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C
Rating: 2 out of 5
I ordered a Size 41 in boots on the site and they sent me a 40 2/3 telling me I still had to try them on... Too bad, but I got my money back quickly.
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Customer reviews of ZEROG Chamonix
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 490 published reviews
Summary of reviews
ZEROG Chamonix receives consistently positive notes on product quality and alignment with descriptions, with many mentions of items arriving quickly, well packaged, and meeting expectations. Customers highlight fast shipping, careful packaging, and reliable order preparation, describing the team as serious, attentive, and communicative from inquiry through delivery. The store is praised for helpful advice, competitive pricing, stock reliability, and top-notch customer service that facilitates easy returns and repeat visits. Overall experience is characterized by prompt delivery, clear communication, and satisfaction with the products and assistance received.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 2 out of 5
Delivery not worth 90, after 2 days of delay and a passage of the deliveryman without the parcel inside the truck, I had to go to seek the bicycle with the depot not to await a delivery which would not come because "the parcel is too large for the van". The bicycle is absolutely not regulated well, the derailleur and the brakes are to be regulated, too bad when one passes by a store which is supposed to do it! Apart from that my Specialized diverge is with the top, once regulated of course.
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Response from ZEROG Chamonix
Thank you for your Mathis, and sorry for the problem with the transport of the bike, it's a shame you didn't tell us so that we could solve the problem with Chronopost. In any case we are at your disposal if you want to talk to us directly. Bonne route, Henrique
M
Rating: 1 out of 5
I am not satisfied with the product sent, I do not know if you had stock on the reference, I would have liked to have another experience than the disappointment on discovering the hat.
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Response from ZEROG Chamonix
Hello Mickael, Can you tell us more about your experience, as it's been a month since you received the hat and you haven't said anything to us. You have 30 days to return the products received, free of charge, if you are not satisfied or if there is a problem, we do not understand why wait until now to give us 1 star, rather than trying to solve the problem since you received the hat. Sincerely, Henrique
L
Rating: 1 out of 5
i bought a pair of 32 jones boots from season 21/22, for my surprised the pair was the demo boots, that was not advertised properly on the description. The lace are not great in great conditions. I think is fair to know in advance those details.
Not only that the pair had a cheaper price marked on the box, is reasonable that you have better prices locally, but many to many things together.
If i knew this things in advance i would not purchase this boots, but was the last pair.
not a great experience.
Not only that the pair had a cheaper price marked on the box, is reasonable that you have better prices locally, but many to many things together.
If i knew this things in advance i would not purchase this boots, but was the last pair.
not a great experience.
Response from ZEROG Chamonix
Hello ! I am sorry to read your dissatisfaction following your order. All products are checked before shipping, the products that are displayed in the store are checked even more, unfortunately, the pair of boots that you ordered seems to have escaped control. Indeed it was the last pair in stock, we made the choice to send it to you however the control of the irreproachable state of the boot was not made. We ask you to accept our apologies for this mistake. Have a nice day, Adrien (Team Zero G)
A
Rating: 3 out of 5
I paid French vat and Swiss vat. On other sites, the French vat is deducted. Too bad
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A
Rating: 2 out of 5
The wrong saddle was almost delivered, if I hadn't checked the order form. On the other hand, the customer contact with chamonix was good, they were able to correct the order. Colissimo, nil, they delivered the next evening when they were supposed to deliver the day before, a day off for nothing, who pays?
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Response from ZEROG Chamonix
Hello Patrick, Thank you for your review, but I don't understand why you give us a rating of 2 out of 5. You ordered the saddle size 155 and we were able to exchange it for the 143 you wanted, the same day you ordered. You ordered on 20/12/2022 at 10:19, the package left the same day at 11:50 and delivered on 22/12/2022 or 48 hours after your order, well within the time promised on our site and by colissimo. So I do not understand your comment if we and colissimo have done everything within the time announced, and we have corrected the error made when ordering? Please reconsider your rating. Sincerely, Henrique
A
Rating: 1 out of 5
Hello, the size information for my splitboard bindings is not correct on your site. I received bindings that were too big. I had your service on the phone and they understood the error. However, today I received an e-mail telling me that there was no error (so nobody checked my claim because there was no error on my part).
I'm wasting time on this story when I had nothing to do with it. I'm now afraid that I won't be able to exchange them, knowing that you only have one size M model left in stock. I can't, as you suggest, spend another 640 to buy the right model while waiting to be reimbursed for the one I received in size L. Really not a pleasant experience.
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I'm wasting time on this story when I had nothing to do with it. I'm now afraid that I won't be able to exchange them, knowing that you only have one size M model left in stock. I can't, as you suggest, spend another 640 to buy the right model while waiting to be reimbursed for the one I received in size L. Really not a pleasant experience.
A
Rating: 3 out of 5
Difficulty navigating and finding products
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A
Rating: 3 out of 5
Very good reception despite very expensive shipping costs. I couldn't find this product anywhere else, so that's why I fell for it.
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A
Rating: 3 out of 5
Very light packaging for a snowboard (1 layer cardboard??) and appearance defect on the board. Good recovery on the after-sales side, but a pity for the 1st printing, the admin. and the time wasted.
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A
Rating: 1 out of 5
I have received my defective item, I have contacted support who have still not found a solution and are just trying to contact the manufacturer of the snowskate I received. It's been 2 or 3 weeks since I received my item... Here you go!
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Response from ZEROG Chamonix
Hi Lucas, now that we've found a resolution to the snowskate after-sales service, and our online sales and delivery service was as advertised, could you review your rating, if you're satisfied with our service of course. See you soon, Henrique
A
Rating: 3 out of 5
Disappointed by the product the quality is forgotten
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A
Rating: 3 out of 5
shipment, fast, well packed, nothing to complain about, on the other hand the preparation of the bike needs to be greatly improved, for example my 12v Schimano derailleur needed to be completely adjusted, fortunately I know the different points to adjust, which is not the case for everyone, I was able to make it perfectly operational, the same for the fork and shock absorber, we're talking about a 7000 turbo levo, these procedures deserve your full attention Cordially
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A
Rating: 3 out of 5
Nothing to complain about in terms of responsiveness and the quality of the packaging... The rating of 3/5 is linked to the fact that I forgot the pedals on the bike I bought... I've tried to contact online help, but to no avail so far.
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A
Rating: 1 out of 5
I called the store to have a specialist on the size of shoes I wanted to order and after receiving the shoes are too large no returns I have worn so above the advice given the price of shoes.
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Response from ZEROG Chamonix
Hello Franck, We try to advise all our customers as well as possible. If you tell us that you wear a size 41 and that you need a size 42, just try the shoes on at home, quietly, to see if they are too small or too big.
We also offer a free 30-day return policy on all items in new condition. If you've used them, it's normal that you can't return them, sorry. Next time, don't hesitate to wear them for a few hours at home before going out on the road. Sincerely, Henrique
We also offer a free 30-day return policy on all items in new condition. If you've used them, it's normal that you can't return them, sorry. Next time, don't hesitate to wear them for a few hours at home before going out on the road. Sincerely, Henrique
A
Rating: 3 out of 5
The site is very good and the delivery fast. It's always very, very unpleasant to have to pay the customs fees. In this case 22.-. It would be ideal for me to know how much these charges will be so that I can decide on the delivery address (Switzerland or France).
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A
Rating: 1 out of 5
I ordered 2 times by mistake, because I had received a message that the payment had not worked. I was charged 3 times!!! I immediately notified them by email (I couldn't reach them on the phone) and they didn't cancel the order.
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Response from ZEROG Chamonix
Hello Julien, we are very sorry, this is probably due to a bug at PayPal, we have made two refunds of PayPal payments refused. Your package is on its way, I hope you'll receive it soon. Sincerely, Zero G Chamonix
A
Rating: 3 out of 5
Received quickly in Spe packaging and responsive customer service. But the bike was delivered with a brake leak and they agreed to take care of the repair, but it took a month of waiting in Paris to get it repaired. Insufficient quality control? Because the leak appeared after 250m metres of riding.
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A
Rating: 3 out of 5
Fast ordering and delivery.
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A
Rating: 3 out of 5
Jacket bought online on sale. Shipped quickly but rubbed in several places on receipt. Responsive customer service but no commercial gesture offered.
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A
Rating: 3 out of 5
I liked the fact that they answered the phone when I called to inquire, just as they called me when I wrote an email to complain or to reinsegnement" The subject is that I sent the bindings (in a purchase of 900) without the box. On the phone I said I didn't want to waste cardboard, but talking to other people we all agree that it's all very cool, apart from making me buy a pack so I can have the bindings (the pack doesn't have a price reduction either) and send the bindings without the box. I have to keep them because at this price I'd better not damage them.
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A
Rating: 3 out of 5
Fast delivery, but the shop only put one of my two bindings in the box, so the second arrived the day after.
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A
Rating: 3 out of 5
I chose this site because of the promotions on the Picture brand. Despite an error on the available stock of the product I had bought online, I was called back very quickly to propose an alternative to my order. After exchanging SMS with the store, I was delivered quickly and was satisfied with the products delivered.
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A
Rating: 3 out of 5
The wrong size was ordered
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A
Rating: 3 out of 5
Delivery in Switzerland. I had to pay a fee at the reception. This has not happened to me with other mountain article sites.
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A
Rating: 1 out of 5
partial refund for a brand-new, unworn product
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Response from ZEROG Chamonix
Hello Marion, The partial refund you received for the jacket is due to the fact that you threw away the information labels.
We graciously granted you a partial refund, when we are not obliged to do so, because in the return conditions it is clearly stipulated that you need the jacket's information labels. If you were to receive a new jacket without labels you would not be satisfied with your purchase by saying that the jacket was not new, we would not be able to resell this jacket to someone else under these conditions.
