Customer reviews of Zoanthus.fr

I have never received the article, it was delivered to a pickup point and never picked up and never delivered to my address - I requested in December to exercise my right of withdrawal to the Zoanthus team - who replied to contact me quickly - but since then no news - I will initiate a procedure with my Axa service starting this Monday, January 5, with your company Zoanthus to ensure a quick refund.

Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.

Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.

Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.

The package came with the products completely broken and they’re not offering me a solution

Disappointed to order Hanna phosphate checker missing the pipette and a cap on a 10ml dosing tube I had ordered a skimmer it was missing the suction cups second time this happens next time I will order from another site

I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.

I am disappointed, this is not the brand of the product I ordered, I was sent another brand.

My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable

Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.

Package delivered to another DPD pickup point, useless as always.

Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....

After ordering and payment, we are informed that the delay is tripled because the product is out of stock.

Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.

I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.

I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.

Scam? After four weeks still no shipping confirmation or goods received

the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent

Satisfied with the order.

Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed

Hello, one of the products arrived damaged. Lack of protection. Regards

Salt bucket problem exploded...

I wrote to you, I received no response

Too long a delay for the delivery of three filters

Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.

Extremely fast shipping. Only small downside, one plant arrived broken.

However, after a few days of testing, the skimmer has proven to be underperforming and does not connect to the app via wifi even though I created a guest line at 2.4 GHz on the router specifically for this purpose. I am returning it with second thoughts in the hope that the seller will have common sense and will not apply penalties that would only, since I have already been a customer multiple times, drive me away from this seller, considering them unreliable.

Received on time but a broken tube but works

Very good

Unfortunately, one of the plants in the entire order was really in bad condition... the water at the bottom was brown to indicate how bad it was... otherwise the rest was rather good

Too bad the carpet was folded causing an irreversible crease.

Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.

Not the right product

Good prices, variety of products. The only thing I see that could be improved is the delivery.

Products in stock, my orders take a bit long to arrive

When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.

I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!

I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour

More than a week to receive the order (8 days). At first, since the seller did not indicate the reason for the non-shipment, one could even believe it was a scam. Then came a somewhat flimsy excuse (in vitro plants are hardly affected by heat, we are not talking about bouquets). It took insistence for the order to be shipped on the 7th day and received in less than 24 hours (very good point for that). However, the 2 ordered plants are not the ones received! lol If you order a specific variety, it's not to receive another variety. The non-shipment rather suggests a lack of stock and ultimately sending the wrong plants to avoid waiting. It's a shame because otherwise the shipment itself is well done and DPD was very fast, and the price is generally advantageous, especially on Seachem products. What a pity...

Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.