Customer reviews of Zoanthus.fr

the purchased product was not compatible with what I had. but it's only my fault because I ordered without going into detail.

Package thrown in my yard, incomplete order and your carrier really sucks

Article delivered with very short drainage pipes (5cm). I have to look for tubing at a retailer. Too bad.

Announcement on their site that the material is in stock and after placing the order, you are told that it is not, not very correct, and moreover received more than 7 days as announced by their email

This is the 2nd time I buy salt in a bucket and my bucket arrives exploded.....

I received my packaging box intact, but when offering the box, the box of the pump was torn. As a result, many pieces are missing for this EHEIM external pump at 152 euros! Very disappointed.. now to see with customer service....

A product that is restocking and takes a long time to arrive should be removed from the list and put back when it is available, not blocking a shipment until its arrival without even being sure that it will arrive! Or ship the goods and send the item later.

Satisfaction with the ordered products, but very very disappointed with the delivery, I paid to receive the package at home, I had to go to a pickup point very disappointed with DPD

The product arrived broken, how the package arrives in perfect condition, I did not open this in front of the carrier, which they do not indicate in their policies, since they state that in case of suspected damage you should open it, not that if it is broken later and you want to claim it you can no longer do so. I request a replacement, they refuse. I request withdrawal, they send you an email informing you that if it arrives damaged, they can reduce up to 30% of the value of the product, that is, they have the power not to assume their fault. Reported through my insurance, a shame such poor treatment, the first time this has happened to me in so many online purchases I have made where I have had a similar mishap, as I have experience buying online. By the way, they offered me €15 to spend in their store. It seems unbelievable to me that they indicate that since it has damage you cannot withdraw from it, sending them the photos as soon as you receive it, may God repay you with the same treatment towards you.

Broken salt bucket due to the carrier I suppose 2 deliveries the same unfortunately

Fast delivery only downside not always the possibility of being delivered to a relay point. I recommend.

Quick order

Rein to say a very good and serious site

The preparation and delivery of my order took 3 weeks. Impossible to reach customer service. My requests were not respected. I will order from another site from now on.

Plants came frozen and dying

pipe delivered very hard impossible to bend it for installation in my opinion old stock, usually with ZOANTHUS no problem with this kind of product, this one must be flexible and malleable to wish do not forget that the diameter is 16/22 for 940 liters marine aquarium very disappointed, best regards

The ordered product bottle was half open and everything spilled in the box....

You took my money and i did not get the produckt! Disaster

I have never received the article, it was delivered to a pickup point and never picked up and never delivered to my address - I requested in December to exercise my right of withdrawal to the Zoanthus team - who replied to contact me quickly - but since then no news - I will initiate a procedure with my Axa service starting this Monday, January 5, with your company Zoanthus to ensure a quick refund.

Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.

Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.

Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.

In the end, everything went well.

The package came with the products completely broken and they’re not offering me a solution

Disappointed to order Hanna phosphate checker missing the pipette and a cap on a 10ml dosing tube I had ordered a skimmer it was missing the suction cups second time this happens next time I will order from another site

I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.

Ok

Arrived on time and not yet set up

I am disappointed, this is not the brand of the product I ordered, I was sent another brand.

My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable

Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.

Package delivered to another DPD pickup point, useless as always.

Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....

I recommend it, there is a choice and it is shipped quickly.

I highly recommend this very good store.

After ordering and payment, we are informed that the delay is tripled because the product is out of stock.

Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.

I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.

I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.

Quick and easy to order. Too bad there isn't more stock. Only 2 boxes of glitter available for my fish.