Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
The order itself is processed correctly, no problem Small problem with the carrier, which does not deliver as indicated on the finalized order Finally, this has been resolved Home delivery that ends up in a relay point.
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Gilles G.
Rating: 2 out of 5
following a purchase from 24/07/2024
Package conformed, but received after the deadline.
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Antony G.
Rating: 1 out of 5
following a purchase from 01/06/2024
Very disappointed with this merchant site, I ordered a 900€ skimmer which arrived broken and for a month and a half I've been waiting for the part which never arrived.
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Tobias T.
Rating: 1 out of 5
following a purchase from 05/07/2024
Salt bucket was broken
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Anthony L.
Rating: 3 out of 5
following a purchase from 20/06/2024
Super site nothing to say But delivery on Friday and arrival on Tuesday
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Stephane M.
Rating: 3 out of 5
following a purchase from 07/06/2024
The products are in order but some items arrived already opened and some packaging boxes damaged. Fast delivery.
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Stefan M.
Rating: 1 out of 5
following a purchase from 21/05/2024
I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?
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Frédéric P.
Rating: 2 out of 5
following a purchase from 16/05/2024
products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious
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Matthieu G.
Rating: 1 out of 5
following a purchase from 23/05/2024
The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.
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Fabien S.
Rating: 1 out of 5
following a purchase from 12/05/2024
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
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Ozanne A.
Rating: 1 out of 5
following a purchase from 19/05/2024
Product did not work
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Bruno R.
Rating: 1 out of 5
following a purchase from 24/04/2024
2 emails sent for delay. No response. It's not serious or professional
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Jean-François D.
Rating: 1 out of 5
following a purchase from 12/05/2024
The device ordered did not work. I sent it back
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Alonso M.
Rating: 2 out of 5
following a purchase from 07/04/2024
Bad service
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Christian D.
Rating: 3 out of 5
following a purchase from 03/05/2024
The parcel was scheduled for delivery on Monday and fortunately I phoned you Simon I still won't have my parcel. This is the second time I've had delivery problems with your carrier Dpd.
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Manuel M.
Rating: 1 out of 5
following a purchase from 05/05/2024
Not satisfied sent expired products and only partial refund
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Fabrice A.
Rating: 1 out of 5
following a purchase from 29/04/2024
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
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Jose S.
Rating: 1 out of 5
following a purchase from 12/04/2024
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
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Nils J.
Rating: 1 out of 5
following a purchase from 24/03/2024
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
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Franky B.
Rating: 2 out of 5
following a purchase from 31/03/2024
Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response
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Marc B.
Rating: 1 out of 5
following a purchase from 27/03/2024
big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
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Sovana T.
Rating: 3 out of 5
following a purchase from 13/03/2024
I have not been informed by sms that the package has arrived. I need to trace it.
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Daniel M.
Rating: 2 out of 5
following a purchase from 16/03/2024
Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros
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Arnaud V.
Rating: 3 out of 5
following a purchase from 03/03/2024
Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.
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Christian F.
Rating: 3 out of 5
following a purchase from 27/02/2024
I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.
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Christian B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Package received damaged
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Pascale R.
Rating: 3 out of 5
following a purchase from 19/02/2024
not easy all the time, windows open on top of each other, not very practical.
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Cédric A.
Rating: 3 out of 5
following a purchase from 15/01/2024
I am obliged to note a site on which I do not order (I go directly to buy in the hangar).
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Romain D.
Rating: 1 out of 5
following a purchase from 17/01/2024
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
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Landry M.
Rating: 2 out of 5
following a purchase from 18/01/2024
I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
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Sylvain M.
Rating: 3 out of 5
following a purchase from 15/01/2024
Order arrived on time. However, the product purchased against planaria seems ineffective.
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Pascal V.
Rating: 3 out of 5
following a purchase from 15/01/2024
The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.
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Victor V.
Rating: 3 out of 5
following a purchase from 31/12/2023
delivery 2 days late but service present
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Jean Paul M.
Rating: 1 out of 5
following a purchase from 18/12/2023
delivery too expensive broken parcel
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Nicolas H.
Rating: 3 out of 5
following a purchase from 03/12/2023
Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok
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Grégory C.
Rating: 2 out of 5
following a purchase from 28/11/2023
A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...
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Odile L.
Rating: 3 out of 5
following a purchase from 04/11/2023
Delivery points are unclear
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Hurrle M.
Rating: 1 out of 5
following a purchase from 08/11/2023
I have the impression that the bulb has already been used, I'm disappointed...
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Christophe D.
Rating: 3 out of 5
following a purchase from 01/11/2023
Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.
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Jean Pierre M.
Rating: 3 out of 5
following a purchase from 16/10/2023
the parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.
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