Customer reviews of Zoanthus.fr

9,7 /10

Based on 14 233 published reviews

5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 2, 3 and 4 stars

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Florence M.

Published on 24/04/2023 à 15h57 following a purchase from 16/04/2023

Plenty of choice for aquarists, at attractive prices. Too bad for some out-of-stock items...

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claude H.

Published on 24/04/2023 à 08h58 following a purchase from 14/04/2023

Received my order in perfect condition

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Pierre M.

Published on 19/04/2023 à 15h50 following a purchase from 17/03/2023

Very fast delivery

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gael B.

Published on 16/04/2023 à 19h11 following a purchase from 02/04/2023

Delivery by Mondial Relay not top-notch and therefore unreliable in terms of delivery times Too bad When it comes to the site and the speed of delivery, nothing to complain about.

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Frédéric B.

Published on 14/04/2023 à 16h53 following a purchase from 03/04/2023

Shipment conforms, we'll have to see how the parcels are strengthened, because those brutes at the post office don't spare the parcels. But apart from that, perfect as usual.

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Christine B.

Published on 09/04/2023 à 15h23 following a purchase from 04/04/2023

Fast delivery

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Mickaël B.

Published on 27/03/2023 à 16h22 following a purchase from 22/03/2023

Too disappointed with my 2 roots I will not order again

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Response from Zoanthus.fr Published on 28/03/2023

Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.

Frédéric C.

Published on 24/03/2023 à 17h50 following a purchase from 18/03/2023

Good follow-up and on-time delivery.

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Dominique G.

Published on 21/03/2023 à 11h22 following a purchase from 15/03/2023

R.A.S

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Dominique T.

Published on 20/03/2023 à 17h34 following a purchase from 07/03/2023

The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?

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Michel V.

Published on 18/03/2023 à 13h32 following a purchase from 09/03/2023

Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress

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Response from Zoanthus.fr Published on 18/03/2023

Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.

Fabrice D.

Published on 11/03/2023 à 20h56 following a purchase from 06/03/2023

Super fast shipping. Just a shame that the ph buffer for calibrating the ph tester is not included.

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Dominique S.

Published on 10/03/2023 à 16h15 following a purchase from 06/03/2023

Expensive shipping costs

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Matthieu D.

Published on 28/02/2023 à 20h39 following a purchase from 11/02/2023

The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.

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patrick C.

Published on 25/02/2023 à 14h49 following a purchase from 19/02/2023

Correct website perfect delivery I recommend

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Marie Christine V.

Published on 17/02/2023 à 12h13 following a purchase from 10/02/2023

Good reactivity respected deadlines small Gift candy it makes pleasure

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Jean-Marie E.

Published on 15/02/2023 à 08h10 following a purchase from 08/02/2023

very well.

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Pierre H.

Published on 13/02/2023 à 17h26 following a purchase from 05/02/2023

Nothing to say except delivery was disappointing, 1 week to get a planarian trap and the receptionist had trouble finding it.

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aline R.

Published on 12/02/2023 à 18h46 following a purchase from 03/02/2023

I received the product, I found the delivery time a little long.

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Takahiro U.

Published on 10/02/2023 à 16h25 following a purchase from 05/02/2023

Very good.

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Christophe P.

Published on 05/02/2023 à 13h47 following a purchase from 27/01/2023

Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois

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bruno J.

Published on 30/01/2023 à 16h10 following a purchase from 25/01/2023

very good site with fast delivery

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Damien S.

Published on 28/01/2023 à 15h03 following a purchase from 19/01/2023

Nothing to complain about order always top notch

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Sébastien L.

Published on 23/01/2023 à 21h35 following a purchase from 08/01/2023

Delay in delivery due to waiting for restocking when everything was available at the time of ordering.

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thierry G.

Published on 22/01/2023 à 17h36 following a purchase from 14/01/2023

Delivery on time, product compliant

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BRIAU P.

Published on 21/01/2023 à 16h36 following a purchase from 16/01/2023

No response to my phone call about a triton product

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Takahiro U.

Published on 20/01/2023 à 18h11 following a purchase from 15/01/2023

The plastic cap of the prodiut was broken. Two lunatics were arrested like that.

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Xavier L.

Published on 14/01/2023 à 17h50 following a purchase from 09/01/2023

Apparently effective!

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christophe R.

Published on 09/01/2023 à 19h35 following a purchase from 04/01/2023

Good as usual

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Maeva J.

Published on 09/01/2023 à 03h44 following a purchase from 01/01/2023

Order received in the time indicated, RAS, product conforms. Satisfied with my order!

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Bernard O.

Published on 08/01/2023 à 10h08 following a purchase from 01/01/2023

Fast delivery, but few products in stock, so orders are limited.

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Raphaelle L.

Published on 07/01/2023 à 18h17 following a purchase from 29/12/2022

Very fast delivery, clean package and the site is very detailed.

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Florian D.

Published on 28/12/2022 à 18h40 following a purchase from 06/12/2022

Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order).
I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock.
The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store.
It's a pity, because I've already ordered from Zoanthus several times without any problems.
However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.

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Michael D.

Published on 28/12/2022 à 03h01 following a purchase from 21/12/2022

....

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Kevin D.

Published on 25/12/2022 à 14h34 following a purchase from 20/12/2022

At the top

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Anthony M.

Published on 25/12/2022 à 01h03 following a purchase from 20/12/2022

Super site

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Nicolas L.

Published on 23/12/2022 à 19h24 following a purchase from 16/12/2022

Fast delivery but I was not informed of any changes in my order.

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Vincent D.

Published on 19/12/2022 à 17h05 following a purchase from 06/12/2022

I'm withdrawing one star, as several attempts to call me have gone unanswered for the follow-up of my order.

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olivier A.

Published on 19/12/2022 à 12h41 following a purchase from 14/12/2022

Fast and as ordered

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Jonathan M.

Published on 17/12/2022 à 17h18 following a purchase from 04/12/2022

Order management problem

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