ZEROG Chamonix receives consistently positive notes on product quality and alignment with descriptions, with many mentions of items arriving quickly, well packaged, and meeting expectations. Customers highlight fast shipping, careful packaging, and reliable order preparation, describing the team as serious, attentive, and communicative from inquiry through delivery. The store is praised for helpful advice, competitive pricing, stock reliability, and top-notch customer service that facilitates easy returns and repeat visits. Overall experience is characterized by prompt delivery, clear communication, and satisfaction with the products and assistance received.
Good, reliable site Fast, careful shipping Only downside: I received a pair of Assos shorts that didn't match the color I ordered and didn't match the photo on the zero G site, but I won't hold it against you, just for information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
Good, fast delivery, bike well packed and protected. Only problem is that at a bike dealer, you get a free service!!!! Apparently there's no provision for that!
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Response from ZEROG Chamonix
Hello Dim, we do offer a free service after 60 km.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
All good, accurate and punctual hotline, they answered all my questions. Delivery on time, but the service is a bit expensive: it represented about 20% of the total cost.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
I called the store to have a specialist on the size of shoes I wanted to order and after receiving the shoes are too large no returns I have worn so above the advice given the price of shoes.
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Response from ZEROG Chamonix
Hello Franck, We try to advise all our customers as well as possible. If you tell us that you wear a size 41 and that you need a size 42, just try the shoes on at home, quietly, to see if they are too small or too big.
We also offer a free 30-day return policy on all items in new condition. If you've used them, it's normal that you can't return them, sorry. Next time, don't hesitate to wear them for a few hours at home before going out on the road. Sincerely, Henrique
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
Great specialized cans (I'm on the 3rd or 4th pair) but impossible to find in Paris ... and difficult to find on the internet ... Previous purchases in the UK and now available in France from Zéro G! One regret: delivery too expensive (and I didn't have the option on the site of having delivery in a relay point).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2021
The site is very good and the delivery fast. It's always very, very unpleasant to have to pay the customs fees. In this case 22.-. It would be ideal for me to know how much these charges will be so that I can decide on the delivery address (Switzerland or France).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2021
I ordered 2 times by mistake, because I had received a message that the payment had not worked. I was charged 3 times!!! I immediately notified them by email (I couldn't reach them on the phone) and they didn't cancel the order.
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Response from ZEROG Chamonix
Hello Julien, we are very sorry, this is probably due to a bug at PayPal, we have made two refunds of PayPal payments refused. Your package is on its way, I hope you'll receive it soon. Sincerely, Zero G Chamonix
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Not the right color but it doesn't matter! received quickly!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
The site is very accessible, delivery is on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2021
Received quickly in Spe packaging and responsive customer service. But the bike was delivered with a brake leak and they agreed to take care of the repair, but it took a month of waiting in Paris to get it repaired. Insufficient quality control? Because the leak appeared after 250m metres of riding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Reliable, efficient and very good advice?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2021
Fast ordering and delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2021
Jacket bought online on sale. Shipped quickly but rubbed in several places on receipt. Responsive customer service but no commercial gesture offered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
I liked the fact that they answered the phone when I called to inquire, just as they called me when I wrote an email to complain or to reinsegnement" The subject is that I sent the bindings (in a purchase of 900) without the box. On the phone I said I didn't want to waste cardboard, but talking to other people we all agree that it's all very cool, apart from making me buy a pack so I can have the bindings (the pack doesn't have a price reduction either) and send the bindings without the box. I have to keep them because at this price I'd better not damage them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Quite good, fast and efficient. Feedback when ordering would have been appreciated. But overall satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Missing: smartphone and tablet accounting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Everything went smoothly, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Nothing to complain about in terms of customer service or delivery times, one stain on the jacket but I was informed, so it's great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
VERY GOOD NAVIGATION, GOOD DELIVERY, VERY GOOD SERVICE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
Fast delivery, but the shop only put one of my two bindings in the box, so the second arrived the day after.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
I chose this site because of the promotions on the Picture brand. Despite an error on the available stock of the product I had bought online, I was called back very quickly to propose an alternative to my order. After exchanging SMS with the store, I was delivered quickly and was satisfied with the products delivered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Fast delivery and telephone advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Surf in good condition. The post was late but that has nothing to do with Zero G. Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2020
very good, just a problem with the payment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
The wrong size was ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2020
Delivery in Switzerland. I had to pay a fee at the reception. This has not happened to me with other mountain article sites.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Sounds great, but it's for a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
I am satisfied with my order and the package was delivered quickly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2020
partial refund for a brand-new, unworn product
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Response from ZEROG Chamonix
Hello Marion, The partial refund you received for the jacket is due to the fact that you threw away the information labels.
We graciously granted you a partial refund, when we are not obliged to do so, because in the return conditions it is clearly stipulated that you need the jacket's information labels. If you were to receive a new jacket without labels you would not be satisfied with your purchase by saying that the jacket was not new, we would not be able to resell this jacket to someone else under these conditions.
When you buy a new product it always comes with explanation and information labels, if you try the jacket and you don't want to keep it don't throw away the information labels before returning the jacket to us. Sincerely, Henrique
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2020
Easy to find, clear information. Nickel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2020
The product I received was exactly what I was looking for. Delivery was normal. So I have nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
good site, fast and reliable
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/07/2020
Love the Shop! excellent prices! I have bought split-board equipment from here and I love them!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2020
Buying a carbon splitboard at 1500 euros in a simple box and delivered like that I find it unacceptable. and I called the store and the "commercial" tells me your board has been damaged that's an answer to that you need to hear.
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Response from ZEROG Chamonix
Hello Remy, Thank you for your opinion. I'd like to point out that we use reinforced double-wall cardboard specifically for packing snowboards, and have been doing so for several years. We never have any problems with deliveries.
If your board arrived damaged, please let us know at the store, so that we can deal with the carrier's insurance and find a solution to replace, repair or refund the board. Sincerely, Henrique
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/06/2020
Great range of products on this site, easy to navigate and both French and English language available. Unfortunately one of the products I purchased was not actually in stock, which they refunded back to me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Fluidity to be improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Conforms, packaging a little light and flattened, the paint on the handle of the alugator light shovel fades when the handle is placed in the bucket.
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