Customer reviews of ZEROG Chamonix

9,7 /10

Based on 1 490 published reviews

5 1 365 92% 4 83 6% 3 28 2% 2 4 0% 1 10 1%

Summary of reviews

ZEROG Chamonix receives consistently positive notes on product quality and alignment with descriptions, with many mentions of items arriving quickly, well packaged, and meeting expectations. Customers highlight fast shipping, careful packaging, and reliable order preparation, describing the team as serious, attentive, and communicative from inquiry through delivery. The store is praised for helpful advice, competitive pricing, stock reliability, and top-notch customer service that facilitates easy returns and repeat visits. Overall experience is characterized by prompt delivery, clear communication, and satisfaction with the products and assistance received.

2 star reviews

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Camille J.

Published on 26/12/2024 à 11h42 following a purchase from 01/12/2024

I ordered a Size 41 in boots on the site and they sent me a 40 2/3 telling me I still had to try them on... Too bad, but I got my money back quickly.

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Mathis R.

Published on 13/07/2023 à 20h56 following a purchase from 09/06/2023

Delivery not worth 90, after 2 days of delay and a passage of the deliveryman without the parcel inside the truck, I had to go to seek the bicycle with the depot not to await a delivery which would not come because "the parcel is too large for the van". The bicycle is absolutely not regulated well, the derailleur and the brakes are to be regulated, too bad when one passes by a store which is supposed to do it! Apart from that my Specialized diverge is with the top, once regulated of course.

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Response from ZEROG Chamonix Published on 14/07/2023

Thank you for your Mathis, and sorry for the problem with the transport of the bike, it's a shame you didn't tell us so that we could solve the problem with Chronopost. In any case we are at your disposal if you want to talk to us directly. Bonne route, Henrique

Acheteur Vérifié

Published on 27/12/2022 à 18h09 following a purchase from 20/12/2022

The wrong saddle was almost delivered, if I hadn't checked the order form. On the other hand, the customer contact with chamonix was good, they were able to correct the order. Colissimo, nil, they delivered the next evening when they were supposed to deliver the day before, a day off for nothing, who pays?

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Response from ZEROG Chamonix Published on 27/12/2022

Hello Patrick, Thank you for your review, but I don't understand why you give us a rating of 2 out of 5. You ordered the saddle size 155 and we were able to exchange it for the 143 you wanted, the same day you ordered. You ordered on 20/12/2022 at 10:19, the package left the same day at 11:50 and delivered on 22/12/2022 or 48 hours after your order, well within the time promised on our site and by colissimo. So I do not understand your comment if we and colissimo have done everything within the time announced, and we have corrected the error made when ordering? Please reconsider your rating. Sincerely, Henrique

Acheteur Vérifié

Published on 24/05/2019 à 17h59 following a purchase from 08/05/2019

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Response from ZEROG Chamonix Published on 24/05/2019

Hello Céline, sorry for the problems encountered when placing your order. On the other hand, your order was dispatched on time and delivered as advertised, so we don't understand why you're giving a poor rating if the service was provided as advertised. Please reconsider your rating if you're satisfied with the ordering and delivery service. Sincerely, Henrique