The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
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Nils J.
Rating: 1 out of 5
following a purchase from 24/03/2024
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
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Franky B.
Rating: 2 out of 5
following a purchase from 31/03/2024
Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response
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marc B.
Rating: 1 out of 5
following a purchase from 27/03/2024
big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
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SOVANA T.
Rating: 3 out of 5
following a purchase from 13/03/2024
I have not been informed by sms that the package has arrived. I need to trace it.
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Daniel M.
Rating: 2 out of 5
following a purchase from 16/03/2024
Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros
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Arnaud V.
Rating: 3 out of 5
following a purchase from 03/03/2024
Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.
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Christian F.
Rating: 3 out of 5
following a purchase from 27/02/2024
I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.
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CHRISTIAN B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Package received damaged
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PASCALE R.
Rating: 3 out of 5
following a purchase from 19/02/2024
not easy all the time, windows open on top of each other, not very practical.
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Cédric A.
Rating: 3 out of 5
following a purchase from 15/01/2024
I am obliged to note a site on which I do not order (I go directly to buy in the hangar).
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Romain D.
Rating: 1 out of 5
following a purchase from 17/01/2024
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
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Landry M.
Rating: 2 out of 5
following a purchase from 18/01/2024
I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
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Sylvain M.
Rating: 3 out of 5
following a purchase from 15/01/2024
Order arrived on time. However, the product purchased against planaria seems ineffective.
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Pascal V.
Rating: 3 out of 5
following a purchase from 15/01/2024
The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.
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Victor V.
Rating: 3 out of 5
following a purchase from 31/12/2023
delivery 2 days late but service present
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Jean Paul M.
Rating: 1 out of 5
following a purchase from 18/12/2023
delivery too expensive broken parcel
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Nicolas H.
Rating: 3 out of 5
following a purchase from 03/12/2023
Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok
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Grégory C.
Rating: 2 out of 5
following a purchase from 28/11/2023
A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...
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Odile L.
Rating: 3 out of 5
following a purchase from 04/11/2023
Delivery points are unclear
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Hurrle M.
Rating: 1 out of 5
following a purchase from 08/11/2023
I have the impression that the bulb has already been used, I'm disappointed...
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Christophe D.
Rating: 3 out of 5
following a purchase from 01/11/2023
Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.
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Jean Pierre M.
Rating: 3 out of 5
following a purchase from 16/10/2023
the parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.
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Aurelien S.
Rating: 3 out of 5
following a purchase from 06/10/2023
Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued
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pascal D.
Rating: 3 out of 5
following a purchase from 21/09/2023
Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.
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claudia V.
Rating: 3 out of 5
following a purchase from 30/08/2023
delivery took 4 days i found that long
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CATHERINE E.
Rating: 3 out of 5
following a purchase from 27/07/2023
Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.
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Raquel R.
Rating: 1 out of 5
following a purchase from 10/07/2023
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
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sebastien T.
Rating: 1 out of 5
following a purchase from 17/07/2023
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
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Response from Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.
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Frederic Z.
Rating: 3 out of 5
following a purchase from 07/07/2023
Satisfied with zoanthus but delivery with DpD a disaster
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serge A.
Rating: 1 out of 5
following a purchase from 03/07/2023
Very good site very serious speed of shipment I highly recommend
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a positive review. However, your rating is 1 star out of 5. Could this be a mistake? Would you like to change it so as not to lower our overall rating? Thank you in advance, Sincerely, Customer Service.
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Remy S.
Rating: 3 out of 5
following a purchase from 30/06/2023
I'm still missing part of the order
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Philippe D.
Rating: 2 out of 5
following a purchase from 28/05/2023
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
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Noëmie C.
Rating: 2 out of 5
following a purchase from 08/05/2023
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
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Bernard D.
Rating: 1 out of 5
following a purchase from 12/04/2023
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
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patrick H.
Rating: 3 out of 5
following a purchase from 06/04/2023
Restricted catalog!
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Mickaël B.
Rating: 1 out of 5
following a purchase from 22/03/2023
Too disappointed with my 2 roots I will not order again
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Response from Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
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Dominique T.
Rating: 3 out of 5
following a purchase from 07/03/2023
The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?
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Michel V.
Rating: 2 out of 5
following a purchase from 09/03/2023
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
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Response from Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.
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Matthieu D.
Rating: 3 out of 5
following a purchase from 11/02/2023
The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.
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