English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 1 out of 5
Order arrived on time, product well packaged but one defective part (broken) inside !!!!
Translated reviews
Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
Summary of reviews
The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
I.didn't.receive.the.right.membrane
Translated reviews
A
Rating: 2 out of 5
The two items in the order arrived damaged, partly due to the quality of the packaging.
Translated reviews
A
Rating: 3 out of 5
Lack of precision on the use of these ceramic tubes
Translated reviews
A
Rating: 3 out of 5
Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance
Translated reviews
A
Rating: 3 out of 5
multiple reminders to be delivered and incomplete delivery
Translated reviews
A
Rating: 1 out of 5
Order received with a broken baling seal and product scattered in the box. Quick response from the service department to immediately send me a replacement seal, but I've never received anything since.
Translated reviews
A
Rating: 1 out of 5
Damaged item and I didn't receive the right labels
Translated reviews
A
Rating: 1 out of 5
Fast delivery, well packaged, with a little free candy inside, but the glue was a disaster, taking a very long time to dry in the open air - I can't imagine underwater, I've never been able to glue my anubias to my rocks and roots!!!!and even once it's dry, it doesn't stick to anything, you have to use a huge quantity so that the stones adhere to each other and are hard to apply... so much for the finish... the metal tube broke as soon as I pressed on it, there was a lot of it on my hands... I wouldn't recommend this item at all, I lost 17e including delivery....
Translated reviews
A
Rating: 3 out of 5
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!
Translated reviews
A
Rating: 1 out of 5
Delivery costs counted for an order over 90€ because I used my loyalty points converted into a voucher and therefore went below 69€.
Translated reviews
Response from Zoanthus.fr
Hello, Sincerely, I don't understand your low score. Delivery is free for purchases over €69, including coupons and discounts. There's no error in the billing!
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
A
Rating: 3 out of 5
no problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.
Translated reviews
A
Rating: 3 out of 5
Incorrectly calibrated thermometer
Translated reviews
A
Rating: 3 out of 5
Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.
Translated reviews
A
Rating: 3 out of 5
I don't understand my invoice, the amount doesn't match the total.
Translated reviews
Response from Zoanthus.fr
Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.
A
Rating: 3 out of 5
I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your feedback.
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
A
Rating: 3 out of 5
3 working days before dispatch of a product in stock.
Translated reviews
A
Rating: 3 out of 5
Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.
Translated reviews
A
Rating: 3 out of 5
Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!
Translated reviews
A
Rating: 3 out of 5
Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...
Translated reviews
A
Rating: 3 out of 5
DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED
Translated reviews
A
Rating: 2 out of 5
I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.
Translated reviews
Response from Zoanthus.fr
Hello, thank you for your feedback. The 5 cts carambars as well as the magnets are offered as a gift with an order.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
A
Rating: 1 out of 5
No order tracking ...24/48h delay not respected! We expressed our dissatisfaction 1 week later and then we were told that perhaps there was one left ... we will keep informed ... in the evening we knew that a package was sent! Total a week of waiting
Translated reviews
Response from Zoanthus.fr
Hello Sir, As I explained to you by email, the delivery times are announced on the website on all the product pages as well as in the basket before ordering. All the information on the site is given and it is important to read it.
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
A
Rating: 2 out of 5
No French instructions and does not match the image.
That said, shipping and parcel preparation are very good.
Translated reviews
That said, shipping and parcel preparation are very good.
Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
A
Rating: 3 out of 5
Too bad there are no French instructions.
Translated reviews
A
Rating: 3 out of 5
Order conformed, a little wait due to an article shortage, but it's a pity that customer service via email does not follow its normal course.
Translated reviews
A
Rating: 1 out of 5
L'Organisation laisse à désirer ,le site beug à moitié,envoi des produits non conforme à plusieurs reprises.... In short!!!
Translated reviews
A
Rating: 3 out of 5
I'm still waiting for a reply to my previous e-mail concerning my previous order, which I received incomplete.
Translated reviews
A
Rating: 3 out of 5
Good but stock problem so long delivery
Translated reviews
A
Rating: 2 out of 5
site stock not up to date
Translated reviews
A
Rating: 2 out of 5
I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.
Translated reviews
Response from Zoanthus.fr
Hello, thank you for your kind feedback.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
A
Rating: 3 out of 5
I ordered two Eheim dispensers. The supplied pins exploded. In each dispenser... on.
Translated reviews
A
Rating: 3 out of 5
delivery not so fast, no explanation with the products, welcome offer of 5% not respected, I would not renew.
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your review. I would like to reply to you because I do not understand your comments... Your package left our warehouse in less than 24 hours and was delivered within 2 days by Mondial Relay. (normal delivery time: 2/4 days). For more urgent orders, other carriers are available. For product explanations, did you contact me, if so I have no trace of them? Instructions are included on all packaging, followed by a more detailed explanation on all online product sheets. Of course, if that's not enough, I'm available by phone and email 7 days a week. For the 5% discount on your first order, everything is explained on the Zoanthus website. The first step is to sign up for the newsletter. A discount code is then sent to you by email, which you enter in your basket before placing your order.
For these 3 points, I find that your comments are not justified. Best regards Clément
For these 3 points, I find that your comments are not justified. Best regards Clément
A
Rating: 3 out of 5
1 box was not complete. I phoned, wrote, they were supposed to send me what I was missing but I'm still waiting.
Translated reviews
A
Rating: 2 out of 5
we received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...
Translated reviews
A
Rating: 3 out of 5
My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.
Translated reviews
A
Rating: 3 out of 5
Poor packaging Test box under a 10kg soil bag Result box explodes
Translated reviews
A
Rating: 3 out of 5
My parcel arrived in a shambles, the salt for salt bucket was broken, the product had spread all over the box.
Translated reviews
A
Rating: 2 out of 5
incomplete order and damaged products no response from customer service following my complaint
Translated reviews
A
Rating: 3 out of 5
The order was shipped quickly and the material was very well packaged. The only problem was a product error in the preparation of the order.
Translated reviews
Response from Zoanthus.fr
Hello, Thank you for your feedback.
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément