Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued
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Pascal D.
Rating: 3 out of 5
following a purchase from 21/09/2023
Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.
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Claudia V.
Rating: 3 out of 5
following a purchase from 30/08/2023
delivery took 4 days i found that long
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Catherine E.
Rating: 3 out of 5
following a purchase from 27/07/2023
Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.
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Raquel R.
Rating: 1 out of 5
following a purchase from 10/07/2023
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
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Sebastien T.
Rating: 1 out of 5
following a purchase from 17/07/2023
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
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Response from Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.
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Frederic Z.
Rating: 3 out of 5
following a purchase from 07/07/2023
Satisfied with zoanthus but delivery with DpD a disaster
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Serge A.
Rating: 1 out of 5
following a purchase from 03/07/2023
Very good site very serious speed of shipment I highly recommend
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a positive review. However, your rating is 1 star out of 5. Could this be a mistake? Would you like to change it so as not to lower our overall rating? Thank you in advance, Sincerely, Customer Service.
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Remy S.
Rating: 3 out of 5
following a purchase from 30/06/2023
I'm still missing part of the order
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Philippe D.
Rating: 2 out of 5
following a purchase from 28/05/2023
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
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Noëmie C.
Rating: 2 out of 5
following a purchase from 08/05/2023
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
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Bernard D.
Rating: 1 out of 5
following a purchase from 12/04/2023
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
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Patrick H.
Rating: 3 out of 5
following a purchase from 06/04/2023
Restricted catalog!
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Mickaël B.
Rating: 1 out of 5
following a purchase from 22/03/2023
Too disappointed with my 2 roots I will not order again
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Response from Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
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Dominique T.
Rating: 3 out of 5
following a purchase from 07/03/2023
The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?
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Michel V.
Rating: 2 out of 5
following a purchase from 09/03/2023
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
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Response from Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.
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Matthieu D.
Rating: 3 out of 5
following a purchase from 11/02/2023
The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.
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Christophe P.
Rating: 2 out of 5
following a purchase from 27/01/2023
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
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Takahiro U.
Rating: 3 out of 5
following a purchase from 15/01/2023
The plastic cap of the prodiut was broken. Two lunatics were arrested like that.
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Florian D.
Rating: 3 out of 5
following a purchase from 06/12/2022
Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order).
I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock.
The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store.
It's a pity, because I've already ordered from Zoanthus several times without any problems.
However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.
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Jonathan M.
Rating: 2 out of 5
following a purchase from 04/12/2022
Order management problem
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Sebastien H.
Rating: 3 out of 5
following a purchase from 08/12/2022
Order placed on 08/12/22. received quickly but products that you pay a lot for don't even have a 1-year shelf life!!!!! Expires 08/23....
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Didier L.
Rating: 3 out of 5
following a purchase from 31/10/2022
A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.
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Response from Zoanthus.fr
Hello, We apologize for the longer delay, but we do our best to get things done as quickly as possible.
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Frédéric T.
Rating: 2 out of 5
following a purchase from 28/10/2022
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
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Response from Zoanthus.fr
Hello, We're sorry to hear about the various problems with your order. As we haven't received an email from you about your after-sales service, we invite you to contact us: [email protected]
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Laurent C.
Rating: 1 out of 5
following a purchase from 16/10/2022
Very disappointed
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Response from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
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Raymond H.
Rating: 3 out of 5
following a purchase from 08/10/2022
The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,
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Jean-Sébastien C.
Rating: 1 out of 5
following a purchase from 22/09/2022
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
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Response from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
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Thierry V.
Rating: 1 out of 5
following a purchase from 21/09/2022
I'm still waiting for the return and refund policy.
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Response from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Product arrived with partially damaged cap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2022
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2022
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
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Response from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2022
apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time
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Response from Zoanthus.fr
Hello, thank you for your feedback. However, there was no error in the preparation of your order. It was calcium hydroxide that you ordered. The error is not on our side. Best regards, Clément
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2022
After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
Ordered on July 11th, received on the 19th... A bit long though...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
No notification of parcel arrival at relay point
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
High delivery costs, especially when buying a single item (more than half the item price)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2022
Fast delivery Too bad one of the products is very defective!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2022
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2022
Very bad experience thanks to GLS ... I hesitate to order again
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
Super fast but no magnet or sticker
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