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M
Rating: 4 out of 5
Aside from the MB20 box which is open and taped for some reason, whether it is the delivery person or the sender... the rest of the products are intact.
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
Summary of reviews
The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Reviews 1, 2 and 4 stars
Reset filtersK
Rating: 4 out of 5
Good value for money. Fast delivery.
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E
Rating: 4 out of 5
The products I ordered were carefully packaged and I really appreciated the little gift. However, the BRT courier in Italy initially lost the package which was delivered to me a week late. In that package, there were medicines I had ordered for my sick fish that have since died. The store is not at fault, the courier needs to improve.
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P
Rating: 4 out of 5
Someone to listen when there is a problem However, on the phone, we have difficulty talking to an advisor
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T
Rating: 1 out of 5
Very good
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L
Rating: 4 out of 5
Very good product with an attractive price
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G
Rating: 1 out of 5
Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.
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J
Rating: 1 out of 5
Not the right product
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A
Rating: 4 out of 5
Correct and available price and product
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P
Rating: 4 out of 5
Nothing to report
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C
Rating: 1 out of 5
Products in stock, my orders take a bit long to arrive
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M
Rating: 2 out of 5
When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.
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J
Rating: 4 out of 5
Great
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R
Rating: 1 out of 5
I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!
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M
Rating: 4 out of 5
Effective product, according to expectations. However, the transport damaged the package, causing a spill of the liquid that made the instructions partially unreadable.
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S
Rating: 1 out of 5
I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour
J
Rating: 1 out of 5
Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.
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N
Rating: 4 out of 5
Easy to use site, products sent correctly and on time.. maybe they should just be a little faster in their email support responses.
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A
Rating: 1 out of 5
Order never received. No response from customer service
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G
Rating: 1 out of 5
Package received that opened during transport, several emails sent with no response, I contacted Clément who told me he would do what was necessary to resend the missing parts and again nothing received and no news either, really disappointed
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D
Rating: 2 out of 5
With DPD delivery, it's a nightmare
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G
Rating: 1 out of 5
Fast delivery and compliant goods
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F
Rating: 4 out of 5
Very fast
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M
Rating: 1 out of 5
Empty package received
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M
Rating: 1 out of 5
First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about
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J
Rating: 4 out of 5
Nice
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A
Rating: 1 out of 5
Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.
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G
Rating: 4 out of 5
as always my order was delivered on the scheduled date
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F
Rating: 1 out of 5
Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.
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D
Rating: 4 out of 5
Very well passed, super well packaged parcel
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P
Rating: 4 out of 5
Satisfied with my order and my product
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A
Rating: 1 out of 5
My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.
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S
Rating: 1 out of 5
Terrible experience
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P
Rating: 1 out of 5
I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item
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P
Rating: 2 out of 5
The solenoid valve is not working, it remains stuck in the open position
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L
Rating: 1 out of 5
product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.
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D
Rating: 1 out of 5
Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!
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A
Rating: 4 out of 5
Good but the shipping costs are too high
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L
Rating: 1 out of 5
Order placed at 11 o'clock, additional order placed 30 minutes later. The second one was not honored without explanations until I inquired about it. After a week, I was told that additional shipping fees were due and I was offered either to place an additional order by paying the shipping fees or to get a refund; I requested the refund, and I am still waiting for it. I would like to point out that I have ordered over 3000 euros worth of various materials and products in the last 2 years. Business policy needs to be reviewed, in the meantime, one less customer.
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O
Rating: 1 out of 5
Hi, in fact the answer should have been yes and no! But let's put things into perspective (I will continue to order from you) but when we order an ICP test it's because it's urgent and we want to stop the loss of our animals... respectfully! Olivier Bruaut
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