Customer reviews of ZEROG Chamonix

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 490 published reviews
5 1 365 92% 4 83 6% 3 28 2% 2 4 0% 1 10 1%

Summary of reviews

ZEROG Chamonix receives consistently positive notes on product quality and alignment with descriptions, with many mentions of items arriving quickly, well packaged, and meeting expectations. Customers highlight fast shipping, careful packaging, and reliable order preparation, describing the team as serious, attentive, and communicative from inquiry through delivery. The store is praised for helpful advice, competitive pricing, stock reliability, and top-notch customer service that facilitates easy returns and repeat visits. Overall experience is characterized by prompt delivery, clear communication, and satisfaction with the products and assistance received.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
Fast, but I would have liked to receive the screws for the tesla bracket...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2020
All in efficiency, bravo
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/01/2020
Helpful
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Difficulties ordering via the site Items listed as available when not Delivery efficiency guaranteed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2020
Lack of personalized advice via web order
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/01/2020
The site is easy to navigate and your staff is very courteous. The shipments came on time with no problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
very good service, fast delivery. However, I regret the price of delivery when the price of the order exceeds 150 euros.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2019
Correct experience but I would have liked it to have been stipulated that the model ordered was an exhibition model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Super fast delivery! But a bit expensive. Would recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Nothing to report on the order, but the delivery by collissimo was a horror, after 72 hours of delay, I finally went to pick up the package at the sorting center where it had been stuck for 72 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
GOOD LEGIBILITY
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
The bike was sent quickly but a gear protection cover was missing. After several email exchanges promising to send me a spare part, I've had no response to my latest reminders...not encouraging when after-sales service is needed...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Correct delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Order delivered promptly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2019
board arrived on time, but with a nice cut on it. personally, if it doesn't change the quality of the board, I don't care. as for the rest, I'm testing it this afternoon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Plastic packaging opened and cardboard not too neat, otherwise product conforms and fast reception. Thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
Very fast delivery. Product conforms
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2019
Fast delivery but very light packaging. Cardboard very damaged and small chip on the nose of the board (no protection).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2019
Despite very good telephone advice, I was extremely surprised by the quality of the delivery of my purchases. The 2 items were only slipped into the delivery bag without any protection ... This same bag was delivered slightly damaged, but fortunately this did not affect the products. This same bag was delivered slightly damaged, but fortunately this did not affect the products. I expected all my purchases to be wrapped in protective transparent bags, then in a cardboard box a little more robust than this bag that was sent to me. And that you put a little communication from your store inside. Finally a much more upscale delivery for this type of purchase.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/10/2019
It was a very Good service and incredible fast shipment to little DK. Thanks it's not the last time I'll shop at your website!! ????
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2019
Nothing to report :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2019
Rass
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2019
I ordered the product with a 2 days delay and after 6 days no parcel but I hope that the product will be at its best.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2019
Great web/phone advice from the seller, received the board in perfect condition in 2 days. ZeroG is 20/20!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2019
All ok!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2019
Lack of clarity in the basket about delivery costs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2019
Price sold out but identical for several months
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2019
The only thing I wanted tomorrow was to have stickers from the brand of my purchase, i.e. picture, and I only got zero Gs, including identical ones.
If you can send me picture stickers, I'll order the pants right away.
Thanks Adrien
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Response from ZEROG Chamonix
Hello Adrien, Thank you for your message, unfortunately we don't have Picture stickers anymore, when we have them we always put them in the orders and we also put the one from the store, since you didn't specify that it was Picture stickers you wanted we did our best and we put stickers as requested.
On the other hand, you give us a mark of 1 because we weren't able to supply you with Picture stickers. We don't think that's right and unfair, given that you received your order in accordance with our commitments. Please reconsider your mark and next time we'll hopefully have Picture stickers to supply you with. Sincerely, Zero G
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/05/2019
Creation of a difficult email account invalidated by creation of an account via social networks
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Response from ZEROG Chamonix
Hello Céline, sorry for the problems encountered when placing your order. On the other hand, your order was dispatched on time and delivered as advertised, so we don't understand why you're giving a poor rating if the service was provided as advertised. Please reconsider your rating if you're satisfied with the ordering and delivery service. Sincerely, Henrique
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2019
I haven't received my order yet :(
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Response from ZEROG Chamonix
Hello! I have checked the package, it was delivered on 11/5/19 to your home. I hope the bike suits you well. If not, don't hesitate to contact our team at [email protected]. Thank you very much! Tom
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/04/2019
Buena relación calidad precio
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2019
Very happy with my Zero G order and the way it was handled by the store. Perhaps the website should offer more international delivery options, as I live in Switzerland and am still waiting for delivery a week after placing my order.... I think there should be an alternative to Collisimo for delivery to Switzerland...
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Response from ZEROG Chamonix
Hello Nicolas, Thank you for your opinion, unfortunately the delivery time does not depend on Colissimo but on the Swiss customs who control the customs clearance of the parcel. And if customs want to block the parcel for no reason, they can do so, unfortunately. I'd also like to point out that we offer Express delivery by Chronopost, in 1 day for Switzerland, but customs clearance still depends on the Swiss customs service, so delays can also happen. Thanks and see you soon, Zero G
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
Product conforms fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2019
The product I had bought was no longer in stock. I was offered another article, I agreed but they hadn't seen my e-mail. This cost me a week to complete my order. On the other hand, the product was delivered without any problem and as described.
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Response from ZEROG Chamonix
Hello Guillaume, Thank you for your review, and sorry again for the delay in delivery. See you soon, Zero G
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2018
??? nickel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2019
Fast shipping. Great!
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