Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
Sometimes it's a bit tricky to find the product you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
Extremely fast delivery in less than 48 hours Shame that delivery is only to a relay point
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
some items lack precision in the description
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Almost perfect I just needed the product seawater received freshwater ... yet click on seawater too bad will do with otherwise fast delivery thank you ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
easy-to-use site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Products conform, order processed quickly, delivery time Ok, well packaged, small attentions inside. Only downside, the carrier changed the relay package and the new was much less convenient.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Delivery too long
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2021
Very good but your carriers are really not competent the products arrived with the carton exploded
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Nothing to say about Zoanthus, orders are always honored at a good price, thank you Zoanthus. The only thing to say about shipping is that it's not cheap and the delivery time is not the fastest.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2021
no efficiency
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Fast shipping lack of information on delivery date
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
Great price and super sonic delivery. High delivery price, however.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
On schedule
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/05/2021
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
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Response from Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/05/2021
Site navigation not very easy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/05/2021
Delays too long 4 days
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Response from Zoanthus.fr
Hello, Your order was dispatched on May 27, with delivery to a relay point on May 28. We have not noticed any particular delay on this order. Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2021
Satisfied
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Response from Zoanthus.fr
Thank you for your comment, we look forward to seeing you at Zoanthus!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
order complete and arrive quickly
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Great. You have to listen to the message and answer. Thanks
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Response from Zoanthus.fr
Hello, thank you for your comment, but we don't have an email address. You can contact us by email on our customer service: [email protected] Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Good site we find almost everything I tried several times to reach you by phone without success 🥺
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Response from Zoanthus.fr
Hello, thank you for your comment. You can contact us by e-mail on our after-sales service: [email protected] Thank you and see you soon at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
No GLS driver
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Fast delivery Conforms Only default products with a lot of dust
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Very good as usual
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/05/2021
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2021
Some items are missing information. Type size and operating precision
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
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Response from Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/05/2021
Discount not available for additional orders.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Deadline respected, order arrived in very good condition, items well packaged and as described. The only downside is the disturbing price before tax of each item on the invoice and the Paypal fees (not nice).
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
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Response from Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/05/2021
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
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Response from Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Device faulty on receipt awaiting replacement
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
Very good product May Shipping costs a little expensive depending on the order placed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
ok rein a dire
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
A very satisfying first order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/04/2021
Lots of choice very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
order compliance
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
Always so fast
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