Customer reviews of Zoanthus.fr

"Mediocre delivery: plant arrived out of its pot and damaged. For the price, I expected the packaging to secure the plant better. Very disappointing."

It would be nice to be able to insert a delivery window with DPD!

Especially with a medication where every hour counts, it is important to ensure fast shipping; unfortunately, it arrived over 1 week later than described.

In positive terms, the product matches what was advertised on the website. They sent it quickly, fast without delays. The information and communication are excellent. In negative terms, the packaging is the product's own box, which makes it easier to get damaged. In one of the glasses, there was a drop of water, as if they had tested the operation before sending it, that's great but if that's the case, they should inform about it. One of the glasses was poorly tightened, loose, and when turning on and operating the equipment, the water started to spill out forcefully staining everything, they should put some paper informing to check the glasses in case they moved during transport or while testing the mechanism and are not properly adjusted. One of the small blue pieces that secure the tubes to the glasses was missing, looking in the box, it appeared loose among the cardboard at the bottom. Other than that, very happy with everything, very good quality-price ratio and attention in general, if it weren't for those small details, they deserve 5 stars. Very happy. I would buy again on this online page, company. Thank you very much for everything.

Good

satisfied

Ra

Good product, fast and compliant delivery

I would like all the instructions in Spanish.

The new reverse osmosis membrane is at 7 ppm output while the one I replaced was at 4 ppm at the end of its life. All the membranes I've used for 30 years came out, new, at 1 ppm

I received the broken UV lamp, I sent an email and did not receive a response. Terrible customer service, do not buy anything.

No return voucher when the purchased items are not suitable. The shipping and return costs are therefore more expensive than the purchased products...

Perfect. Thank you for the very short delay between order and delivery

Fast delivery, anti-silicate resin placed in the filter, too early to see the result on the diatoms

Package not received today No news despite the email regarding my order

Hello, Beyond the quality of the products, I rate the service moderately because the delivery location was changed and dropped off in a place much further than expected. Regards

The BT 400 - AQUAVIE pump that I ordered is too noisy and I request an exchange for another model.

Everything was perfect, very fast and careful delivery but the cleaner ordered arrived with a crack on the body but for now it doesn't hinder the operation

Non-compliant product, unpacked product upon receipt and in poor condition

5 stars

I ordered a bucket of Fauna Marin salt of 25 kg. Despite the packaging, it arrived broken. I had specifically ordered on the zoanthus site to have this bucket to store my salt.

Fast shipping, well-packaged parcel. Sent by DPD which is generally a good carrier. Small downside this time. While I was waiting for the delivery at home as planned, DPD left the package in one of the most remote points of the city. Too bad, otherwise it would have been perfect.

Package delivered,

I received my order but I wished to cancel a product which could not be done. I have to ship it back on my own expense.

I will never order poor service again

Very good

missing the magnet as with every order

Well received good delivery

Perfect

Fast service

A delay of a month and a half to receive a package I find that pathetic

Delivery time a bit long

Too early to give an opinion

Thank you

Fast delivery

Shipping times not in line and product arrived damaged.

Very good

No complaints, items came exactly as I ordered them. I thougnt it would be faster as it's a EU country and I am in Sweden (hence the 4 stars instead of 5) but overall satisfied and will buy again from here if I don't urgently need items to be here in a hurry.

Disappointed for the second time by zoanthus, 15 days late on my order. We try to reach them during opening hours but no one answers, and the responses by email are not very convincing when we ask for an explanation and a follow-up on the problem.... no feedback....

I received my package 5 days late