Customer reviews of Zoanthus.fr

Order never received. No response from customer service

Package received that opened during transport, several emails sent with no response, I contacted Clément who told me he would do what was necessary to resend the missing parts and again nothing received and no news either, really disappointed

With DPD delivery, it's a nightmare

Fast delivery and compliant goods

Satisfied with the delivery speed, but after 3 weeks of use, the product proves to be completely ineffective.

Two Aqua Forest sandbags were burst in the package.

Ho ordinato un cavo estensione per Hydra 52hd. Ciò che mi è stato consegnato non corrisponde. Non posso usarlo per prolunga per Hydra52hd. Viceversa ho acquistato una prolunga jebao e questa corrisponde a ciò che ho chiesto. Per il resto spedizione ultra veloce e precisa.

Empty package received

First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about

Box torn on the side when I picked it up. It's okay, nothing is missing. First order with you, no sticker.

Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.

Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.

Too small the products for the price

I am happy but a plant is rather unwell

My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.

Order placed at the end of May delivered in 2 parts because I called to find out where it was usually fast service this time it missed Mr. Loubes

Terrible experience

I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item

The solenoid valve is not working, it remains stuck in the open position

product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.

Very good

Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!

Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.

Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut

The parts are incompatible and unusable as they are; I am waiting for a response from Zoanthus who was supposed to inform Tunze.

Regarding order no. RKQDXKPVL which, to date, is still "in preparation" despite the payment being made on 07.05.2025, it is presumed that it will never arrive. I am therefore forced to order another product to avoid losing the money already paid; the situation is very unfair also because before placing the order I wrote to you and you assured me that it was in stock (1 unit) and even earlier I had checked on your site and the product was listed as available in 2 units.

Problem package not received I will not order anything anymore incompetent dpd delivery as usual

Scum is not good, scum at all!

Bad article received that has nothing to do with my order, I am still waiting for the shipment of my order.

Delivery time too long and not respected

No response to my request regarding the ICP test that was not included in the package. Is this normal? Is the delivery delayed? Best regards

The product sent did not match the order

Product does not match what I ordered.

The material is good and well packaged, however they had an internal problem that delayed the shipping date. I had to call myself to find out where my order was and I was told that it was now fine and the order would be shipped. In the end, nothing after 14 days and I had to call again. Finally, I received the order more than 15 days later when it was urgent and I didn't even get an apology email or any commercial gesture. The only thing I got was explanations of their internal error to justify the delay (lack of internal communication) which ultimately matters little to me. In short, disappointed with the waiting time and especially not having received any commercial gesture in return.

The product was expired: to be used before 11/2024

Carton intact on the outside, but inside the salt bucket was broken and part of the contents spilled into the box, the candy was a block of salt, and the food can did not have a freshness seal and the security of forced opening......

I bought a skimmer and was very very disappointed because it makes way too much noise, it's really very annoying and it cost me 300 euros, lamentable

A broken JBL lime wood that makes big bubbles.....not at all suitable for seawater. The pack of 2 is suitable.

Hello, I received order WECXPEDBD and one of the items was incorrect. I ordered MILWAUKEE - ORP Solution 200-275 mV - 230ml Reference: MA9020 and I received MILWAUKEE - Storage Solution for pH and Redox Electrodes MA9015. I would like to receive the item I ordered, how do you plan to resolve the issue? Best regards, Luis Valadares

I did not receive the product