Customer reviews of Zoanthus.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
5 13,1k 92% 4 746 5% 3 196 1% 2 80 1% 1 137 1%

Summary of reviews

The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
I would have given it 5 stars if the fb code had been taken into account.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Perfect.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/12/2019
Order received with a broken baling seal and product scattered in the box. Quick response from the service department to immediately send me a replacement seal, but I've never received anything since.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Damaged item and I didn't receive the right labels
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2019
Efficient, well-protected and fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/12/2019
Fast delivery, well packaged, with a little free candy inside, but the glue was a disaster, taking a very long time to dry in the open air - I can't imagine underwater, I've never been able to glue my anubias to my rocks and roots!!!!and even once it's dry, it doesn't stick to anything, you have to use a huge quantity so that the stones adhere to each other and are hard to apply... so much for the finish... the metal tube broke as soon as I pressed on it, there was a lot of it on my hands... I wouldn't recommend this item at all, I lost 17e including delivery....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
Fast, quality delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
It would be useful to have an approximation of reapro for products that are no longer in stock, if not ultra-fast hat delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
content
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Very good site to recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
I've always been well served by zoanthus, but one item was missing for delivery, so I had to email zoanthus to find out the status of my order. I would have preferred it the other way around. Otherwise my order arrived later, very well packed as usual.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Very good
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2019
Delivery costs counted for an order over 90€ because I used my loyalty points converted into a voucher and therefore went below 69€.
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Response from Zoanthus.fr
Hello, Sincerely, I don't understand your low score. Delivery is free for purchases over €69, including coupons and discounts. There's no error in the billing!
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Make sure that packages are not damaged in transit.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2019
Pros: free delivery in parcel relays Cons: no order confirmation email. 14 days for delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Well apart from paying €3.40 postage? for over €69.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
no problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2019
Order processing and dispatch are very fast and well done, but the problem is with carriers like DPD.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2019
well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2019
Fast delivery very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2019
ok llkl
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2019
Incorrectly calibrated thermometer
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/10/2019
Received on time and well packaged.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/10/2019
ALL OK ... Except: I first removed 2 stars because there is an exaggerated surcharge for payment with " PayPal " !? I put back a star for the nice little candy received with the order ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2019
Fast delivery but the parcel arrived in poor condition which damaged my product...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2019
Fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/09/2019
delivery too long because of a problem with the supply of salt; replacement of the item well done .satisfied with the delivery and the replacement.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/10/2019
I don't understand my invoice, the amount doesn't match the total.
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Response from Zoanthus.fr
Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/10/2019
Good product and on time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/09/2019
Always satisfactory
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/09/2019
Fast delivery, but one of the balling bags was punctured. Some of the contents spilled into the box.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/09/2019
I recommend this site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/09/2019
I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".
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Response from Zoanthus.fr
Hello, Thank you for your feedback.
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/09/2019
I recommend this site Very serious nothing to say
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
Good, fast shipping and responsive after-sales service. The store is really nice, I order everything there. However, DPD parcel relays (free over a certain amount) are becoming increasingly rare and other deliveries are expensive, which is unfortunate.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/08/2019
Fast delivery, complete, nothing to complain about
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
I'm very happy and fast
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