rigid luggage rack that allowed me to install a baby seat. The luggage rack fits perfectly on the bike thanks to its sliding adjustments. I highly recommend it.
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C
Rating: 5 out of 5
Order meets my expectations, careful and fast delivery, thank you.
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A
Rating: 5 out of 5
Very good product Well received
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P
Rating: 5 out of 5
An excellent product, choice in size, an ideal delivery experience. I recommend.
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C
Rating: 5 out of 5
Top mountain bike mudguard, easy to install, remarkable efficiency, and it also beautified my bike
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C
Rating: 5 out of 5
Thank you very much for making spare parts for your products!!
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R
Rating: 5 out of 5
top
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A
Rating: 5 out of 5
Quality product, experiential product, French product.
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L
Rating: 5 out of 5
Very good product quality price
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E
Rating: 5 out of 5
very well
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T
Rating: 5 out of 5
Fast shipping and as described
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-
Rating: 5 out of 5
Everything is fine with the Zéfal company
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J
Rating: 5 out of 5
Received on time, complete and in accordance with my order.
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F
Rating: 5 out of 5
N/A
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E
Rating: 5 out of 5
Quick and easy
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J
Rating: 5 out of 5
Simple and effective!
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B
Rating: 5 out of 5
Quick order and very well received.
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T
Rating: 5 out of 5
Very good service: Speed, packaging, delivery. Durable, quality products.
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E
Rating: 5 out of 5
Easy order, good follow-up, fast delivery
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P
Rating: 1 out of 5
My package was looted by the carrier and no recourse is possible to obtain a refund. Disappointed with the way small customers are treated at Zéfal.
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F
Rating: 5 out of 5
In accordance with what was ordered, arrived very quickly
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