Customer reviews of ZEROG Chamonix

9,7 /10

Based on 1 490 published reviews

5 1 365 92% 4 83 6% 3 28 2% 2 4 0% 1 10 1%

Summary of reviews

ZEROG Chamonix receives consistently positive notes on product quality and alignment with descriptions, with many mentions of items arriving quickly, well packaged, and meeting expectations. Customers highlight fast shipping, careful packaging, and reliable order preparation, describing the team as serious, attentive, and communicative from inquiry through delivery. The store is praised for helpful advice, competitive pricing, stock reliability, and top-notch customer service that facilitates easy returns and repeat visits. Overall experience is characterized by prompt delivery, clear communication, and satisfaction with the products and assistance received.

1 star review

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Mickael S.

Published on 06/07/2023 à 15h35 following a purchase from 04/06/2023

I am not satisfied with the product sent, I do not know if you had stock on the reference, I would have liked to have another experience than the disappointment on discovering the hat.

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Response from ZEROG Chamonix Published on 06/07/2023

Hello Mickael, Can you tell us more about your experience, as it's been a month since you received the hat and you haven't said anything to us. You have 30 days to return the products received, free of charge, if you are not satisfied or if there is a problem, we do not understand why wait until now to give us 1 star, rather than trying to solve the problem since you received the hat. Sincerely, Henrique

leonardo M.

Published on 18/04/2023 à 14h17 following a purchase from 10/04/2023

i bought a pair of 32 jones boots from season 21/22, for my surprised the pair was the demo boots, that was not advertised properly on the description. The lace are not great in great conditions. I think is fair to know in advance those details.
Not only that the pair had a cheaper price marked on the box, is reasonable that you have better prices locally, but many to many things together.
If i knew this things in advance i would not purchase this boots, but was the last pair.
not a great experience.

Response from ZEROG Chamonix Published on 20/04/2023

Hello ! I am sorry to read your dissatisfaction following your order. All products are checked before shipping, the products that are displayed in the store are checked even more, unfortunately, the pair of boots that you ordered seems to have escaped control. Indeed it was the last pair in stock, we made the choice to send it to you however the control of the irreproachable state of the boot was not made. We ask you to accept our apologies for this mistake. Have a nice day, Adrien (Team Zero G)

Acheteur Vérifié

Published on 24/10/2022 à 15h01 following a purchase from 15/10/2022

Hello, the size information for my splitboard bindings is not correct on your site. I received bindings that were too big. I had your service on the phone and they understood the error. However, today I received an e-mail telling me that there was no error (so nobody checked my claim because there was no error on my part).
I'm wasting time on this story when I had nothing to do with it. I'm now afraid that I won't be able to exchange them, knowing that you only have one size M model left in stock. I can't, as you suggest, spend another 640 to buy the right model while waiting to be reimbursed for the one I received in size L. Really not a pleasant experience.

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Acheteur Vérifié

Published on 24/02/2022 à 11h08 following a purchase from 31/01/2022

I have received my defective item, I have contacted support who have still not found a solution and are just trying to contact the manufacturer of the snowskate I received. It's been 2 or 3 weeks since I received my item... Here you go!

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Response from ZEROG Chamonix Published on 28/02/2022

Hi Lucas, now that we've found a resolution to the snowskate after-sales service, and our online sales and delivery service was as advertised, could you review your rating, if you're satisfied with our service of course. See you soon, Henrique

Acheteur Vérifié

Published on 21/05/2021 à 11h38 following a purchase from 10/05/2021

I called the store to have a specialist on the size of shoes I wanted to order and after receiving the shoes are too large no returns I have worn so above the advice given the price of shoes.

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Response from ZEROG Chamonix Published on 22/05/2021

Hello Franck, We try to advise all our customers as well as possible. If you tell us that you wear a size 41 and that you need a size 42, just try the shoes on at home, quietly, to see if they are too small or too big.
We also offer a free 30-day return policy on all items in new condition. If you've used them, it's normal that you can't return them, sorry. Next time, don't hesitate to wear them for a few hours at home before going out on the road. Sincerely, Henrique

Acheteur Vérifié

Published on 04/05/2021 à 16h37 following a purchase from 26/04/2021

I ordered 2 times by mistake, because I had received a message that the payment had not worked. I was charged 3 times!!! I immediately notified them by email (I couldn't reach them on the phone) and they didn't cancel the order.

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Response from ZEROG Chamonix Published on 05/05/2021

Hello Julien, we are very sorry, this is probably due to a bug at PayPal, we have made two refunds of PayPal payments refused. Your package is on its way, I hope you'll receive it soon. Sincerely, Zero G Chamonix

Acheteur Vérifié

Published on 28/10/2020 à 15h34 following a purchase from 02/10/2020

partial refund for a brand-new, unworn product

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Response from ZEROG Chamonix Published on 01/11/2020

Hello Marion, The partial refund you received for the jacket is due to the fact that you threw away the information labels.
We graciously granted you a partial refund, when we are not obliged to do so, because in the return conditions it is clearly stipulated that you need the jacket's information labels. If you were to receive a new jacket without labels you would not be satisfied with your purchase by saying that the jacket was not new, we would not be able to resell this jacket to someone else under these conditions.
When you buy a new product it always comes with explanation and information labels, if you try the jacket and you don't want to keep it don't throw away the information labels before returning the jacket to us. Sincerely, Henrique

Acheteur Vérifié

Published on 11/08/2020 à 12h48 following a purchase from 03/08/2020

Buying a carbon splitboard at 1500 euros in a simple box and delivered like that I find it unacceptable. and I called the store and the "commercial" tells me your board has been damaged that's an answer to that you need to hear.

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Response from ZEROG Chamonix Published on 11/08/2020

Hello Remy, Thank you for your opinion. I'd like to point out that we use reinforced double-wall cardboard specifically for packing snowboards, and have been doing so for several years. We never have any problems with deliveries.
If your board arrived damaged, please let us know at the store, so that we can deal with the carrier's insurance and find a solution to replace, repair or refund the board. Sincerely, Henrique

Acheteur Vérifié

Published on 03/06/2019 à 18h40 following a purchase from 27/05/2019

The only thing I wanted tomorrow was to have stickers from the brand of my purchase, i.e. picture, and I only got zero Gs, including identical ones.
If you can send me picture stickers, I'll order the pants right away.
Thanks Adrien

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Response from ZEROG Chamonix Published on 04/06/2019

Hello Adrien, Thank you for your message, unfortunately we don't have Picture stickers anymore, when we have them we always put them in the orders and we also put the one from the store, since you didn't specify that it was Picture stickers you wanted we did our best and we put stickers as requested.
On the other hand, you give us a mark of 1 because we weren't able to supply you with Picture stickers. We don't think that's right and unfair, given that you received your order in accordance with our commitments. Please reconsider your mark and next time we'll hopefully have Picture stickers to supply you with. Sincerely, Zero G

Acheteur Vérifié

Published on 10/05/2019 à 16h18 following a purchase from 01/05/2019

I haven't received my order yet :(

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Response from ZEROG Chamonix Published on 12/05/2019

Hello! I have checked the package, it was delivered on 11/5/19 to your home. I hope the bike suits you well. If not, don't hesitate to contact our team at [email protected]. Thank you very much! Tom