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B
Rating: 2 out of 5
My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 477 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1, 2 and 4 stars
Reset filtersT
Rating: 2 out of 5
Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.
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D
Rating: 1 out of 5
Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....
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C
Rating: 4 out of 5
I recommend it, there is a choice and it is shipped quickly.
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R
Rating: 4 out of 5
I highly recommend this very good store.
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P
Rating: 2 out of 5
After ordering and payment, we are informed that the delay is tripled because the product is out of stock.
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J
Rating: 1 out of 5
Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.
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J
Rating: 1 out of 5
I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.
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C
Rating: 4 out of 5
Quick and easy to order. Too bad there isn't more stock. Only 2 boxes of glitter available for my fish.
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A
Rating: 1 out of 5
Scam? After four weeks still no shipping confirmation or goods received
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F
Rating: 2 out of 5
the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent
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A
Rating: 1 out of 5
Satisfied with the order.
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O
Rating: 4 out of 5
ras
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C
Rating: 1 out of 5
Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed
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S
Rating: 2 out of 5
Hello, one of the products arrived damaged. Lack of protection. Regards
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B
Rating: 2 out of 5
Salt bucket problem exploded...
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N
Rating: 4 out of 5
I often order but a bit disappointed with the new sticky magnets! It loses its charm! Not sure I will continue to order when I find cheaper elsewhere!
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D
Rating: 1 out of 5
I wrote to you, I received no response
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S
Rating: 1 out of 5
Too long a delay for the delivery of three filters
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K
Rating: 4 out of 5
Well received
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M
Rating: 1 out of 5
Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.
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F
Rating: 4 out of 5
Good experience
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A
Rating: 4 out of 5
Excellent site, quality product, good value for money, quickly shipped (often by DPD unfortunately), I take away one star because many products are regularly out of stock.
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M
Rating: 4 out of 5
Aside from the MB20 box which is open and taped for some reason, whether it is the delivery person or the sender... the rest of the products are intact.
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K
Rating: 4 out of 5
Good value for money. Fast delivery.
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E
Rating: 4 out of 5
The products I ordered were carefully packaged and I really appreciated the little gift. However, the BRT courier in Italy initially lost the package which was delivered to me a week late. In that package, there were medicines I had ordered for my sick fish that have since died. The store is not at fault, the courier needs to improve.
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P
Rating: 4 out of 5
Someone to listen when there is a problem However, on the phone, we have difficulty talking to an advisor
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T
Rating: 1 out of 5
Very good
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L
Rating: 4 out of 5
Very good product with an attractive price
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G
Rating: 1 out of 5
Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.
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J
Rating: 1 out of 5
Not the right product
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A
Rating: 4 out of 5
Correct and available price and product
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P
Rating: 4 out of 5
Nothing to report
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C
Rating: 1 out of 5
Products in stock, my orders take a bit long to arrive
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M
Rating: 2 out of 5
When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.
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J
Rating: 4 out of 5
Great
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R
Rating: 1 out of 5
I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!
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M
Rating: 4 out of 5
Effective product, according to expectations. However, the transport damaged the package, causing a spill of the liquid that made the instructions partially unreadable.
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S
Rating: 1 out of 5
I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour
J
Rating: 1 out of 5
Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.
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