Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

Reviews 2, 3 and 5 stars

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J
Jean Francois M.
Rating: 5 out of 5
following a purchase from 23/08/2025
very good
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M
Michel S.
Rating: 5 out of 5
following a purchase from 19/09/2025
Odorless bottle which is very pleasant!!
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E
Eric M.
Rating: 5 out of 5
following a purchase from 21/04/2025
Very satisfied with all Zefal products, and moreover, many of them are Made In France
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C
Christophe T.
Rating: 5 out of 5
following a purchase from 23/08/2025
Fast and efficient delivery. Satisfied to find replacement parts.
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G
Gérard C.
Rating: 5 out of 5
following a purchase from 27/03/2025
Quality material. Order compliant. Fast shipping. I recommend
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D
Daniel V.
Rating: 5 out of 5
following a purchase from 04/05/2025
The delivered products perfectly match the description on the site.
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V
Vincent P.
Rating: 5 out of 5
following a purchase from 24/07/2025
compliant with the description, suitable for my occasional use.
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S
Stéphane C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast shipping, careful packaging, complete order, very good product. Thank you!
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P
Philippe J.
Rating: 2 out of 5
following a purchase from 07/07/2025
poorly packaged parcel slightly damaged product
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Response from zefal.com
Hello Philippe,

Thank you for taking the time to share your feedback. We are sorry to learn that your package arrived in an unsatisfactory condition. Your satisfaction is our priority and we take your feedback very seriously. We will strengthen our packaging protocols to prevent this from happening in the future.

Best regards,
The Zefal team
R
Renaud T.
Rating: 5 out of 5
following a purchase from 18/06/2025
compliant with the order.
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P
Philippe T.
Rating: 5 out of 5
following a purchase from 05/09/2025
Very good customer service
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J
Julio G.
Rating: 5 out of 5
following a purchase from 11/04/2025
I loved the purchase, receiving the products I ordered and very well packed, thank you, I will buy again later
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G
Gilles D.
Rating: 5 out of 5
following a purchase from 30/08/2025
Received on time and in line with my expectations.
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C
Céline C.
Rating: 5 out of 5
following a purchase from 11/09/2025
Order compliant, satisfied, however the packaging is still huge compared to the item. Maybe there could be a way to reduce it?
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H
Hugues D.
Rating: 5 out of 5
following a purchase from 05/09/2025
Good
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R
Roland C.
Rating: 5 out of 5
following a purchase from 16/09/2025
Nothing to report
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J
Jean K.
Rating: 5 out of 5
following a purchase from 01/07/2025
I know the brand and these products, I was satisfied with the speed of your shipments
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H
Hervé L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast and compliant delivery.
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C
Céline L.
Rating: 5 out of 5
following a purchase from 09/05/2025
great
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M
Michel F.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good
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A
Andy B.
Rating: 5 out of 5
following a purchase from 15/08/2025
Top notch!
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G
Guilhem E.
Rating: 5 out of 5
following a purchase from 18/06/2025
very good
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T
Thierry V.
Rating: 5 out of 5
following a purchase from 10/09/2025
perfect..
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J
Jens E.
Rating: 5 out of 5
following a purchase from 31/05/2025
Very good spare part
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S
Stéphane G.
Rating: 5 out of 5
following a purchase from 08/09/2025
Compliant, Fast
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M
Maryse M.
Rating: 5 out of 5
following a purchase from 05/08/2025
Fast delivery, good material
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P
Pascal M.
Rating: 5 out of 5
following a purchase from 17/08/2025
perfect
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F
Franck L.
Rating: 5 out of 5
following a purchase from 31/03/2025
Very good product.
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A
Anne F.
Rating: 3 out of 5
following a purchase from 18/05/2025
Hard to conceive that delivery does not happen abroad, or at least in Europe
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A
Alfred O.
Rating: 5 out of 5
following a purchase from 24/05/2025
Product meets my needs, fast delivery, great.
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J
Jean-Paul B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Excellent product!
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S
Sébastien P.
Rating: 5 out of 5
following a purchase from 10/07/2025
Package received well
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J
Julien J.
Rating: 5 out of 5
following a purchase from 05/09/2025
High quality products. Never disappointed
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R
Rémy I.
Rating: 5 out of 5
following a purchase from 15/09/2025
Excellent order tracking, very fast delivery and product as described on the site
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G
Guillaume S.
Rating: 5 out of 5
following a purchase from 16/06/2025
Very good
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Nicolas R.
Rating: 5 out of 5
following a purchase from 07/09/2025
Good quality products.
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J
Jean G.
Rating: 5 out of 5
following a purchase from 15/08/2025
Good service
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N
Nassim G.
Rating: 5 out of 5
following a purchase from 20/05/2025
Very good item
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J
Jean Marc M.
Rating: 5 out of 5
following a purchase from 31/03/2025
Perfect
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F
Fabrice B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good (1st order)
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