Customer reviews of Zoanthus.fr

check orders before packing

delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.

Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.

Poor packaging. My previous purchases were fine.

products often out of stock no one replies to emails or phone calls

Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...

The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.

Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!

I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news :-(

Good overall! However, lack of rigor in the preparation of customer orders!

On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.

Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.

I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.

Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.

Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021

A bit complicated to find products, even when you know their names!

Hide-and-seek basket

I'm still waiting for the rest of my order and the product description is not clear.

The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.

First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.

A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.

MEDIUM

bad

1st order Product marked in stock but out of stock, I sent 2 messages no return (dialogue) communication service to improve, but product arrived intact and super well packaged

Excessive shipping costs for a catastrophic delivery and no commercial gesture to make up for it.

Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.

Very slow delivery .......

Too long a delay for a missing item

unclear - focbe there to use pypal and product information very fuzzy

bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci

Too bad nobody answers the phone

Good service despite having to call customer service to find out the status of the order. Thanks to the team.

very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.

Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!

Promised scalpel blades still in short supply

The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...

For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again

Well, the general situation means that some mistakes are understandable, as long as they're not repeated...

Free delivery well received but 10 days after order too long.

No FR instructions