Customer reviews of Zoanthus.fr

It would be nice to be able to insert a delivery window with DPD!

In positive terms, the product matches what was advertised on the website. They sent it quickly, fast without delays. The information and communication are excellent. In negative terms, the packaging is the product's own box, which makes it easier to get damaged. In one of the glasses, there was a drop of water, as if they had tested the operation before sending it, that's great but if that's the case, they should inform about it. One of the glasses was poorly tightened, loose, and when turning on and operating the equipment, the water started to spill out forcefully staining everything, they should put some paper informing to check the glasses in case they moved during transport or while testing the mechanism and are not properly adjusted. One of the small blue pieces that secure the tubes to the glasses was missing, looking in the box, it appeared loose among the cardboard at the bottom. Other than that, very happy with everything, very good quality-price ratio and attention in general, if it weren't for those small details, they deserve 5 stars. Very happy. I would buy again on this online page, company. Thank you very much for everything.

Good

satisfied

Ra

Good product, fast and compliant delivery

The new reverse osmosis membrane is at 7 ppm output while the one I replaced was at 4 ppm at the end of its life. All the membranes I've used for 30 years came out, new, at 1 ppm

I received the broken UV lamp, I sent an email and did not receive a response. Terrible customer service, do not buy anything.

No return voucher when the purchased items are not suitable. The shipping and return costs are therefore more expensive than the purchased products...

Perfect. Thank you for the very short delay between order and delivery

Fast delivery, anti-silicate resin placed in the filter, too early to see the result on the diatoms

Package not received today No news despite the email regarding my order

Hello, Beyond the quality of the products, I rate the service moderately because the delivery location was changed and dropped off in a place much further than expected. Regards

Non-compliant product, unpacked product upon receipt and in poor condition

5 stars

I ordered a bucket of Fauna Marin salt of 25 kg. Despite the packaging, it arrived broken. I had specifically ordered on the zoanthus site to have this bucket to store my salt.

Fast shipping, well-packaged parcel. Sent by DPD which is generally a good carrier. Small downside this time. While I was waiting for the delivery at home as planned, DPD left the package in one of the most remote points of the city. Too bad, otherwise it would have been perfect.

I received my order but I wished to cancel a product which could not be done. I have to ship it back on my own expense.

I will never order poor service again

Very good

missing the magnet as with every order

Fast service

A delay of a month and a half to receive a package I find that pathetic

Delivery time a bit long

Too early to give an opinion

Thank you

Fast delivery

Shipping times not in line and product arrived damaged.

Very good

No complaints, items came exactly as I ordered them. I thougnt it would be faster as it's a EU country and I am in Sweden (hence the 4 stars instead of 5) but overall satisfied and will buy again from here if I don't urgently need items to be here in a hurry.

Disappointed for the second time by zoanthus, 15 days late on my order. We try to reach them during opening hours but no one answers, and the responses by email are not very convincing when we ask for an explanation and a follow-up on the problem.... no feedback....

the purchased product was not compatible with what I had. but it's only my fault because I ordered without going into detail.

Package thrown in my yard, incomplete order and your carrier really sucks

Article delivered with very short drainage pipes (5cm). I have to look for tubing at a retailer. Too bad.

I received my packaging box intact, but when offering the box, the box of the pump was torn. As a result, many pieces are missing for this EHEIM external pump at 152 euros! Very disappointed.. now to see with customer service....

Satisfaction with the ordered products, but very very disappointed with the delivery, I paid to receive the package at home, I had to go to a pickup point very disappointed with DPD

The product arrived broken, how the package arrives in perfect condition, I did not open this in front of the carrier, which they do not indicate in their policies, since they state that in case of suspected damage you should open it, not that if it is broken later and you want to claim it you can no longer do so. I request a replacement, they refuse. I request withdrawal, they send you an email informing you that if it arrives damaged, they can reduce up to 30% of the value of the product, that is, they have the power not to assume their fault. Reported through my insurance, a shame such poor treatment, the first time this has happened to me in so many online purchases I have made where I have had a similar mishap, as I have experience buying online. By the way, they offered me €15 to spend in their store. It seems unbelievable to me that they indicate that since it has damage you cannot withdraw from it, sending them the photos as soon as you receive it, may God repay you with the same treatment towards you.

Broken salt bucket due to the carrier I suppose 2 deliveries the same unfortunately

Fast delivery only downside not always the possibility of being delivered to a relay point. I recommend.

Quick order