Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 234 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
very good for me
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/06/2021
Everything corresponded to my expectations, except that the delivery drivers no longer go upstairs, even when there is an elevator.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Just one small downside: it's a shame fragile items aren't better protected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Great site. Very reliable. Very fast delivery. Only downside, I asked a question before ordering. I waited a long time for the answer. For the rest, perfect.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/07/2021
Shipping costs too high for a single item ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
delivered quickly very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2021
well received thank you now we must see if it does what is described.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/06/2021
One of the two bottles of ATI had the neck caved in, so some of the product was spilled into the bags you had fortunately put around it.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/06/2021
I have a product that doesn't work and they haven't replied.
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Response from Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/06/2021
Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed
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Response from Zoanthus.fr
Hello, I'm aware of the problem when I received your order, I apologize. I've checked our mailbox, but I can't find the bulbs. Could you please send us photos of the bulbs you received? Thank you in advance, Sincerely;
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Fast shipping I don't give 5 stars because shipping costs are high.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
Sometimes it's a bit tricky to find the product you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
Extremely fast delivery in less than 48 hours Shame that delivery is only to a relay point
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
some items lack precision in the description
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Almost perfect I just needed the product seawater received freshwater ... yet click on seawater too bad will do with otherwise fast delivery thank you ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
easy-to-use site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Products conform, order processed quickly, delivery time Ok, well packaged, small attentions inside. Only downside, the carrier changed the relay package and the new was much less convenient.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Delivery too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2021
Very good but your carriers are really not competent the products arrived with the carton exploded
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Nothing to say about Zoanthus, orders are always honored at a good price, thank you Zoanthus. The only thing to say about shipping is that it's not cheap and the delivery time is not the fastest.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2021
no efficiency
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Fast shipping lack of information on delivery date
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
Great price and super sonic delivery. High delivery price, however.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
On schedule
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/05/2021
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
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Response from Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/05/2021
Site navigation not very easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Delays too long 4 days
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Response from Zoanthus.fr
Hello, Your order was dispatched on May 27, with delivery to a relay point on May 28. We have not noticed any particular delay on this order. Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2021
Satisfied
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
order complete and arrive quickly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Great. You have to listen to the message and answer. Thanks
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Response from Zoanthus.fr
Hello, thank you for your comment, but we don't have an email address. You can contact us by email on our customer service: [email protected] Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Good site we find almost everything I tried several times to reach you by phone without success 🥺
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Response from Zoanthus.fr
Hello, thank you for your comment. You can contact us by e-mail on our after-sales service: [email protected] Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
No GLS driver
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Fast delivery Conforms Only default products with a lot of dust
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Very good as usual
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/05/2021
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/05/2021
hello, I'm still waiting for an answer to the problem we've been having
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2021
Some items are missing information. Type size and operating precision
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