Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 3 and 4 stars

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jean claude B.
Rating: 4 out of 5
following a purchase from 02/01/2026
Rein to say a very good and serious site
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JEREMY G.
Rating: 1 out of 5
following a purchase from 22/12/2025
The preparation and delivery of my order took 3 weeks. Impossible to reach customer service. My requests were not respected. I will order from another site from now on.
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Denis S.
Rating: 1 out of 5
following a purchase from 02/01/2026
Plants came frozen and dying
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Yvan K.
Rating: 3 out of 5
following a purchase from 30/12/2025
The ordered product bottle was half open and everything spilled in the box....
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Vuk S.
Rating: 1 out of 5
following a purchase from 19/12/2025
You took my money and i did not get the produckt! Disaster
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Frederic B.
Rating: 1 out of 5
following a purchase from 15/12/2025
I have never received the article, it was delivered to a pickup point and never picked up and never delivered to my address - I requested in December to exercise my right of withdrawal to the Zoanthus team - who replied to contact me quickly - but since then no news - I will initiate a procedure with my Axa service starting this Monday, January 5, with your company Zoanthus to ensure a quick refund.
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Mélissa P.
Rating: 3 out of 5
following a purchase from 29/12/2025
Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.
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Jeremy J.
Rating: 3 out of 5
following a purchase from 29/12/2025
Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.
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David P.
Rating: 3 out of 5
following a purchase from 14/12/2025
Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.
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Irene B.
Rating: 4 out of 5
following a purchase from 10/12/2025
In the end, everything went well.
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Daniel G.
Rating: 1 out of 5
following a purchase from 07/12/2025
The package came with the products completely broken and they’re not offering me a solution
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Alexandre J.
Rating: 1 out of 5
following a purchase from 06/12/2025
Disappointed to order Hanna phosphate checker missing the pipette and a cap on a 10ml dosing tube I had ordered a skimmer it was missing the suction cups second time this happens next time I will order from another site
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David Amorim A.
Rating: 3 out of 5
following a purchase from 30/11/2025
I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.
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GUILAINE G.
Rating: 4 out of 5
following a purchase from 06/12/2025
Ok
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CORINNE A.
Rating: 4 out of 5
following a purchase from 06/12/2025
Arrived on time and not yet set up
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christophe B.
Rating: 3 out of 5
following a purchase from 28/11/2025
Package delivered to another DPD pickup point, useless as always.
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Dominique S.
Rating: 1 out of 5
following a purchase from 26/11/2025
Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....
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Claude L.
Rating: 4 out of 5
following a purchase from 24/11/2025
I recommend it, there is a choice and it is shipped quickly.
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Rudy G.
Rating: 4 out of 5
following a purchase from 22/11/2025
I highly recommend this very good store.
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jean claude H.
Rating: 1 out of 5
following a purchase from 17/11/2025
Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.
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Jose C.
Rating: 1 out of 5
following a purchase from 18/11/2025
I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.
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michel S.
Rating: 3 out of 5
following a purchase from 17/11/2025
I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.
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Christine C.
Rating: 4 out of 5
following a purchase from 16/11/2025
Quick and easy to order. Too bad there isn't more stock. Only 2 boxes of glitter available for my fish.
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Andrea B.
Rating: 1 out of 5
following a purchase from 29/10/2025
Scam? After four weeks still no shipping confirmation or goods received
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Agnès M.
Rating: 1 out of 5
following a purchase from 27/10/2025
Satisfied with the order.
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Olivier B.
Rating: 4 out of 5
following a purchase from 31/10/2025
ras
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Courbin S.
Rating: 1 out of 5
following a purchase from 01/11/2025
Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed
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NOEL D.
Rating: 4 out of 5
following a purchase from 28/10/2025
I often order but a bit disappointed with the new sticky magnets! It loses its charm! Not sure I will continue to order when I find cheaper elsewhere!
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Daniel D.
Rating: 1 out of 5
following a purchase from 29/10/2025
I wrote to you, I received no response
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Stéphane R.
Rating: 1 out of 5
following a purchase from 24/10/2025
Too long a delay for the delivery of three filters
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Katile C.
Rating: 4 out of 5
following a purchase from 25/10/2025
Well received
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Michael A.
Rating: 1 out of 5
following a purchase from 07/10/2025
Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.
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KARINE R.
Rating: 3 out of 5
following a purchase from 15/10/2025
Extremely fast shipping. Only small downside, one plant arrived broken.
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Frédéric P.
Rating: 4 out of 5
following a purchase from 15/10/2025
Good experience
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Lorenzo P.
Rating: 3 out of 5
following a purchase from 02/10/2025
However, after a few days of testing, the skimmer has proven to be underperforming and does not connect to the app via wifi even though I created a guest line at 2.4 GHz on the router specifically for this purpose. I am returning it with second thoughts in the hope that the seller will have common sense and will not apply penalties that would only, since I have already been a customer multiple times, drive me away from this seller, considering them unreliable.
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alan D.
Rating: 4 out of 5
following a purchase from 07/10/2025
Excellent site, quality product, good value for money, quickly shipped (often by DPD unfortunately), I take away one star because many products are regularly out of stock.
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Mohamed seddik A.
Rating: 4 out of 5
following a purchase from 05/10/2025
Aside from the MB20 box which is open and taped for some reason, whether it is the delivery person or the sender... the rest of the products are intact.
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Karine B.
Rating: 4 out of 5
following a purchase from 30/09/2025
Good value for money. Fast delivery.
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Elena S.
Rating: 4 out of 5
following a purchase from 18/09/2025
The products I ordered were carefully packaged and I really appreciated the little gift. However, the BRT courier in Italy initially lost the package which was delivered to me a week late. In that package, there were medicines I had ordered for my sick fish that have since died. The store is not at fault, the courier needs to improve.
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Pascal L.
Rating: 4 out of 5
following a purchase from 27/09/2025
Someone to listen when there is a problem However, on the phone, we have difficulty talking to an advisor
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