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A
Rating: 3 out of 5
Some problems with ghl delivery
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 479 published reviews
Summary of reviews
Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Fast delivery RAS
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A
Rating: 4 out of 5
Fast and well packaged
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Rating: 4 out of 5
Excellent, fast, efficient, nothing to say. Competitive rates.
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A
Rating: 4 out of 5
complicated
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A
Rating: 3 out of 5
Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!
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A
Rating: 4 out of 5
Compliant order. Fast delivery. It's a pity that you have to order such a large sum to avoid paying shipping costs.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Fast delivery. One downside: I was surprised to see a billing related to the use of paypal I had not seen (but was it mentioned?) this additional cost compared to an order paid directly by visa card.
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A
Rating: 4 out of 5
1st purchase, no nasty surprises Thanks to the team for their precision and responsiveness
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Fast delivery, damaged packaging but product intact. Thank you
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Rating: 4 out of 5
product as described, the little sweet and the little magnet nice coli arrived on time
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Rating: 4 out of 5
well
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Rating: 4 out of 5
second order with no worries.fast delivery
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Rating: 3 out of 5
check orders before packing
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A
Rating: 4 out of 5
a little disappointed with the packaging, I had recommended the balling in bucket (to renew mine), at the final 1 of broken in the package but otherwise always top
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Rating: 4 out of 5
Really fast shipping (ordered in the afternoon, received the next morning). Only downside: the cost of postage was a bit high, which made me think twice about ordering.
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
Lack of communication with the customer, especially if there is a problem with a product, difficult to reach by phone too, but fast delivery.
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Rating: 4 out of 5
I really like this site and order from it often. The only downside is that I find it a bit mean-spirited to charge for Paypal payments.
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A
Rating: 1 out of 5
Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.
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Response from Zoanthus.fr
Hello, I'm really sorry that you are missing a spoon in a salifert test box, but we are not aware of this as we don't have an email from you, in which case, we could have dealt with the soap.
Best regards, Clément
Best regards, Clément
A
Rating: 4 out of 5
products ordered well received well packaged
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Rating: 4 out of 5
Serious site with a wide selection available. One drawback: high shipping costs.
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Rating: 4 out of 5
Super good product, shipping a little expensive ...
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Rating: 4 out of 5
Very good site. Simple navigation, search OK.
One drawback though. Delivery charges are high.
But the negative point is the extra charge when paying with PayPal. That's a bummer.
Otherwise good experience
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One drawback though. Delivery charges are high.
But the negative point is the extra charge when paying with PayPal. That's a bummer.
Otherwise good experience
A
Rating: 1 out of 5
Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
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Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
A
Rating: 4 out of 5
product missing on delivery but reimbursed by zoanthus perfect
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A
Rating: 1 out of 5
The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
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What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
A
Rating: 4 out of 5
A few sheets of slate were broken
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Rating: 1 out of 5
I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news :-(
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Rating: 4 out of 5
The right site for my aquarium research.
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Rating: 4 out of 5
Very good site but there are certain products which miss quickly Promotion. very great choice of products.
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Rating: 1 out of 5
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
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Rating: 1 out of 5
Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.
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Rating: 4 out of 5
Very fun, easy-to-use site
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Rating: 1 out of 5
I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.
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Rating: 4 out of 5
Missing product alert did not work
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Rating: 4 out of 5
Serious team, fast preparation and shipment. The material is in accordance with my order. However, the delivery service and the deliveryman are not up to scratch. Order not delivered on the scheduled date and impossible to choose another date on the site with the number provided by the provider. The deliveryman told me he could not wait 5 minutes for me to send someone to pick up my order when I waited two days to be delivered compared to the date initially scheduled and without an email to warn me!!!
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Rating: 4 out of 5
Fast delivery and plenty of choice on the site
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