Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

Reviews 1, 3 and 5 stars

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J
Johann S.
Rating: 5 out of 5
following a purchase from 21/09/2025
Top bag, I put the essentials in it
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Olivier M.
Rating: 3 out of 5
following a purchase from 12/09/2025
Not seeing my order arrive and especially having no tracking email, I called. No phone number on the site. Thank you Google. I leave a message for someone to call me back. They don't do it. I call back and I'm told they forgot to take care of my order but they will do it right away. I request express shipping to make up for it. Nope.
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Response from zefal.com
Hello Olivier,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that you encountered difficulties with the tracking of your order and our customer service. Due to a stock error, a product blocked the order and we have taken the necessary steps to find the missing reference. Your feedback is valuable and we will work to improve these points.

Best regards,
The Zefal team
J
Jean Francois M.
Rating: 5 out of 5
following a purchase from 23/08/2025
very good
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Michel S.
Rating: 5 out of 5
following a purchase from 19/09/2025
Odorless bottle which is very pleasant!!
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Eric M.
Rating: 5 out of 5
following a purchase from 21/04/2025
Very satisfied with all Zefal products, and moreover, many of them are Made In France
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Christophe T.
Rating: 5 out of 5
following a purchase from 23/08/2025
Fast and efficient delivery. Satisfied to find replacement parts.
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Gérard C.
Rating: 5 out of 5
following a purchase from 27/03/2025
Quality material. Order compliant. Fast shipping. I recommend
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D
Daniel V.
Rating: 5 out of 5
following a purchase from 04/05/2025
The delivered products perfectly match the description on the site.
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V
Vincent P.
Rating: 5 out of 5
following a purchase from 24/07/2025
compliant with the description, suitable for my occasional use.
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Stéphane C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast shipping, careful packaging, complete order, very good product. Thank you!
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Renaud T.
Rating: 5 out of 5
following a purchase from 18/06/2025
compliant with the order.
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Philippe T.
Rating: 5 out of 5
following a purchase from 05/09/2025
Very good customer service
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Julio G.
Rating: 5 out of 5
following a purchase from 11/04/2025
I loved the purchase, receiving the products I ordered and very well packed, thank you, I will buy again later
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Gilles D.
Rating: 5 out of 5
following a purchase from 30/08/2025
Received on time and in line with my expectations.
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Céline C.
Rating: 5 out of 5
following a purchase from 11/09/2025
Order compliant, satisfied, however the packaging is still huge compared to the item. Maybe there could be a way to reduce it?
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Hugues D.
Rating: 5 out of 5
following a purchase from 05/09/2025
Good
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Roland C.
Rating: 5 out of 5
following a purchase from 16/09/2025
Nothing to report
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M
Mehdy P.
Rating: 1 out of 5
following a purchase from 28/06/2025
The basket support for the Zefal basket is failing. Very poor quality product replaced by a Decathlon support which does the job very well. Moreover, I made a request to return the material and I am asked to return it at my expense. Conclusion: Zefal to avoid
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Response from zefal.com
Hello Mehdy,

Thank you for taking the time to share your opinion. We are sorry to learn that you encountered difficulties with our product and our return process. The non-coverage of the return is specified in our T&Cs. Your feedback is valuable and will help us improve our services and the quality of our products.

Best regards,
The Zefal team
J
Jean K.
Rating: 5 out of 5
following a purchase from 01/07/2025
I know the brand and these products, I was satisfied with the speed of your shipments
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H
Hervé L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast and compliant delivery.
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C
Céline L.
Rating: 5 out of 5
following a purchase from 09/05/2025
great
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Michel F.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good
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Andy B.
Rating: 5 out of 5
following a purchase from 15/08/2025
Top notch!
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Guilhem E.
Rating: 5 out of 5
following a purchase from 18/06/2025
very good
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Thierry V.
Rating: 5 out of 5
following a purchase from 10/09/2025
perfect..
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Jens E.
Rating: 5 out of 5
following a purchase from 31/05/2025
Very good spare part
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Stéphane G.
Rating: 5 out of 5
following a purchase from 08/09/2025
Compliant, Fast
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Maryse M.
Rating: 5 out of 5
following a purchase from 05/08/2025
Fast delivery, good material
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Pascal M.
Rating: 5 out of 5
following a purchase from 17/08/2025
perfect
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Franck L.
Rating: 5 out of 5
following a purchase from 31/03/2025
Very good product.
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M
Mathieu T.
Rating: 1 out of 5
following a purchase from 07/09/2025
The phone case received is not tailored for the iPhone 14 despite the information indicated on the site. I do not recommend.
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Response from zefal.com
Hello Mathieu,

Thank you for taking the time to share your opinion. We are sorry to learn that the case received does not meet your expectations. Ref.7138 concerns the iPhone 14 (6.1''), if your iPhone is a Pro, Pro Max or Plus, we have the case that will fit. Please note that you have 3 weeks to return your product or make an exchange.

Best regards,
The Zefal team
A
Anne F.
Rating: 3 out of 5
following a purchase from 18/05/2025
Hard to conceive that delivery does not happen abroad, or at least in Europe
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Alfred O.
Rating: 5 out of 5
following a purchase from 24/05/2025
Product meets my needs, fast delivery, great.
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R
Romain H.
Rating: 1 out of 5
following a purchase from 23/08/2025
The items are good. Fair price but for items produced in Europe. How dare you sell such expensive products, put blue, white, and red flags all over your site and label your products as 'made in china'??? Are you mocking your customers? There is deception regarding the merchandise. It was a pleasure, I will turn to your competitors for my next orders.
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Response from zefal.com
Hello Romain,

Thank you for taking the time to share your opinion. We produce 60% of our products (bottles, bottle holders, mudguards, mirrors, etc...) at our production site in Jargeau. Indeed, another part of the products, such as our luggage, is developed in our design office, but manufactured abroad. Information about whether our products are designed in France or not is specified in the 'advice and commitments' section of our product pages.

Best regards,
The Zefal team
J
Jean-Paul B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Excellent product!
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Sébastien P.
Rating: 5 out of 5
following a purchase from 10/07/2025
Package received well
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Julien J.
Rating: 5 out of 5
following a purchase from 05/09/2025
High quality products. Never disappointed
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Rémy I.
Rating: 5 out of 5
following a purchase from 15/09/2025
Excellent order tracking, very fast delivery and product as described on the site
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Guillaume S.
Rating: 5 out of 5
following a purchase from 16/06/2025
Very good
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N
Nicolas R.
Rating: 5 out of 5
following a purchase from 07/09/2025
Good quality products.
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