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B
Rating: 5 out of 5
Quality bike equipment, fast and careful delivery. I will definitely come back for future purchases!
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Customer reviews of zefal.com
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 393 published reviews
Summary of reviews
Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
Reviews 2, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
Package compliant and received quickly.
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B
Rating: 5 out of 5
-
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S
Rating: 5 out of 5
Fast, quality gear
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F
Rating: 5 out of 5
Fast, efficient
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A
Rating: 5 out of 5
Zealand very good product and good value for money....
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N
Rating: 5 out of 5
All good. Of very good quality.
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D
Rating: 5 out of 5
Perfectly in accordance with the description
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C
Rating: 5 out of 5
Quality products delivered quickly at a fair price, I remain very satisfied
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R
Rating: 5 out of 5
Happy with my order, hoping that the light lasts over time
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F
Rating: 5 out of 5
Top
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R
Rating: 5 out of 5
Ras
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O
Rating: 5 out of 5
At the top
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V
Rating: 2 out of 5
The stamp acquired is not useful to me and does not meet my needs. I don't think it's right to have to pay for return shipping. Moreover, the price of this product and the other one that is also part of my order is very expensive. There are other suppliers offering exactly the same products much more economically and even the bag for the bike rack, I found it for a little more than half the price (and they are their products with their brand). Therefore, NO, I am NOT satisfied.
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Response from zefal.com
Hello Vicente,
We regret that the product did not meet your expectations. We will strive to improve the clarity of our description in the future. Regarding the price of the products, these are our retail prices. We work closely with physical bike shops and do not want to compete with them with prices they cannot offer.
Sincerely,
The Zefal Team
We regret that the product did not meet your expectations. We will strive to improve the clarity of our description in the future. Regarding the price of the products, these are our retail prices. We work closely with physical bike shops and do not want to compete with them with prices they cannot offer.
Sincerely,
The Zefal Team
E
Rating: 2 out of 5
I chose Zefal because it is a French company. But as soon as I opened the package, I saw that the product was no longer the same quality as my previous purchase of the same reference: - quality of the plastic (much more "light" - phone placement with Velcro, much less practical as the phone is longer to insert, same for removing it. - and the made in China disappointed me for a French company, the initial reason for my purchase. Consequently, I make a link between the quality of the product and its origin. Previous purchase from memory in 2019. I doubt this one will last me as long. That's my feedback.
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Response from zefal.com
Hello Eric, Thank you for your feedback. For our new Pack console, we can assure you that it maintains the same lifespan as the previous model. The new system for inserting the phone is designed to limit the risk of overheating phones. As for the made in China, we are always transparent about that. 60% of our products are made in our factory in Jargeau, the other part abroad. Information about the origin can be found on our product pages. Luggage is the main category concerned by production abroad, but we are trying to find solutions to change that.
We wish you many kilometers with your product.
Best regards,
We wish you many kilometers with your product.
Best regards,
S
Rating: 5 out of 5
Top products and FR plus
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J
Rating: 5 out of 5
Very good experience, material conforms to the description, very reasonable price!
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R
Rating: 5 out of 5
quality products, delivery always on point... customer service and support perfect! RJ CYCLES
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O
Rating: 5 out of 5
Fast service and meets my expectations
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M
Rating: 5 out of 5
12 days to receive an order is long, I received the equipment very well the day before leaving... no delivery time indication on the site is not normal. I usually order directly from specialists rather than from Amazon for example but this was a bit long...
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Response from zefal.com
Hello,
Thank you for your feedback and your rating of 5/5. We are glad to hear that you are satisfied with the received equipment. We understand that the delivery time may have been frustrating and we apologize for this setback. We experienced some IT issues that delayed orders. We take your feedback on the indication of delivery times into account. Thank you again for your feedback and your trust.
Best regards,
The Zéfal team
Thank you for your feedback and your rating of 5/5. We are glad to hear that you are satisfied with the received equipment. We understand that the delivery time may have been frustrating and we apologize for this setback. We experienced some IT issues that delayed orders. We take your feedback on the indication of delivery times into account. Thank you again for your feedback and your trust.
Best regards,
The Zéfal team
H
Rating: 5 out of 5
Good products. References.
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O
Rating: 5 out of 5
Everything went well!
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M
Rating: 5 out of 5
For fork bags. Delivered quickly, and great product!
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T
Rating: 5 out of 5
products that match the descriptions and are of quality
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S
Rating: 5 out of 5
Advantageous price, compliant product, fast delivery.
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B
Rating: 5 out of 5
Products delivered on time and in good condition, in my mailbox! And the Zefal trail bike bell + the Z Adventure T1 Bolt have been mounted and approved (notably the waterproofing of the bag under torrential rain)...
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P
Rating: 5 out of 5
Products received conform to my order.
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F
Rating: 5 out of 5
Order received quickly. Zefal, a great French brand!
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P
Rating: 5 out of 5
Delivery without problems
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N
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Living not far from the Zéfal factory in Jargeau (45), I went directly there. Unfortunately, there is not yet a direct sales shop (it is expected to be ready in 1-2 years). Having a small problem with a frame bag, I was immediately taken care of by two people, one of whom was a technician who found the solution for me. Really nice and very serious, it makes you want to buy local. So I will certainly order again from ZEFAL. Thank you
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M
Rating: 5 out of 5
Great not to have to throw away the whole mirror and to be able to just buy the broken rod that fits easily: clever, ecological. It's amazing these days. A big congratulations to you and moreover French manufacturing: who can say better!
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L
Rating: 5 out of 5
Order of pistons to renovate an old pump that has served very well. I didn't think I would find them anymore. Great
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T
Rating: 5 out of 5
Everything was very good
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R
Rating: 5 out of 5
Super quality delivery on time nothing to complain about
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E
Rating: 2 out of 5
Good
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Response from zefal.com
Hello Eric,
Thank you for taking the time to share your feedback. We are pleased that you find your experience "good", even though we must have misunderstood the rating of 2/5. Your feedback is valuable and helps us improve your experience. Please feel free to share your suggestions so that we can better meet your expectations.
Best regards,
The Zefal team
Thank you for taking the time to share your feedback. We are pleased that you find your experience "good", even though we must have misunderstood the rating of 2/5. Your feedback is valuable and helps us improve your experience. Please feel free to share your suggestions so that we can better meet your expectations.
Best regards,
The Zefal team
C
Rating: 5 out of 5
Very good quality material.
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T
Rating: 5 out of 5
I am satisfied with my order fast delivery
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B
Rating: 3 out of 5
Not in line with my expectations.
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H
Rating: 5 out of 5
In accordance with my order within the deadline. Good quality product
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