Customer reviews of Zoanthus.fr

Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021

A bit complicated to find products, even when you know their names!

Fast order except delivery takes 4 days

Fine

Hide-and-seek basket

Very nice site, but I wanted to ask questions by phone as suggested on the site and it never answers.

Very fast delivery. Had a problem with the wrong item (same model but wrong pump size). Contact and response also very fast with sending a prepaid voucher to return by mail. The error is human and the after-sales service was very responsive, so no worries. Little touches in the parcel that aren't essential but are a pleasure.

Good service, I recommend.

Very good delivery service

conforming material

I'm still waiting for the rest of my order and the product description is not clear.

I had a problem shipping my order, but zoanthus was able to fix it.

average delivery: the relay didn't know about it, so I had to go back several times! impeccable site products.

order fulfilled as advertised, efficient tracking, well-prepared parcel

Good overall but delivery time longer than usual

Super fast thanks to you for the nice little thing with the order see you soon

The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.

Nothing to say Correct service

Fast preparation and shipment of the order. Product conforms to the description. I recommend it.

Good product

First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.

Good and fast

A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.

first visit and order on the site! easy navigation, order received quickly! good!

MEDIUM

bad

Au Top

It's good, but I'm fed up of having to go and find it in a relay or pay for it.

Incomparable choice and quality products . Exorbitant delivery times and costs

I am very satisfied with my order, with just one small problem: the preparation and dispatch times.

1st order Product marked in stock but out of stock, I sent 2 messages no return (dialogue) communication service to improve, but product arrived intact and super well packaged

Excessive shipping costs for a catastrophic delivery and no commercial gesture to make up for it.

All clear

Product conforms, delivery delayed compared with forecasts...but nothing serious.

I find navigation on the site not easy I preferred the previous version

Overwhelmed by its success, but always responds to problems. Price placed. Interesting balling.

Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.

Fine

Very slow delivery .......

Site navigation is not very fluid.