Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Missing product alert did not work
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Serious team, fast preparation and shipment. The material is in accordance with my order. However, the delivery service and the deliveryman are not up to scratch. Order not delivered on the scheduled date and impossible to choose another date on the site with the number provided by the provider. The deliveryman told me he could not wait 5 minutes for me to send someone to pick up my order when I waited two days to be delivered compared to the date initially scheduled and without an email to warn me!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Fast delivery and plenty of choice on the site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Fast order except delivery takes 4 days
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Very nice site, but I wanted to ask questions by phone as suggested on the site and it never answers.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
Very fast delivery. Had a problem with the wrong item (same model but wrong pump size). Contact and response also very fast with sending a prepaid voucher to return by mail. The error is human and the after-sales service was very responsive, so no worries. Little touches in the parcel that aren't essential but are a pleasure.
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Response from Zoanthus.fr
Thank you for your comment. We apologize for the inconvenience. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Good service, I recommend.
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Very good delivery service
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
conforming material
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
I had a problem shipping my order, but zoanthus was able to fix it.
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Response from Zoanthus.fr
Thank you for your comment. We apologize again for the inconvenience. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
average delivery: the relay didn't know about it, so I had to go back several times! impeccable site products.
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Response from Zoanthus.fr
Thank you for your comment. We apologize for the inconvenience. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
order fulfilled as advertised, efficient tracking, well-prepared parcel
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Good overall but delivery time longer than usual
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Super fast thanks to you for the nice little thing with the order see you soon
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Nothing to say Correct service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Fast preparation and shipment of the order. Product conforms to the description. I recommend it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Good product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2021
Good and fast
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/12/2020
A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
first visit and order on the site! easy navigation, order received quickly! good!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2020
bad
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Au Top
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
It's good, but I'm fed up of having to go and find it in a relay or pay for it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Incomparable choice and quality products . Exorbitant delivery times and costs
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
I am very satisfied with my order, with just one small problem: the preparation and dispatch times.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
All clear
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Product conforms, delivery delayed compared with forecasts...but nothing serious.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
I find navigation on the site not easy I preferred the previous version
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Overwhelmed by its success, but always responds to problems. Price placed. Interesting balling.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2020
Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.
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Response from Zoanthus.fr
Hello, Thank you for your feedback. We do not send incomplete equipment. The boxes are made at the manufacturer's factory and are not opened before shipment. Missing items may remain, even if they are extremely rare.
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Site navigation is not very fluid.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Very well, I won't put 5* because I can't get delivery to my post office anymore.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Very good, a little wait for restocking, but service and fast afterwards. I recommend and validate!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
cde ok respecting my request
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Fast delivery, correctly packaged products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Very fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Very good site fast delivery I recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Pay attention to order and delivery tracking
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