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A
Rating: 4 out of 5
well but I had a problem of delivery zoanthus made me the delivery in point relai my gls does not deliver any more in point relai
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 479 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
I put 4 because I had all the products I ordered available when I ordered them but I had to wait 12 days because some products were missing even though they were marked as available on the site... but otherwise nothing to say about zoanthus, the prices are very competitive compared with others.
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A
Rating: 2 out of 5
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
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A
Rating: 2 out of 5
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
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A
Rating: 4 out of 5
pleasant site ,Packages arrive in very good condition with fast delivery
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
lack of clarity search for an unclear item
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A
Rating: 2 out of 5
Free delivery well received but 10 days after order too long.
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Response from Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
A
Rating: 4 out of 5
Everything arrived safely except for the salt bag...
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A
Rating: 2 out of 5
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
A
Rating: 1 out of 5
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
A
Rating: 1 out of 5
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
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Response from Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
Thank you for your patience and understanding. Sincerely, Clément
A
Rating: 4 out of 5
Serious site, too bad there's no chronopost delivery for the DOM.
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Everything is fine.
The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
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The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Good article
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Clear, precise description
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Merchandise well received, thanks for the sweets but we don't eat carambars.
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 1 out of 5
No insulting, unpleasant characters
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Response from Zoanthus.fr
Bonjour Monsieur Barbereau, SAV inexistant: your parcel was delivered, admittedly late, but you wrote to us several times a day by email and by private message on my personal Facebook, and I always replied, even though I notified you that I was on vacation, my only week of the year. So after 10 days of contact, I consider this to be rudeness on your part.
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
A
Rating: 4 out of 5
site advised
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
For a first order, nothing to say.
Very well packaged product.
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Very well packaged product.
Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Too bad home delivery is so expensive
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Good, but it's a shame to have it delivered to a relay point or to have to pay postage.
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
It's low
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A
Rating: 4 out of 5
Product received as requested, just a discrepancy between the availability announced on the site and the acknowledgement of receipt.
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A
Rating: 1 out of 5
I received the broken bulbs half empty.
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A
Rating: 4 out of 5
The products are always impeccable! But the price of delivery! What a disappointment! Can you do anything to lower your shipping costs? Especially when the DPD pick-ups are far away and difficult to reach by car (difficult to park)!
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A
Rating: 4 out of 5
A little long to restock but otherwise very good
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A
Rating: 1 out of 5
There's just one thing I'd like to complain about, but it's important: when a customer takes the trouble to send you a message asking whether or not their recently purchased GH test (tetra test case) is working normally, the least you can do is reply. Several months later, I now know that no, it wasn't working normally, but had expired. End result: I lost several of my shrimps because they were kept in water that didn't meet their needs, naively thinking that the test was working and naively thinking that I'd get an answer from yet another commercial site that only thinks about profits, sells out-of-date products and doesn't bother to answer its customers. I hold you directly responsible for the death of my animals. In short, Zoanthus, a nice logo, and a nice zero score.
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A
Rating: 4 out of 5
Very good I recommend
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A
Rating: 4 out of 5
Very fast delivery, compliant, with the little carambar that makes you happy.
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A
Rating: 4 out of 5
Fast, convenient delivery
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A
Rating: 4 out of 5
bonne note même si certain produit manque a l'appel mes bon les tarif a revoir cote livraison un peut chère vis a vis de paypal!!! pour livraison !!!!
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A
Rating: 4 out of 5
order received in 2 parts but not notified Obliged to inquire Otherwise top
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A
Rating: 4 out of 5
Very good site for aquarium equipment, delivery sometimes a little long.
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A
Rating: 4 out of 5
Good transaction and fast delivery. Only downside, despite a phone call and an email to make sure of the model sold, I did not receive the right product.
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A
Rating: 4 out of 5
Received as ordered, on time. The boxes in the parcel were very packed and crushed, but as they were foam filters this was not a problem.
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A
Rating: 2 out of 5
I'm going to place another order and my free shipping has disappeared.
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Response from Zoanthus.fr
Hello, Thank you for your message. Concerning your order and your note, were you dissatisfied by anything on this order? Sincerely, Mr Coron
A
Rating: 2 out of 5
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
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Response from Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
A
Rating: 2 out of 5
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
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Rating: 4 out of 5
Very good
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