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A
Rating: 4 out of 5
Clear website. Products sent quickly, well packaged.
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 234 published reviews
Summary of reviews
The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
For a 1st order I am very satisfied product conforms to what I ordered and speed of delivery
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A
Rating: 4 out of 5
nothing to say very fast delivery
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A
Rating: 4 out of 5
Avoid the GLS carrier....
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A
Rating: 4 out of 5
Order arrived the day it was supposed to, but the parcel was a bit damaged, fortunately it wasn't live!
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A
Rating: 3 out of 5
Hello, 2x damaged parcel for 10€ per delivery is not normal.
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
Order received in very good time
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A
Rating: 4 out of 5
The site is easy to navigate and delivery is reasonable.
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A
Rating: 3 out of 5
I'm not completely satisfied, the filter I ordered arrived partly broken and I had to wait a good ten days to receive the faulty part. In addition, I'm told I can contact them by phone but they never reply, only by e-mail.
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A
Rating: 2 out of 5
I'm missing some purchased products: nets
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A
Rating: 1 out of 5
Don't soccer against green water
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A
Rating: 4 out of 5
Fine
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Rating: 1 out of 5
Bucket of salt received ripped open
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Despite a problem with the delivery man, the responsiveness and speed were spot on - many thanks.
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A
Rating: 4 out of 5
good and delivered fast
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A
Rating: 4 out of 5
Delivery problem with dpd
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A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
Hello, very poorly packed parcel Fortunately, it was only filter media, but the packaging all exploded.
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 3 out of 5
All in all, the products are in order. For this order, the packaging was very light and the DPD carrier was once again unscrupulous. Concerning the handling of this one, the parcel received was completely crushed. The shopkeeper refused to let me check the contents before signing for it. Fortunately, there was nothing fragile about it.
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A
Rating: 4 out of 5
good on all levels
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A
Rating: 3 out of 5
I bought a bubbler and of course when I receive them I discover that there is no device with the statue, very disappointed because it's just a decoration, and of course no information about it, you have to guess that you have to buy the device in addition to the decoration.
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A
Rating: 4 out of 5
The product arrived quickly in 2 days at the pt. relay and in good condition, so very good. As for the product, it poses a question. given that the top of the shell is damaged (wear, friction) ............................................ .....
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A
Rating: 4 out of 5
Everything is perfect, except when it comes to the carrier and home delivery where there's too often a hitch ...
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A
Rating: 4 out of 5
erfaaer
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Rating: 2 out of 5
Silicate residue in my water
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Rating: 4 out of 5
Delivery time a little long
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A
Rating: 2 out of 5
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
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Response from Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
A
Rating: 4 out of 5
well no problem
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A
Rating: 3 out of 5
I didn't receive the discus Color Red but discus Color if you don't have the Red anymore remove it from your site
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A
Rating: 4 out of 5
Delivery time very, very fast, just maybe the, shipping costs a bit expensive.
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A
Rating: 4 out of 5
Order well packaged and corresponds to quantities ordered.
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Rating: 3 out of 5
....
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Rating: 1 out of 5
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
On the other hand, I'm very unhappy with your DPD carrier, which doesn't update its relay points. A telephone platform where the employees recite their answers and ( mislead you). I had to call them 3 times. I sent you a complaint with no response. The main thing is that I was delivered.
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A
Rating: 3 out of 5
My delivery date was not met
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A
Rating: 4 out of 5
High shipping costs, while other sites sold me the same item free of charge, I did not search enough on the net.... tans pis pour moi
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