Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 3 and 4 stars

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patrick C.
Rating: 4 out of 5
following a purchase from 28/11/2022
Very good
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Florent F.
Rating: 4 out of 5
following a purchase from 29/11/2022
Great products and fast delivery.
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Quentin D.
Rating: 4 out of 5
following a purchase from 20/11/2022
Super
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Jos B.
Rating: 4 out of 5
following a purchase from 15/11/2022
Several orders placed from Belgium; delivered in 2 days. Competitive prices.
I recommend
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Guy G.
Rating: 4 out of 5
following a purchase from 16/11/2022
Very good and fast
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ALAIN P.
Rating: 4 out of 5
following a purchase from 16/11/2022
as requested
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André L.
Rating: 4 out of 5
following a purchase from 04/11/2022
Zoanthus is an EXCELLENT mail-order site, but when a product is unavailable, don't let a future customer buy it and WAIT!
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Response from Zoanthus.fr
Hello, With the current economic situation, we prefer not to activate the sale of out-of-stock items, as the lead times on certain items can be very long.
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Didier L.
Rating: 3 out of 5
following a purchase from 31/10/2022
A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.
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Response from Zoanthus.fr
Hello, We apologize for the longer delay, but we do our best to get things done as quickly as possible.
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Marcel H.
Rating: 4 out of 5
following a purchase from 21/10/2022
But the chrono post service is slow
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Response from Zoanthus.fr
Hello, Your order took 48 hours to arrive, so there was no particular delay. Your order was dispatched on Monday 24th and arrived on the 26th. We do not ship packages over the weekend.
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Sylvain B.
Rating: 4 out of 5
following a purchase from 21/10/2022
O top!
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jean-claude M.
Rating: 4 out of 5
following a purchase from 23/10/2022
good as usual xxxxxxxxxxx
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Jerome R.
Rating: 4 out of 5
following a purchase from 19/10/2022
Very well packaged, competitive price, material as ordered. A pity for the delivery time which was a little longer than promised by the site. Nevertheless, I recommend Zoanthus.fr as a true professional among amateurs...
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christophe R.
Rating: 4 out of 5
following a purchase from 17/10/2022
Very good as usual
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laurent C.
Rating: 1 out of 5
following a purchase from 16/10/2022
Very disappointed
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Response from Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
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RAYMOND H.
Rating: 3 out of 5
following a purchase from 08/10/2022
The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,
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Michel W.
Rating: 4 out of 5
following a purchase from 01/10/2022
I didn't find everything, but compared to an objective list, it was the availability/price ratio that made the difference... Now we just need to optimize delivery costs!
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laurent L.
Rating: 4 out of 5
following a purchase from 02/10/2022
Very good! Only downside, on the site, after consulting the product sheet, when returning to the list, you have to start from the beginning ... (on iOS). ( on iOS ) And also, with my last order, I didn't receive my super zoanthus magnet... unacceptable! Lol Merci !
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Eric M.
Rating: 4 out of 5
following a purchase from 02/10/2022
Fast delivery and efficient products
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Anthony L.
Rating: 4 out of 5
following a purchase from 30/09/2022
Efficient and fast. Quality product and excellent packaging.
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Jean-Sébastien C.
Rating: 1 out of 5
following a purchase from 22/09/2022
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
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Response from Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
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frédéric D.
Rating: 4 out of 5
following a purchase from 24/09/2022
nothing to say! very good and attentive to customers! perfect!!
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philippe F.
Rating: 4 out of 5
following a purchase from 28/09/2022
Too bad so many items are out of stock.
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Thierry V.
Rating: 1 out of 5
following a purchase from 21/09/2022
I'm still waiting for the return and refund policy.
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Response from Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
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Gael D.
Rating: 4 out of 5
following a purchase from 21/09/2022
Attractive price, good advice and express delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Product arrived with partially damaged cap
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
perfect delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/09/2022
fast, as ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Haven't tried it yet.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/08/2022
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Delivery as ordered and more. Thanks for the little extras.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/08/2022
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
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Response from Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/08/2022
Order prepared and dispatched quickly.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/07/2022
apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time
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Response from Zoanthus.fr
Hello, thank you for your feedback. However, there was no error in the preparation of your order. It was calcium hydroxide that you ordered. The error is not on our side. Best regards, Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2022
After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
Ordered on July 11th, received on the 19th... A bit long though...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Reliable site, item received on time, if you want a fast delivery do not choose GLS as carrier.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Easy-to-use site, fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
Delivery a little excessive but product ok
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
No notification of parcel arrival at relay point
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2022
I put 4 stars I find the product too expensive
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