Customer reviews of Zoanthus.fr

9,7 /10

Based on 14 479 published reviews

5 13,3k 92% 4 757 5% 3 201 1% 2 86 1% 1 143 1%

Summary of reviews

Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.

Reviews 1, 3 and 4 stars

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Anthony L.

Published on 04/10/2022 à 21h07 following a purchase from 30/09/2022

Efficient and fast. Quality product and excellent packaging.

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Jean-Sébastien C.

Published on 04/10/2022 à 20h56 following a purchase from 22/09/2022

Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.

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Response from Zoanthus.fr Published on 04/10/2022

Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément

Frédéric D.

Published on 04/10/2022 à 10h25 following a purchase from 24/09/2022

nothing to say! very good and attentive to customers! perfect!!

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Philippe F.

Published on 03/10/2022 à 17h58 following a purchase from 28/09/2022

Too bad so many items are out of stock.

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Thierry V.

Published on 30/09/2022 à 19h58 following a purchase from 21/09/2022

I'm still waiting for the return and refund policy.

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Response from Zoanthus.fr Published on 01/10/2022

Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément

Gael D.

Published on 26/09/2022 à 17h12 following a purchase from 21/09/2022

Attractive price, good advice and express delivery

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Acheteur Vérifié

Published on 13/09/2022 à 15h13 following a purchase from 09/09/2022

Product arrived with partially damaged cap

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Acheteur Vérifié

Published on 12/09/2022 à 15h33 following a purchase from 07/09/2022

perfect delivery

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Acheteur Vérifié

Published on 10/09/2022 à 16h32 following a purchase from 02/09/2022

fast, as ordered

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Acheteur Vérifié

Published on 09/09/2022 à 15h49 following a purchase from 06/09/2022

Haven't tried it yet.

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Acheteur Vérifié

Published on 06/09/2022 à 10h36 following a purchase from 21/08/2022

The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.

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Acheteur Vérifié

Published on 31/08/2022 à 16h37 following a purchase from 01/08/2022

Delivery as ordered and more. Thanks for the little extras.

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Acheteur Vérifié

Published on 29/08/2022 à 08h33 following a purchase from 04/08/2022

Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .

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Response from Zoanthus.fr Published on 29/08/2022

Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément

Acheteur Vérifié

Published on 27/08/2022 à 16h25 following a purchase from 14/08/2022

Order prepared and dispatched quickly.

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Acheteur Vérifié

Published on 08/08/2022 à 08h33 following a purchase from 27/07/2022

apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time

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Response from Zoanthus.fr Published on 08/08/2022

Hello, thank you for your feedback. However, there was no error in the preparation of your order. It was calcium hydroxide that you ordered. The error is not on our side. Best regards, Clément

Acheteur Vérifié

Published on 01/08/2022 à 13h55 following a purchase from 25/07/2022

After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!

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Acheteur Vérifié

Published on 01/08/2022 à 13h18 following a purchase from 08/07/2022

Ordered on July 11th, received on the 19th... A bit long though...

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Acheteur Vérifié

Published on 01/08/2022 à 10h31 following a purchase from 04/07/2022

Reliable site, item received on time, if you want a fast delivery do not choose GLS as carrier.

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Acheteur Vérifié

Published on 31/07/2022 à 20h07 following a purchase from 25/07/2022

Easy-to-use site, fast delivery.

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Acheteur Vérifié

Published on 26/07/2022 à 18h48 following a purchase from 13/07/2022

Delivery a little excessive but product ok

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Acheteur Vérifié

Published on 25/07/2022 à 13h27 following a purchase from 08/07/2022

No notification of parcel arrival at relay point

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Acheteur Vérifié

Published on 23/07/2022 à 15h53 following a purchase from 15/07/2022

I put 4 stars I find the product too expensive

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Acheteur Vérifié

Published on 11/07/2022 à 10h30 following a purchase from 05/07/2022

Super delighted with the delivery time, not even 48 hours, but I don't know if the box was closed properly or if it was rummaged through... It's a shame that the promotional codes didn't work... In any case, thank you because the items are super well protected (bubble wrap).

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Acheteur Vérifié

Published on 09/07/2022 à 22h19 following a purchase from 17/06/2022

Lots of choice and fast delivery, but disappointed to have to pay return costs even when it wasn't an ordering error on our part (the characteristics indicated didn't correspond to reality!).

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Acheteur Vérifié

Published on 19/06/2022 à 16h27 following a purchase from 11/06/2022

good.

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Acheteur Vérifié

Published on 16/06/2022 à 15h08 following a purchase from 09/06/2022

Great!

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Acheteur Vérifié

Published on 11/06/2022 à 14h43 following a purchase from 04/06/2022

As usual super fast despite a product that leaked in transit Top seller

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Acheteur Vérifié

Published on 31/05/2022 à 08h20 following a purchase from 25/05/2022

Practical and simple

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Acheteur Vérifié

Published on 30/05/2022 à 20h02 following a purchase from 14/05/2022

No warning of order delivery. She almost left again.

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Acheteur Vérifié

Published on 28/05/2022 à 20h40 following a purchase from 23/05/2022

fast delivery; fair price. Well packed. 4 stars because of paypal fees

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Acheteur Vérifié

Published on 15/05/2022 à 18h18 following a purchase from 05/05/2022

High delivery costs, especially when buying a single item (more than half the item price)

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Acheteur Vérifié

Published on 13/05/2022 à 18h49 following a purchase from 08/05/2022

very easy on the site and fast shipping

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Acheteur Vérifié

Published on 07/05/2022 à 15h22 following a purchase from 01/05/2022

Too bad some items are in limited stock

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Acheteur Vérifié

Published on 30/04/2022 à 20h27 following a purchase from 25/04/2022

Choice and fast delivery!

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Acheteur Vérifié

Published on 22/04/2022 à 16h09 following a purchase from 13/04/2022

Ras ras

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Acheteur Vérifié

Published on 22/04/2022 à 15h59 following a purchase from 14/04/2022

Order received very quickly, packaging perfectly secure, however I have a small remark about the payment in installments without charge, the service is not active on the site, which forced me to proceed with payment via paypal in 4 installments, but I was charged for carrying out this operation.

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Acheteur Vérifié

Published on 17/04/2022 à 13h54 following a purchase from 10/04/2022

Very good customer service following a problem with an item. Returned immediately at no extra cost

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Acheteur Vérifié

Published on 15/04/2022 à 21h02 following a purchase from 08/04/2022

Low-noise pump

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Acheteur Vérifié

Published on 01/04/2022 à 16h55 following a purchase from 27/03/2022

Fast delivery Too bad one of the products is very defective!

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Acheteur Vérifié

Published on 27/03/2022 à 18h46 following a purchase from 20/03/2022

Very fast delivery, parcel not damaged and well packed.
Except the point relay posted open morning and afternoon it turns out it was open only in the morning es not the afternoon. As I work in the morning......🤔

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