Customer reviews of zefal.com

9,5 /10

Based on 393 published reviews

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

Reviews 1, 4 and 5 stars

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Andy B.

Published on 24/09/2025 à 11h37 following a purchase from 15/08/2025

Top notch!

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Guilhem E.

Published on 24/09/2025 à 09h35 following a purchase from 18/06/2025

very good

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Thierry V.

Published on 24/09/2025 à 08h57 following a purchase from 10/09/2025

perfect..

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Jens E.

Published on 24/09/2025 à 08h23 following a purchase from 31/05/2025

Very good spare part

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Stéphane G.

Published on 24/09/2025 à 07h29 following a purchase from 08/09/2025

Compliant, Fast

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Maryse M.

Published on 24/09/2025 à 06h58 following a purchase from 05/08/2025

Fast delivery, good material

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Pascal M.

Published on 24/09/2025 à 06h16 following a purchase from 17/08/2025

perfect

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Franck L.

Published on 24/09/2025 à 05h52 following a purchase from 31/03/2025

Very good product.

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Mathieu T.

Published on 24/09/2025 à 05h24 following a purchase from 07/09/2025

The phone case received is not tailored for the iPhone 14 despite the information indicated on the site. I do not recommend.

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Response from zefal.com Published on 24/09/2025

Hello Mathieu,

Thank you for taking the time to share your opinion. We are sorry to learn that the case received does not meet your expectations. Ref.7138 concerns the iPhone 14 (6.1''), if your iPhone is a Pro, Pro Max or Plus, we have the case that will fit. Please note that you have 3 weeks to return your product or make an exchange.

Best regards,
The Zefal team

Alfred O.

Published on 23/09/2025 à 20h00 following a purchase from 24/05/2025

Product meets my needs, fast delivery, great.

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Romain H.

Published on 23/09/2025 à 19h59 following a purchase from 23/08/2025

The items are good. Fair price but for items produced in Europe. How dare you sell such expensive products, put blue, white, and red flags all over your site and label your products as 'made in china'??? Are you mocking your customers? There is deception regarding the merchandise. It was a pleasure, I will turn to your competitors for my next orders.

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Response from zefal.com Published on 24/09/2025

Hello Romain,

Thank you for taking the time to share your opinion. We produce 60% of our products (bottles, bottle holders, mudguards, mirrors, etc...) at our production site in Jargeau. Indeed, another part of the products, such as our luggage, is developed in our design office, but manufactured abroad. Information about whether our products are designed in France or not is specified in the 'advice and commitments' section of our product pages.

Best regards,
The Zefal team

Jean-Paul B.

Published on 23/09/2025 à 19h45 following a purchase from 01/07/2025

Excellent product!

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Sébastien P.

Published on 23/09/2025 à 19h44 following a purchase from 10/07/2025

Package received well

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Julien J.

Published on 23/09/2025 à 19h43 following a purchase from 05/09/2025

High quality products. Never disappointed

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Rémy I.

Published on 23/09/2025 à 19h37 following a purchase from 15/09/2025

Excellent order tracking, very fast delivery and product as described on the site

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Guillaume S.

Published on 23/09/2025 à 19h32 following a purchase from 16/06/2025

Very good

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Nicolas R.

Published on 23/09/2025 à 19h22 following a purchase from 07/09/2025

Good quality products.

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Jean G.

Published on 23/09/2025 à 19h20 following a purchase from 15/08/2025

Good service

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Nassim G.

Published on 23/09/2025 à 19h07 following a purchase from 20/05/2025

Very good item

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Jean Marc M.

Published on 23/09/2025 à 19h05 following a purchase from 31/03/2025

Perfect

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Fabrice B.

Published on 23/09/2025 à 19h03 following a purchase from 03/09/2025

Very good (1st order)

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Julien M.

Published on 23/09/2025 à 18h46 following a purchase from 10/08/2025

Nothing to report

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Yannick D.

Published on 23/09/2025 à 18h41 following a purchase from 25/04/2025

One word: competence! Good quality items and attentive listening

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Stephane G.

Published on 23/09/2025 à 18h35 following a purchase from 10/05/2025

Perfect, top bags

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Samuel M.

Published on 23/09/2025 à 18h20 following a purchase from 14/09/2025

Very happy with my purchase

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Cédric M.

Published on 23/09/2025 à 17h46 following a purchase from 01/05/2025

Light and sturdy product

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Françoise B.

Published on 23/09/2025 à 17h31 following a purchase from 29/08/2025

Perfect

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Sophie B.

Published on 23/09/2025 à 17h27 following a purchase from 29/06/2025

Very good

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Philippe D.

Published on 23/09/2025 à 17h27 following a purchase from 29/07/2025

Top, fast delivery and no packaging issues, thank you very much

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Francine L.

Published on 23/09/2025 à 17h27 following a purchase from 11/08/2025

Serious company and quality products

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Michel P.

Published on 23/09/2025 à 17h26 following a purchase from 20/08/2025

I am satisfied with my choice and the speed of delivery.

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Meriam K.

Published on 23/09/2025 à 17h09 following a purchase from 21/04/2025

Very good, I recommend

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Vincent G.

Published on 23/09/2025 à 17h05 following a purchase from 27/08/2025

Very good, as ordered.

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Nikolaos S.

Published on 23/09/2025 à 17h00 following a purchase from 21/08/2025

Excellent product. Excellent service.

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Thibaud R.

Published on 23/09/2025 à 16h52 following a purchase from 18/08/2025

Very satisfied with my purchase, it perfectly meets my expectations. I have not yet been able to assess the waterproofness of the products.

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Xavier B.

Published on 23/09/2025 à 16h51 following a purchase from 03/09/2025

Great product

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Cédric B.

Published on 23/09/2025 à 16h49 following a purchase from 09/08/2025

I ordered a rear rack on the zefal.com website. The site states that orders are shipped approximately 48 hours after the order is placed; this suited me as I needed a new rack quickly, my bike being my main vehicle and needing to leave fairly soon for a trip. I placed the order before August 15, my bank account was debited immediately. I waited about ten days before contacting customer service, telling me that the service might be reduced during the summer; this first email went unanswered. I contacted customer service again about fifteen days after the order, and I received no response. Three weeks later, I finally managed to get someone on the phone who told me that it was normal, orders would only ship towards the end of the first week of September. The person did not take my name, and I still have not received any written response from customer service. In the end, I had to buy another rack from a competitor, which was delivered about fifteen days after I had left. This is really not serious and I don't think I will go through this company again; it's a shame because I am a more than confirmed cyclist, literally living with my bike - I have already started to create very bad press in my family (we are all cyclists) and in my cycling associations...

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Response from zefal.com Published on 24/09/2025

Hello Cédric,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not fulfilled within the desired timeframe. Your feedback is valuable and allows us to improve our service. As of Thursday, August 7, it was indicated via a banner (at the top of our site) that we would not be shipping until our return from vacation, the company being completely closed during this period. This message may not have been visible enough, and we take note of it to prevent an experience like yours from happening during our next closures.

We take your comments very seriously and will examine how to improve our customer service. We hope you will give us another chance in the future.

Best regards,
The Zéfal team

François T.

Published on 23/09/2025 à 16h48 following a purchase from 29/08/2025

Perfect

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Michel J.

Published on 23/09/2025 à 16h47 following a purchase from 25/08/2025

Great to be able to order spare parts for repairs.

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Jean Marc G.

Published on 23/09/2025 à 16h37 following a purchase from 21/07/2025

Perfect

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