Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 2 and 3 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2017
very good but it's a shame we don't have free home delivery like some sites, we have to go to a relay point and depending on the timetable it's not easy to pick up our items, but I recommend it anyway, the products are great and the service is serious.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/04/2017
means,, zooplankton must be kept cool, why do you send a shipment on Friday, knowing that the delivery will be made at best on Monday, in my case Tuesday....? 5 days in a depot, (you can do better).
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Response from Zoanthus.fr
Hello, thank you for your advice. But I would like to tell you that Seachem Zooplankton should never be kept in the fridge before opening. The product has not been altered in any way during transport. So I don't understand your comment. The contract has been fulfilled on my side.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2017
It's a pity that the free delivery from 69€ is only valid for a delivery in relay point and not at home as on other site. For the rest, nothing to say, top packaging and quality products. I also got the little extra which is the sample XD food.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2017
Good quality products 3 weeks before delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2016
very good site, clear and easy to use, fast delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2016
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2016
good overall
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2016
Excellent service and fast delivery, but unfortunately there are still additional charges via PayPal.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/08/2016
Delivery a little long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/07/2016
order received promptly, missing expiration date label on zeobak.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/07/2016
Too bad about the extra PayPal fees.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/07/2016
I found a hair in one of the balling bags, so I'm rather skeptical about the care taken with product packaging.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/03/2016
Very fast, good advice. But shipping costs are prohibitive, where others offer shipping from 69€! 20€ per parcel relay, unbelievable.
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