When you buy a new product it always comes with explanation and information labels, if you try the jacket and you don't want to keep it don't throw away the information labels before returning the jacket to us. Sincerely, Henrique
We graciously granted you a partial refund, when we are not obliged to do so, because in the return conditions it is clearly stipulated that you need the jacket's information labels. If you were to receive a new jacket without labels you would not be satisfied with your purchase by saying that the jacket was not new, we would not be able to resell this jacket to someone else under these conditions.
When you buy a new product it always comes with explanation and information labels, if you try the jacket and you don't want to keep it don't throw away the information labels before returning the jacket to us. Sincerely, Henrique
A
Rating: 1 out of 5
Buying a carbon splitboard at 1500 euros in a simple box and delivered like that I find it unacceptable. and I called the store and the "commercial" tells me your board has been damaged that's an answer to that you need to hear.
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Response from ZEROG Chamonix
Hello Remy, Thank you for your opinion. I'd like to point out that we use reinforced double-wall cardboard specifically for packing snowboards, and have been doing so for several years. We never have any problems with deliveries.
If your board arrived damaged, please let us know at the store, so that we can deal with the carrier's insurance and find a solution to replace, repair or refund the board. Sincerely, Henrique
If your board arrived damaged, please let us know at the store, so that we can deal with the carrier's insurance and find a solution to replace, repair or refund the board. Sincerely, Henrique
A
Rating: 3 out of 5
Fast, but I would have liked to receive the screws for the tesla bracket...
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A
Rating: 3 out of 5
Difficulties ordering via the site Items listed as available when not Delivery efficiency guaranteed
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A
Rating: 3 out of 5
Lack of personalized advice via web order
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A
Rating: 3 out of 5
Correct experience but I would have liked it to have been stipulated that the model ordered was an exhibition model.
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A
Rating: 3 out of 5
The bike was sent quickly but a gear protection cover was missing. After several email exchanges promising to send me a spare part, I've had no response to my latest reminders...not encouraging when after-sales service is needed...
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A
Rating: 3 out of 5
board arrived on time, but with a nice cut on it. personally, if it doesn't change the quality of the board, I don't care. as for the rest, I'm testing it this afternoon.
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Rating: 3 out of 5
Fast delivery but very light packaging. Cardboard very damaged and small chip on the nose of the board (no protection).
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A
Rating: 3 out of 5
I ordered the product with a 2 days delay and after 6 days no parcel but I hope that the product will be at its best.
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Rating: 3 out of 5
Price sold out but identical for several months
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Rating: 1 out of 5
The only thing I wanted tomorrow was to have stickers from the brand of my purchase, i.e. picture, and I only got zero Gs, including identical ones.
If you can send me picture stickers, I'll order the pants right away.
Thanks Adrien
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If you can send me picture stickers, I'll order the pants right away.
Thanks Adrien
Response from ZEROG Chamonix
Hello Adrien, Thank you for your message, unfortunately we don't have Picture stickers anymore, when we have them we always put them in the orders and we also put the one from the store, since you didn't specify that it was Picture stickers you wanted we did our best and we put stickers as requested.
On the other hand, you give us a mark of 1 because we weren't able to supply you with Picture stickers. We don't think that's right and unfair, given that you received your order in accordance with our commitments. Please reconsider your mark and next time we'll hopefully have Picture stickers to supply you with. Sincerely, Zero G
On the other hand, you give us a mark of 1 because we weren't able to supply you with Picture stickers. We don't think that's right and unfair, given that you received your order in accordance with our commitments. Please reconsider your mark and next time we'll hopefully have Picture stickers to supply you with. Sincerely, Zero G
A
Rating: 2 out of 5
Creation of a difficult email account invalidated by creation of an account via social networks
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Response from ZEROG Chamonix
Hello Céline, sorry for the problems encountered when placing your order. On the other hand, your order was dispatched on time and delivered as advertised, so we don't understand why you're giving a poor rating if the service was provided as advertised. Please reconsider your rating if you're satisfied with the ordering and delivery service. Sincerely, Henrique
A
Rating: 1 out of 5
I haven't received my order yet :(
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Response from ZEROG Chamonix
Hello! I have checked the package, it was delivered on 11/5/19 to your home. I hope the bike suits you well. If not, don't hesitate to contact our team at [email protected]. Thank you very much! Tom
A
Rating: 3 out of 5
Very happy with my Zero G order and the way it was handled by the store. Perhaps the website should offer more international delivery options, as I live in Switzerland and am still waiting for delivery a week after placing my order.... I think there should be an alternative to Collisimo for delivery to Switzerland...
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Response from ZEROG Chamonix
Hello Nicolas, Thank you for your opinion, unfortunately the delivery time does not depend on Colissimo but on the Swiss customs who control the customs clearance of the parcel. And if customs want to block the parcel for no reason, they can do so, unfortunately. I'd also like to point out that we offer Express delivery by Chronopost, in 1 day for Switzerland, but customs clearance still depends on the Swiss customs service, so delays can also happen. Thanks and see you soon, Zero G