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A
Rating: 4 out of 5
no problem
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 479 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Satisfied with the reception, careful packaging. A little problem with the delivery time at first, but after contacting support, the order went out the next day and I received it in 48 hours, so I'm very happy.
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A
Rating: 1 out of 5
bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci
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A
Rating: 4 out of 5
input
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A
Rating: 4 out of 5
Fine
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A
Rating: 3 out of 5
Too bad nobody answers the phone
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A
Rating: 4 out of 5
beautiful presentation but relatively difficult to navigate
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A
Rating: 3 out of 5
Good service despite having to call customer service to find out the status of the order. Thanks to the team.
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A
Rating: 4 out of 5
Ras fast delivery
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A
Rating: 3 out of 5
very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.
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A
Rating: 3 out of 5
Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!
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A
Rating: 3 out of 5
Promised scalpel blades still in short supply
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A
Rating: 4 out of 5
compliant
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A
Rating: 4 out of 5
For the products everything is OK only downside I find the delivery in point relay rather expensive more that it takes almost a week to receive the order too bad
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
Dpd delivered the parcel to the wrong address. It was only thanks to the person at the wrong address who brought it to me that I got the parcel.
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A
Rating: 2 out of 5
The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...
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A
Rating: 4 out of 5
well but I had a problem of delivery zoanthus made me the delivery in point relai my gls does not deliver any more in point relai
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A
Rating: 4 out of 5
I put 4 because I had all the products I ordered available when I ordered them but I had to wait 12 days because some products were missing even though they were marked as available on the site... but otherwise nothing to say about zoanthus, the prices are very competitive compared with others.
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A
Rating: 2 out of 5
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
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A
Rating: 2 out of 5
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
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A
Rating: 4 out of 5
pleasant site ,Packages arrive in very good condition with fast delivery
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
lack of clarity search for an unclear item
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A
Rating: 2 out of 5
Free delivery well received but 10 days after order too long.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
A
Rating: 4 out of 5
Everything arrived safely except for the salt bag...
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A
Rating: 3 out of 5
No FR instructions
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A
Rating: 3 out of 5
Delay between order and delivery of several weeks. Obliged to relaunch
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
A
Rating: 2 out of 5
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
A
Rating: 1 out of 5
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
A
Rating: 3 out of 5
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
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A
Rating: 3 out of 5
impeccable to recommend
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 3 out of 5
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
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Response from Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
We look forward to seeing you again at Zoanthus.
A
Rating: 3 out of 5
either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
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Response from Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
A
Rating: 1 out of 5
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
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Response from Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
Thank you for your patience and understanding. Sincerely, Clément
A
Rating: 4 out of 5
Serious site, too bad there's no chronopost delivery for the DOM.
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Everything is fine.
The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
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The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Good article
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Clear, precise description
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.