Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Nothing to say about Zoanthus, orders are always honored at a good price, thank you Zoanthus. The only thing to say about shipping is that it's not cheap and the delivery time is not the fastest.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2021
no efficiency
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Fast shipping lack of information on delivery date
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
Great price and super sonic delivery. High delivery price, however.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
On schedule
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Delays too long 4 days
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Response from Zoanthus.fr
Hello, Your order was dispatched on May 27, with delivery to a relay point on May 28. We have not noticed any particular delay on this order. Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2021
Satisfied
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
order complete and arrive quickly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Great. You have to listen to the message and answer. Thanks
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Response from Zoanthus.fr
Hello, thank you for your comment, but we don't have an email address. You can contact us by email on our customer service: [email protected] Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Good site we find almost everything I tried several times to reach you by phone without success 🥺
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Response from Zoanthus.fr
Hello, thank you for your comment. You can contact us by e-mail on our after-sales service: [email protected] Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Fast delivery Conforms Only default products with a lot of dust
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Very good as usual
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/05/2021
hello, I'm still waiting for an answer to the problem we've been having
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
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Response from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Deadline respected, order arrived in very good condition, items well packaged and as described. The only downside is the disturbing price before tax of each item on the invoice and the Paypal fees (not nice).
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/05/2021
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
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Response from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
Very good product May Shipping costs a little expensive depending on the order placed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
ok rein a dire
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
A very satisfying first order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
Lots of choice very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
order compliance
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Always so fast
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Super responsive!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/04/2021
Shipping problem dependent on site, responded once package delivered. Very disappointed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
I'm satisfied, nothing to say.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
The UV filter I received does not work.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
Perfect site in terms of choice and price
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Order sent quickly and very well packaged for transport Small delay due to the carrier hoping that the problem was solved
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2021
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
nothing to criticize
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
fast delivery and as expected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
I have nothing to complain about with the site, just one annoying thing: the menu often pops up when I'm not expecting it. This is a detail to keep things constructive, because the rest is beyond reproach! Thank you Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
Hello, the parcels are very well packed, the site is not very practical, however they are easy to contact and answer questions.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/03/2021
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
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Response from Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Order placed with everything in stock but in the meantime there was a momentary shortage of one item. It's a pity that they don't warn you, that you have to take the necessary steps to find out the status of your order. However, customer service is reactive. I asked for a commercial gesture for the long delay and they added an item. Which is nice. Thank you
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
Fast and satisfactory delivery.
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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