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J
Rating: 4 out of 5
Perfect
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Customer reviews of zefal.com
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 393 published reviews
Summary of reviews
Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
Reviews 1, 4 and 5 stars
Reset filtersN
Rating: 5 out of 5
Ultra fast delivery and good product
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O
Rating: 5 out of 5
Excellent fast and reliable service. Good products made in France
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C
Rating: 5 out of 5
Very simple procedures, very professional process.
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F
Rating: 5 out of 5
the product is compliant with the order
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L
Rating: 5 out of 5
Very good products, meets my expectations.
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P
Rating: 5 out of 5
Very satisfied with my order with the promotional prices.
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F
Rating: 5 out of 5
Delivery was compliant and fast. The delivered material works perfectly
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R
Rating: 5 out of 5
Impeccable
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U
Rating: 5 out of 5
Top
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G
Rating: 5 out of 5
Products as described
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Q
Rating: 5 out of 5
Great simple and effective products and fast logistics service. I recommend
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T
Rating: 5 out of 5
In line with our expectations
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L
Rating: 5 out of 5
Very good site. No issues
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B
Rating: 5 out of 5
Perfect, and in line with my expectations, I recommend
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M
Rating: 5 out of 5
Good product and service, the communication in particular was excellent A big up to Marion for her attention to detail and timely emails.
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E
Rating: 5 out of 5
material meets my expectations.
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E
Rating: 5 out of 5
Fast service
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J
Rating: 5 out of 5
Top bag, I put the essentials in it
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C
Rating: 5 out of 5
Nothing to report
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J
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
Odorless bottle which is very pleasant!!
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E
Rating: 5 out of 5
Very satisfied with all Zefal products, and moreover, many of them are Made In France
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C
Rating: 5 out of 5
Fast and efficient delivery. Satisfied to find replacement parts.
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G
Rating: 5 out of 5
Quality material. Order compliant. Fast shipping. I recommend
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D
Rating: 5 out of 5
The delivered products perfectly match the description on the site.
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V
Rating: 5 out of 5
compliant with the description, suitable for my occasional use.
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S
Rating: 5 out of 5
Fast shipping, careful packaging, complete order, very good product. Thank you!
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R
Rating: 5 out of 5
compliant with the order.
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P
Rating: 5 out of 5
Very good customer service
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J
Rating: 5 out of 5
I loved the purchase, receiving the products I ordered and very well packed, thank you, I will buy again later
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G
Rating: 5 out of 5
Received on time and in line with my expectations.
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C
Rating: 5 out of 5
Order compliant, satisfied, however the packaging is still huge compared to the item. Maybe there could be a way to reduce it?
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H
Rating: 5 out of 5
Good
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R
Rating: 5 out of 5
Nothing to report
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M
Rating: 1 out of 5
The basket support for the Zefal basket is failing. Very poor quality product replaced by a Decathlon support which does the job very well. Moreover, I made a request to return the material and I am asked to return it at my expense. Conclusion: Zefal to avoid
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Response from zefal.com
Hello Mehdy,
Thank you for taking the time to share your opinion. We are sorry to learn that you encountered difficulties with our product and our return process. The non-coverage of the return is specified in our T&Cs. Your feedback is valuable and will help us improve our services and the quality of our products.
Best regards,
The Zefal team
Thank you for taking the time to share your opinion. We are sorry to learn that you encountered difficulties with our product and our return process. The non-coverage of the return is specified in our T&Cs. Your feedback is valuable and will help us improve our services and the quality of our products.
Best regards,
The Zefal team
J
Rating: 5 out of 5
I know the brand and these products, I was satisfied with the speed of your shipments
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H
Rating: 5 out of 5
Fast and compliant delivery.
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C
Rating: 5 out of 5
great
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M
Rating: 5 out of 5
Very good
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