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A
Rating: 4 out of 5
Not the right color but it doesn't matter! received quickly!
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Customer reviews of ZEROG Chamonix
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 490 published reviews
Summary of reviews
ZEROG Chamonix receives consistently positive notes on product quality and alignment with descriptions, with many mentions of items arriving quickly, well packaged, and meeting expectations. Customers highlight fast shipping, careful packaging, and reliable order preparation, describing the team as serious, attentive, and communicative from inquiry through delivery. The store is praised for helpful advice, competitive pricing, stock reliability, and top-notch customer service that facilitates easy returns and repeat visits. Overall experience is characterized by prompt delivery, clear communication, and satisfaction with the products and assistance received.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
The site is very accessible, delivery is on time
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A
Rating: 4 out of 5
Reliable, efficient and very good advice?
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A
Rating: 4 out of 5
Quite good, fast and efficient. Feedback when ordering would have been appreciated. But overall satisfied.
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A
Rating: 4 out of 5
Missing: smartphone and tablet accounting
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A
Rating: 4 out of 5
Everything went smoothly, fast delivery.
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A
Rating: 4 out of 5
Nothing to complain about in terms of customer service or delivery times, one stain on the jacket but I was informed, so it's great.
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A
Rating: 4 out of 5
VERY GOOD NAVIGATION, GOOD DELIVERY, VERY GOOD SERVICE
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A
Rating: 4 out of 5
Fast delivery and telephone advice
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A
Rating: 4 out of 5
Surf in good condition. The post was late but that has nothing to do with Zero G. Thank you very much!
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A
Rating: 4 out of 5
very good, just a problem with the payment.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Sounds great, but it's for a gift.
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A
Rating: 4 out of 5
I am satisfied with my order and the package was delivered quickly.
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A
Rating: 1 out of 5
partial refund for a brand-new, unworn product
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Response from ZEROG Chamonix
Hello Marion, The partial refund you received for the jacket is due to the fact that you threw away the information labels.
We graciously granted you a partial refund, when we are not obliged to do so, because in the return conditions it is clearly stipulated that you need the jacket's information labels. If you were to receive a new jacket without labels you would not be satisfied with your purchase by saying that the jacket was not new, we would not be able to resell this jacket to someone else under these conditions.
When you buy a new product it always comes with explanation and information labels, if you try the jacket and you don't want to keep it don't throw away the information labels before returning the jacket to us. Sincerely, Henrique
We graciously granted you a partial refund, when we are not obliged to do so, because in the return conditions it is clearly stipulated that you need the jacket's information labels. If you were to receive a new jacket without labels you would not be satisfied with your purchase by saying that the jacket was not new, we would not be able to resell this jacket to someone else under these conditions.
When you buy a new product it always comes with explanation and information labels, if you try the jacket and you don't want to keep it don't throw away the information labels before returning the jacket to us. Sincerely, Henrique
A
Rating: 4 out of 5
Easy to find, clear information. Nickel
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A
Rating: 4 out of 5
The product I received was exactly what I was looking for. Delivery was normal. So I have nothing to complain about.
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A
Rating: 4 out of 5
good site, fast and reliable
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V
Rating: 4 out of 5
Love the Shop! excellent prices! I have bought split-board equipment from here and I love them!
A
Rating: 1 out of 5
Buying a carbon splitboard at 1500 euros in a simple box and delivered like that I find it unacceptable. and I called the store and the "commercial" tells me your board has been damaged that's an answer to that you need to hear.
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Response from ZEROG Chamonix
Hello Remy, Thank you for your opinion. I'd like to point out that we use reinforced double-wall cardboard specifically for packing snowboards, and have been doing so for several years. We never have any problems with deliveries.
If your board arrived damaged, please let us know at the store, so that we can deal with the carrier's insurance and find a solution to replace, repair or refund the board. Sincerely, Henrique
If your board arrived damaged, please let us know at the store, so that we can deal with the carrier's insurance and find a solution to replace, repair or refund the board. Sincerely, Henrique
V
Rating: 4 out of 5
Great range of products on this site, easy to navigate and both French and English language available. Unfortunately one of the products I purchased was not actually in stock, which they refunded back to me
A
Rating: 4 out of 5
Fluidity to be improved
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A
Rating: 4 out of 5
Conforms, packaging a little light and flattened, the paint on the handle of the alugator light shovel fades when the handle is placed in the bucket.
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A
Rating: 4 out of 5
All in efficiency, bravo
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V
Rating: 4 out of 5
Helpful
A
Rating: 4 out of 5
Very good
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V
Rating: 4 out of 5
The site is easy to navigate and your staff is very courteous. The shipments came on time with no problems.
A
Rating: 4 out of 5
very good service, fast delivery. However, I regret the price of delivery when the price of the order exceeds 150 euros.
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Rating: 4 out of 5
Super fast delivery! But a bit expensive. Would recommend.
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A
Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Nothing to report on the order, but the delivery by collissimo was a horror, after 72 hours of delay, I finally went to pick up the package at the sorting center where it had been stuck for 72 hours.
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A
Rating: 4 out of 5
GOOD LEGIBILITY
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A
Rating: 4 out of 5
Correct delivery time.
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A
Rating: 4 out of 5
Order delivered promptly.
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A
Rating: 4 out of 5
Plastic packaging opened and cardboard not too neat, otherwise product conforms and fast reception. Thank you very much
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Rating: 4 out of 5
Very fast delivery. Product conforms
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Rating: 4 out of 5
......
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Rating: 4 out of 5
Despite very good telephone advice, I was extremely surprised by the quality of the delivery of my purchases. The 2 items were only slipped into the delivery bag without any protection ... This same bag was delivered slightly damaged, but fortunately this did not affect the products. This same bag was delivered slightly damaged, but fortunately this did not affect the products. I expected all my purchases to be wrapped in protective transparent bags, then in a cardboard box a little more robust than this bag that was sent to me. And that you put a little communication from your store inside. Finally a much more upscale delivery for this type of purchase.
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V
Rating: 4 out of 5
It was a very Good service and incredible fast shipment to little DK. Thanks it's not the last time I'll shop at your website!! ????