Customer reviews of Zoanthus.fr

Scam? After four weeks still no shipping confirmation or goods received

the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent

Satisfied with the order.

ras

Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed

Hello, one of the products arrived damaged. Lack of protection. Regards

Salt bucket problem exploded...

I often order but a bit disappointed with the new sticky magnets! It loses its charm! Not sure I will continue to order when I find cheaper elsewhere!

I wrote to you, I received no response

Too long a delay for the delivery of three filters

Well received

Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.

Extremely fast shipping. Only small downside, one plant arrived broken.

Good experience

However, after a few days of testing, the skimmer has proven to be underperforming and does not connect to the app via wifi even though I created a guest line at 2.4 GHz on the router specifically for this purpose. I am returning it with second thoughts in the hope that the seller will have common sense and will not apply penalties that would only, since I have already been a customer multiple times, drive me away from this seller, considering them unreliable.

Excellent site, quality product, good value for money, quickly shipped (often by DPD unfortunately), I take away one star because many products are regularly out of stock.

Aside from the MB20 box which is open and taped for some reason, whether it is the delivery person or the sender... the rest of the products are intact.

Good value for money. Fast delivery.

The products I ordered were carefully packaged and I really appreciated the little gift. However, the BRT courier in Italy initially lost the package which was delivered to me a week late. In that package, there were medicines I had ordered for my sick fish that have since died. The store is not at fault, the courier needs to improve.

Someone to listen when there is a problem However, on the phone, we have difficulty talking to an advisor

Received on time but a broken tube but works

Very good

Unfortunately, one of the plants in the entire order was really in bad condition... the water at the bottom was brown to indicate how bad it was... otherwise the rest was rather good

Too bad the carpet was folded causing an irreversible crease.

Very good product with an attractive price

Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.

Not the right product

Correct and available price and product

Nothing to report

Good prices, variety of products. The only thing I see that could be improved is the delivery.

Products in stock, my orders take a bit long to arrive

When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.

Great

I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!

Effective product, according to expectations. However, the transport damaged the package, causing a spill of the liquid that made the instructions partially unreadable.

I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour

More than a week to receive the order (8 days). At first, since the seller did not indicate the reason for the non-shipment, one could even believe it was a scam. Then came a somewhat flimsy excuse (in vitro plants are hardly affected by heat, we are not talking about bouquets). It took insistence for the order to be shipped on the 7th day and received in less than 24 hours (very good point for that). However, the 2 ordered plants are not the ones received! lol If you order a specific variety, it's not to receive another variety. The non-shipment rather suggests a lack of stock and ultimately sending the wrong plants to avoid waiting. It's a shame because otherwise the shipment itself is well done and DPD was very fast, and the price is generally advantageous, especially on Seachem products. What a pity...

Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.

Easy to use site, products sent correctly and on time.. maybe they should just be a little faster in their email support responses.

Order never received. No response from customer service