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J
Rating: 4 out of 5
Rein to say a very good and serious site
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 478 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 1 out of 5
The preparation and delivery of my order took 3 weeks. Impossible to reach customer service. My requests were not respected. I will order from another site from now on.
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D
Rating: 1 out of 5
Plants came frozen and dying
J
Rating: 2 out of 5
pipe delivered very hard impossible to bend it for installation in my opinion old stock, usually with ZOANTHUS no problem with this kind of product, this one must be flexible and malleable to wish do not forget that the diameter is 16/22 for 940 liters marine aquarium very disappointed, best regards
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Y
Rating: 3 out of 5
The ordered product bottle was half open and everything spilled in the box....
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V
Rating: 1 out of 5
You took my money and i did not get the produckt! Disaster
F
Rating: 1 out of 5
I have never received the article, it was delivered to a pickup point and never picked up and never delivered to my address - I requested in December to exercise my right of withdrawal to the Zoanthus team - who replied to contact me quickly - but since then no news - I will initiate a procedure with my Axa service starting this Monday, January 5, with your company Zoanthus to ensure a quick refund.
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M
Rating: 3 out of 5
Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.
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J
Rating: 3 out of 5
Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.
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D
Rating: 3 out of 5
Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.
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I
Rating: 4 out of 5
In the end, everything went well.
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D
Rating: 1 out of 5
The package came with the products completely broken and they’re not offering me a solution
A
Rating: 1 out of 5
Disappointed to order Hanna phosphate checker missing the pipette and a cap on a 10ml dosing tube I had ordered a skimmer it was missing the suction cups second time this happens next time I will order from another site
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D
Rating: 3 out of 5
I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.
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G
Rating: 4 out of 5
Ok
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C
Rating: 4 out of 5
Arrived on time and not yet set up
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M
Rating: 2 out of 5
I am disappointed, this is not the brand of the product I ordered, I was sent another brand.
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B
Rating: 2 out of 5
My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable
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T
Rating: 2 out of 5
Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.
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C
Rating: 3 out of 5
Package delivered to another DPD pickup point, useless as always.
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D
Rating: 1 out of 5
Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....
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C
Rating: 4 out of 5
I recommend it, there is a choice and it is shipped quickly.
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R
Rating: 4 out of 5
I highly recommend this very good store.
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P
Rating: 2 out of 5
After ordering and payment, we are informed that the delay is tripled because the product is out of stock.
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J
Rating: 1 out of 5
Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.
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J
Rating: 1 out of 5
I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.
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M
Rating: 3 out of 5
I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.
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C
Rating: 4 out of 5
Quick and easy to order. Too bad there isn't more stock. Only 2 boxes of glitter available for my fish.
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A
Rating: 1 out of 5
Scam? After four weeks still no shipping confirmation or goods received
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F
Rating: 2 out of 5
the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent
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A
Rating: 1 out of 5
Satisfied with the order.
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O
Rating: 4 out of 5
ras
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C
Rating: 1 out of 5
Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed
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S
Rating: 2 out of 5
Hello, one of the products arrived damaged. Lack of protection. Regards
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B
Rating: 2 out of 5
Salt bucket problem exploded...
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N
Rating: 4 out of 5
I often order but a bit disappointed with the new sticky magnets! It loses its charm! Not sure I will continue to order when I find cheaper elsewhere!
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D
Rating: 1 out of 5
I wrote to you, I received no response
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S
Rating: 1 out of 5
Too long a delay for the delivery of three filters
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K
Rating: 4 out of 5
Well received
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M
Rating: 1 out of 5
Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.
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