Customer reviews of Zoanthus.fr

Perfect

Problems with DPD, I haven't received my package, I requested a refund, and they replied that they would respond when they receive the package. Until then, the after-sales service was perfect, very responsive. Then they stopped keeping me updated on the progress of my package. Until I saw that they had received my package back and had sent it to me again instead of a refund, and from there, no more responses to my emails. I would like to point out that my order was from June 4th and it arrived on June 11th. I had ordered products to test the water and a filter for my aquarium, as well as food for baby axolotls. Obviously, since June 4th, the babies have grown well, and I no longer need this food. I had to buy water tests elsewhere because it was quite urgent, as well as the filter. That's why I wanted a refund. Now I find myself with an order of about seventy euros with duplicate products or products that will not be useful. Obviously, I do not recommend this site, in case of problems, it's absolutely terrible.

Package sent very poorly packed and protected; the products I ordered arrived destroyed as if an elephant had stepped on them. If they do not improve the shipments and come better protected, I will not buy anything else

Delivery on time but I am encountering difficulties with customer service ... Exchange under warranty, no product in stock for replacement

only long-term problem, can't find parts for the equipment they sold me........

very long delay, unfortunately not informed of the delay without asking for information and a catastrophic delivery by DPD

I had a problem with my order, impossible to reach you Mr. Polloce 0672045687

It says free shipping 99€ but rest of eu is 159€ shipping charges should be stated clearly

Excellent very punctual recommended

The product is defective and does not work. I request a refund. They can pick it up at the delivery address..

Item arrived 3 days later than guaranteed date...and pick up place was a complete mess!!

Wrong product delivered.

Fast shipping but received products do not match my ordered products

Only a few days after the payment for the pond pump, and after my contact, the order was shipped. When I opened the package, the plastic debris protection grid was broken in several places, so I had to glue it.

8

I had a discount code but the discount calculation is incorrect, I reported it and no one bothered to respond to me.

Hello, the product ordered had leaked in the package, I must have lost 10% of the bottle, I kept it because my fish urgently needed this treatment, that said and although I imagine that this inconvenience is to be attributed to the carrier, I don't think I will repeat the experience of a new order.

"Mediocre delivery: plant arrived out of its pot and damaged. For the price, I expected the packaging to secure the plant better. Very disappointing."

Especially with a medication where every hour counts, it is important to ensure fast shipping; unfortunately, it arrived over 1 week later than described.

satisfied

I would like all the instructions in Spanish.

The new reverse osmosis membrane is at 7 ppm output while the one I replaced was at 4 ppm at the end of its life. All the membranes I've used for 30 years came out, new, at 1 ppm

I received the broken UV lamp, I sent an email and did not receive a response. Terrible customer service, do not buy anything.

No return voucher when the purchased items are not suitable. The shipping and return costs are therefore more expensive than the purchased products...

Package not received today No news despite the email regarding my order

Hello, Beyond the quality of the products, I rate the service moderately because the delivery location was changed and dropped off in a place much further than expected. Regards

The BT 400 - AQUAVIE pump that I ordered is too noisy and I request an exchange for another model.

Everything was perfect, very fast and careful delivery but the cleaner ordered arrived with a crack on the body but for now it doesn't hinder the operation

Non-compliant product, unpacked product upon receipt and in poor condition

5 stars

I ordered a bucket of Fauna Marin salt of 25 kg. Despite the packaging, it arrived broken. I had specifically ordered on the zoanthus site to have this bucket to store my salt.

Package delivered,

I received my order but I wished to cancel a product which could not be done. I have to ship it back on my own expense.

I will never order poor service again

Well received good delivery

Perfect

A delay of a month and a half to receive a package I find that pathetic

Delivery time a bit long

Too early to give an opinion

Thank you