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A
Rating: 3 out of 5
very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
Summary of reviews
The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!
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A
Rating: 3 out of 5
Promised scalpel blades still in short supply
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A
Rating: 4 out of 5
compliant
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A
Rating: 4 out of 5
For the products everything is OK only downside I find the delivery in point relay rather expensive more that it takes almost a week to receive the order too bad
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
Dpd delivered the parcel to the wrong address. It was only thanks to the person at the wrong address who brought it to me that I got the parcel.
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A
Rating: 4 out of 5
well but I had a problem of delivery zoanthus made me the delivery in point relai my gls does not deliver any more in point relai
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A
Rating: 4 out of 5
I put 4 because I had all the products I ordered available when I ordered them but I had to wait 12 days because some products were missing even though they were marked as available on the site... but otherwise nothing to say about zoanthus, the prices are very competitive compared with others.
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A
Rating: 4 out of 5
pleasant site ,Packages arrive in very good condition with fast delivery
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
lack of clarity search for an unclear item
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A
Rating: 4 out of 5
Everything arrived safely except for the salt bag...
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A
Rating: 3 out of 5
No FR instructions
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A
Rating: 3 out of 5
Delay between order and delivery of several weeks. Obliged to relaunch
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
A
Rating: 1 out of 5
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
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Response from Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
A
Rating: 3 out of 5
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
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A
Rating: 3 out of 5
impeccable to recommend
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 3 out of 5
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
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Response from Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
We look forward to seeing you again at Zoanthus.
A
Rating: 3 out of 5
either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
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Response from Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
A
Rating: 1 out of 5
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
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Response from Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
Thank you for your patience and understanding. Sincerely, Clément
A
Rating: 4 out of 5
Serious site, too bad there's no chronopost delivery for the DOM.
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Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Everything is fine.
The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
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The only thing missing is a little email to warn when the order is put on hold for restocking one of the products.
Response from Zoanthus.fr
Thank you for your comment, we have taken it into account. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Good article
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Clear, precise description
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Merchandise well received, thanks for the sweets but we don't eat carambars.
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 1 out of 5
No insulting, unpleasant characters
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Response from Zoanthus.fr
Bonjour Monsieur Barbereau, SAV inexistant: your parcel was delivered, admittedly late, but you wrote to us several times a day by email and by private message on my personal Facebook, and I always replied, even though I notified you that I was on vacation, my only week of the year. So after 10 days of contact, I consider this to be rudeness on your part.
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
A
Rating: 4 out of 5
site advised
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
For a first order, nothing to say.
Very well packaged product.
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Very well packaged product.
Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Too bad home delivery is so expensive
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
A
Rating: 3 out of 5
Extremely fast shipping, but shipping costs too high
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Response from Zoanthus.fr
Hello, thank you for your comment. We have lowered our home delivery charges. We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
Good, but it's a shame to have it delivered to a relay point or to have to pay postage.
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Response from Zoanthus.fr
We look forward to seeing you again at Zoanthus.
A
Rating: 4 out of 5
It's low
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A
Rating: 3 out of 5
The company is great, but the site is too slow!
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A
Rating: 4 out of 5
Product received as requested, just a discrepancy between the availability announced on the site and the acknowledgement of receipt.
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A
Rating: 1 out of 5
I received the broken bulbs half empty.
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A
Rating: 4 out of 5
The products are always impeccable! But the price of delivery! What a disappointment! Can you do anything to lower your shipping costs? Especially when the DPD pick-ups are far away and difficult to reach by car (difficult to park)!
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A
Rating: 4 out of 5
A little long to restock but otherwise very good
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A
Rating: 1 out of 5
There's just one thing I'd like to complain about, but it's important: when a customer takes the trouble to send you a message asking whether or not their recently purchased GH test (tetra test case) is working normally, the least you can do is reply. Several months later, I now know that no, it wasn't working normally, but had expired. End result: I lost several of my shrimps because they were kept in water that didn't meet their needs, naively thinking that the test was working and naively thinking that I'd get an answer from yet another commercial site that only thinks about profits, sells out-of-date products and doesn't bother to answer its customers. I hold you directly responsible for the death of my animals. In short, Zoanthus, a nice logo, and a nice zero score.
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