The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
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Response from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/05/2021
Discount not available for additional orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Deadline respected, order arrived in very good condition, items well packaged and as described. The only downside is the disturbing price before tax of each item on the invoice and the Paypal fees (not nice).
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
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Response from Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/05/2021
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
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Response from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Device faulty on receipt awaiting replacement
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Rating: 4 out of 5
following a purchase from 03/05/2021
Very good product May Shipping costs a little expensive depending on the order placed
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Rating: 4 out of 5
following a purchase from 02/05/2021
ok rein a dire
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
A very satisfying first order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
Lots of choice very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
order compliance
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Always so fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Super responsive!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/04/2021
Shipping problem dependent on site, responded once package delivered. Very disappointed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
I'm satisfied, nothing to say.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
The UV filter I received does not work.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Perfect site in terms of choice and price
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
15 days delivery time, no notice from the site about this delay due to a missing product
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.
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Response from Zoanthus.fr
Hello, thank you for your feedback.
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Order sent quickly and very well packaged for transport Small delay due to the carrier hoping that the problem was solved
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2021
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
nothing to criticize
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
super site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
the handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
The delivery was not made to my home but to a relay 6 kilometers away.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
fast delivery and as expected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
I have nothing to complain about with the site, just one annoying thing: the menu often pops up when I'm not expecting it. This is a detail to keep things constructive, because the rest is beyond reproach! Thank you Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
Hello, the parcels are very well packed, the site is not very practical, however they are easy to contact and answer questions.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/03/2021
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
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Response from Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Order placed with everything in stock but in the meantime there was a momentary shortage of one item. It's a pity that they don't warn you, that you have to take the necessary steps to find out the status of your order. However, customer service is reactive. I asked for a commercial gesture for the long delay and they added an item. Which is nice. Thank you
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
Fast and satisfactory delivery.
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
The prices are good. Very fast delivery, products really well protected in the parcel, everything arrived in perfect condition. One star less because of frequent stock-outs, I postponed the order several times to get everything and benefit from free postage but when a product becomes available another is missing. As a result I'm missing some products and have paid the postage. As a result, I'm missing some of the products and I've paid the postage. Nevertheless, I've recommended this site to my aquarist friends.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/03/2021
Some problems with ghl delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Fast delivery RAS
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Fast and well packaged
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Excellent, fast, efficient, nothing to say. Competitive rates.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
complicated
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/03/2021
Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!
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