Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

Reviews 2, 4 and 5 stars

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T
Thierry V.
Rating: 5 out of 5
following a purchase from 10/09/2025
perfect..
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J
Jens E.
Rating: 5 out of 5
following a purchase from 31/05/2025
Very good spare part
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Stéphane G.
Rating: 5 out of 5
following a purchase from 08/09/2025
Compliant, Fast
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M
Maryse M.
Rating: 5 out of 5
following a purchase from 05/08/2025
Fast delivery, good material
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Pascal M.
Rating: 5 out of 5
following a purchase from 17/08/2025
perfect
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F
Franck L.
Rating: 5 out of 5
following a purchase from 31/03/2025
Very good product.
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A
Alfred O.
Rating: 5 out of 5
following a purchase from 24/05/2025
Product meets my needs, fast delivery, great.
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Jean-Paul B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Excellent product!
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S
Sébastien P.
Rating: 5 out of 5
following a purchase from 10/07/2025
Package received well
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Julien J.
Rating: 5 out of 5
following a purchase from 05/09/2025
High quality products. Never disappointed
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R
Rémy I.
Rating: 5 out of 5
following a purchase from 15/09/2025
Excellent order tracking, very fast delivery and product as described on the site
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Guillaume S.
Rating: 5 out of 5
following a purchase from 16/06/2025
Very good
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Nicolas R.
Rating: 5 out of 5
following a purchase from 07/09/2025
Good quality products.
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J
Jean G.
Rating: 5 out of 5
following a purchase from 15/08/2025
Good service
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N
Nassim G.
Rating: 5 out of 5
following a purchase from 20/05/2025
Very good item
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Jean Marc M.
Rating: 5 out of 5
following a purchase from 31/03/2025
Perfect
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F
Fabrice B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Very good (1st order)
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Julien M.
Rating: 5 out of 5
following a purchase from 10/08/2025
Nothing to report
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Y
Yannick D.
Rating: 5 out of 5
following a purchase from 25/04/2025
One word: competence! Good quality items and attentive listening
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Stephane G.
Rating: 5 out of 5
following a purchase from 10/05/2025
Perfect, top bags
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Samuel M.
Rating: 5 out of 5
following a purchase from 14/09/2025
Very happy with my purchase
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B
Barbara G.
Rating: 2 out of 5
following a purchase from 23/06/2025
After 5 hikes, I had to re-sew the waist strap... The seams on the straps could also be reinforced
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Response from zefal.com
Hello Barbara,

Thank you for your feedback. We are sorry to learn that you encountered issues with the waist strap and the straps. Do you have any photos of the defect on the waist strap to send us? Our customer service will give their opinion on this matter. We hope you continue to enjoy your hikes with our items.

Best regards,
The Zefal team.
C
Cédric M.
Rating: 5 out of 5
following a purchase from 01/05/2025
Light and sturdy product
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F
Françoise B.
Rating: 5 out of 5
following a purchase from 29/08/2025
Perfect
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S
Sophie B.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very good
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P
Philippe D.
Rating: 5 out of 5
following a purchase from 29/07/2025
Top, fast delivery and no packaging issues, thank you very much
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F
Francine L.
Rating: 5 out of 5
following a purchase from 11/08/2025
Serious company and quality products
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Michel P.
Rating: 5 out of 5
following a purchase from 20/08/2025
I am satisfied with my choice and the speed of delivery.
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M
Meriam K.
Rating: 5 out of 5
following a purchase from 21/04/2025
Very good, I recommend
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V
Vincent G.
Rating: 5 out of 5
following a purchase from 27/08/2025
Very good, as ordered.
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Nikolaos S.
Rating: 5 out of 5
following a purchase from 21/08/2025
Excellent product. Excellent service.
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Thibaud R.
Rating: 5 out of 5
following a purchase from 18/08/2025
Very satisfied with my purchase, it perfectly meets my expectations. I have not yet been able to assess the waterproofness of the products.
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Xavier B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Great product
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F
François T.
Rating: 5 out of 5
following a purchase from 29/08/2025
Perfect
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M
Michel J.
Rating: 5 out of 5
following a purchase from 25/08/2025
Great to be able to order spare parts for repairs.
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Jean Marc G.
Rating: 5 out of 5
following a purchase from 21/07/2025
Perfect
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M
Michel B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Fast, efficient and compliant
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Nicolas L.
Rating: 5 out of 5
following a purchase from 03/06/2025
Nothing to report perfect
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Nathalie D.
Rating: 5 out of 5
following a purchase from 27/08/2025
Order delivered on time and equipment as expected
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C
Christophe B.
Rating: 5 out of 5
following a purchase from 06/05/2025
Product and service very satisfactory
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