Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

2 star reviews

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V
Vicente A.
Rating: 2 out of 5
following a purchase from 08/05/2026
The stamp acquired is not useful to me and does not meet my needs. I don't think it's right to have to pay for return shipping. Moreover, the price of this product and the other one that is also part of my order is very expensive. There are other suppliers offering exactly the same products much more economically and even the bag for the bike rack, I found it for a little more than half the price (and they are their products with their brand). Therefore, NO, I am NOT satisfied.
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Response from zefal.com
Hello Vicente,

We regret that the product did not meet your expectations. We will strive to improve the clarity of our description in the future. Regarding the price of the products, these are our retail prices. We work closely with physical bike shops and do not want to compete with them with prices they cannot offer.

Sincerely,
The Zefal Team
E
Eric F.
Rating: 2 out of 5
following a purchase from 04/05/2026
I chose Zefal because it is a French company. But as soon as I opened the package, I saw that the product was no longer the same quality as my previous purchase of the same reference: - quality of the plastic (much more "light" - phone placement with Velcro, much less practical as the phone is longer to insert, same for removing it. - and the made in China disappointed me for a French company, the initial reason for my purchase. Consequently, I make a link between the quality of the product and its origin. Previous purchase from memory in 2019. I doubt this one will last me as long. That's my feedback.
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Response from zefal.com
Hello Eric, Thank you for your feedback. For our new Pack console, we can assure you that it maintains the same lifespan as the previous model. The new system for inserting the phone is designed to limit the risk of overheating phones. As for the made in China, we are always transparent about that. 60% of our products are made in our factory in Jargeau, the other part abroad. Information about the origin can be found on our product pages. Luggage is the main category concerned by production abroad, but we are trying to find solutions to change that.
We wish you many kilometers with your product.
Best regards,
E
Eric P.
Rating: 2 out of 5
following a purchase from 08/04/2026
Good
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Response from zefal.com
Hello Eric,

Thank you for taking the time to share your feedback. We are pleased that you find your experience "good", even though we must have misunderstood the rating of 2/5. Your feedback is valuable and helps us improve your experience. Please feel free to share your suggestions so that we can better meet your expectations.

Best regards,
The Zefal team
L
Luis D.
Rating: 2 out of 5
following a purchase from 14/10/2025
An item returned because the system is not suitable for current saddles and return at my expense???
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Response from zefal.com
Hello Luis,

Thank you for taking the time to share your feedback. We are sorry to learn that our product did not meet your expectations. Please know that your satisfaction is a priority for us. We are committed to continuously improving our offerings so that this issue does not happen again.

We hope to have the opportunity to fully satisfy you during your next visit to zefal.com.

Best regards,
The Zefal team
P
Philippe J.
Rating: 2 out of 5
following a purchase from 07/07/2025
poorly packaged parcel slightly damaged product
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Response from zefal.com
Hello Philippe,

Thank you for taking the time to share your feedback. We are sorry to learn that your package arrived in an unsatisfactory condition. Your satisfaction is our priority and we take your feedback very seriously. We will strengthen our packaging protocols to prevent this from happening in the future.

Best regards,
The Zefal team
B
Barbara G.
Rating: 2 out of 5
following a purchase from 23/06/2025
After 5 hikes, I had to re-sew the waist strap... The seams on the straps could also be reinforced
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Response from zefal.com
Hello Barbara,

Thank you for your feedback. We are sorry to learn that you encountered issues with the waist strap and the straps. Do you have any photos of the defect on the waist strap to send us? Our customer service will give their opinion on this matter. We hope you continue to enjoy your hikes with our items.

Best regards,
The Zefal team.
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