Customer reviews of Zoanthus.fr

Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois

The plastic cap of the prodiut was broken. Two lunatics were arrested like that.

Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order).
I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock.
The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store.
It's a pity, because I've already ordered from Zoanthus several times without any problems.
However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.

Order management problem

Order placed on 08/12/22. received quickly but products that you pay a lot for don't even have a 1-year shelf life!!!!! Expires 08/23....

A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.

It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.

Very disappointed

The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,

Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.

I'm still waiting for the return and refund policy.

Product arrived with partially damaged cap

The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.

Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .

apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time

After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!

Ordered on July 11th, received on the 19th... A bit long though...

No notification of parcel arrival at relay point

High delivery costs, especially when buying a single item (more than half the item price)

Fast delivery Too bad one of the products is very defective!

Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.

Very bad experience thanks to GLS ... I hesitate to order again

Super fast but no magnet or sticker

If you have a problem, no one will answer.

Good product, fast delivery but excessive shipping costs

The parcel was delivered anywhere by DPD, even though zoanthus prepared it quickly and to the best of its ability. It is urgent to change delivery companies or risk penalising work that has so far been beyond reproach.

Few freshwater innovators.

Good evening, the products are perfect and conform to my wishes. What I find regrettable is that postage is free above a certain amount to which I thought I was entitled, unless the package contains sea salt (I was told) ????? (I took 25 kg) and unless I'm mistaken it's not mentioned anywhere on your site. What's more, I waited 15 days before being delivered, as you were out of stock on one of the products in my order, so I naively thought that you could make a commercial gesture, which unfortunately was not the case. Sincerely

The bucket was completely ripped open the salt I recovered from the packaging

Usually I've always been satisfied with the equipment ordered. On this order I'm disappointed because the pipes are not flat round.

fast delivery but product description not precise enough on magnification

Order conformed to purchase, but the delivery time to Belgium was extremely long, order placed on Sunday, only received on Friday.

Hello, heater support arrived broken!

Order well received. One book a little chipped and missing the magnet that is normally in every order (my daughter was waiting for her magnet but disappointed when it arrived)...

Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...

Order well received but no response to questions sent to the site after receipt of order...

Hello, 2x damaged parcel for 10€ per delivery is not normal.

I'm not completely satisfied, the filter I ordered arrived partly broken and I had to wait a good ten days to receive the faulty part. In addition, I'm told I can contact them by phone but they never reply, only by e-mail.

I'm missing some purchased products: nets

Don't soccer against green water