Customer reviews of Zoanthus.fr

products ordered well received well packaged

Serious site with a wide selection available. One drawback: high shipping costs.

Super good product, shipping a little expensive ...

Very good site. Simple navigation, search OK.
One drawback though. Delivery charges are high.
But the negative point is the extra charge when paying with PayPal. That's a bummer.
Otherwise good experience

Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...

product missing on delivery but reimbursed by zoanthus perfect

The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.

A few sheets of slate were broken

I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news :-(

The right site for my aquarium research.

Very good site but there are certain products which miss quickly Promotion. very great choice of products.

On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.

Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.

Very fun, easy-to-use site

I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.

Missing product alert did not work

Serious team, fast preparation and shipment. The material is in accordance with my order. However, the delivery service and the deliveryman are not up to scratch. Order not delivered on the scheduled date and impossible to choose another date on the site with the number provided by the provider. The deliveryman told me he could not wait 5 minutes for me to send someone to pick up my order when I waited two days to be delivered compared to the date initially scheduled and without an email to warn me!!!

Fast delivery and plenty of choice on the site

Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.

Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021

A bit complicated to find products, even when you know their names!

Fast order except delivery takes 4 days

Fine

Hide-and-seek basket

Very nice site, but I wanted to ask questions by phone as suggested on the site and it never answers.

Very fast delivery. Had a problem with the wrong item (same model but wrong pump size). Contact and response also very fast with sending a prepaid voucher to return by mail. The error is human and the after-sales service was very responsive, so no worries. Little touches in the parcel that aren't essential but are a pleasure.

Good service, I recommend.

Very good delivery service

conforming material

I'm still waiting for the rest of my order and the product description is not clear.

I had a problem shipping my order, but zoanthus was able to fix it.

average delivery: the relay didn't know about it, so I had to go back several times! impeccable site products.

order fulfilled as advertised, efficient tracking, well-prepared parcel

Good overall but delivery time longer than usual

Super fast thanks to you for the nice little thing with the order see you soon

The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.

Nothing to say Correct service

Fast preparation and shipment of the order. Product conforms to the description. I recommend it.

Good product

First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.